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"I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work."

"Wonderful hotel! Highly recommend for families. "

"The Spa was amazing and not too many people were there. Breakfast had so many options to choose from and was delicious. What I would say is that our Suite only had one small window by entrance and one very small in the room, but other than that we didn't have any good view, for a suite. Maybe it will be something to mention for this specific room."

"Wonderful experience. Beautiful property. Relaxing pool and sauna. Elisabeth took great care of us and welcomed us with champagne. Lovely people and great food! Could not have asked for more. Highly recommend this beautiful place."

"This is my preferred choice when traveling in the area"

"The rooms were very original, with authentic wooden beams, sloping walls and crooked stairs! Lots of character in this beautiful hotel! Would definitely stay again if stopping in the area. Lots of choice for breakfast. The courtyard was decorated for Christmas (late Nov stay) with beautiful lights and decorations. "

"Cozy room in center of Obernai which is very convenient. Only recommendation to the lobby personnel is to have some information on possible parking space alternatives if their reserved parking is full and the nearest parking is full too. "

"The first room smelled of cigarette smoke and the second room had spider webs throughout and the lamps had burned out bulbs throughout the room. The pictures on Expedia did not portray the room correctly. The room and bathroom was very old. Additionally, the breakfast was not appetizing. My family and I only stayed two nights. My wife wanted to leave immediately unfortunately we would have forfeited $700 so we stayed and endured the sorry accommodations. Never would recommend this facility."

"The staff was very helpful and attentive"