Room was dirty, curtains at some point had caught fire and left hanging, window wouldn't lock (ground floor), looked as though people were living outside by window, a/c cover was pulled off and behind chair, holes in walls, peephole covered with gauze, burn holes in sheets and blanket, trash in floor, carpet was not only Filthy, but huge burns/caught fire. Only good thing was staff very polite and after providing pictures agreed to a full refund.