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"Clean, friendly staff nice resort"

"We booked an ocean view room & we could definitely see the ocean from the balcony. This hotel has a great location. The rooms are big & are set up for hanging out if necessary, which was necessary for us since we were there during the worst storm of the year so it was nice to have a couch to sit on & a small table & chairs to eat our meals at since it was too stormy and unsafe to leave the hotel. The staff was incredible during the storm and tried their best to help everyone. The hotel lost power but the lobby had power (from a generator I assume) and they had coffee for everyone & even a microwave in the lobby for all the guests to use. The bed was very comfortable & the bathroom was spacious, lots of closet space too. I will definitely recommend other to stay here and we will be back"

"We had an excellent stay at the hotel. Everything was wonderful, and we truly enjoyed our experience. The staff was great overall, especially at the VIP lobby — we loved that concept. Having access to a better view and a larger room made our stay even more special. The food was also outstanding. Both breakfast and dinner were delicious, and we don’t want to forget to mention the amazing snacks available throughout the day. The only aspect we would like to mention as an area for improvement is the pool service team, particularly those in charge of towels and umbrellas. Unfortunately, our experience with them — especially with Max — was not pleasant. The attitude often came across as arrogant and unhelpful, and it seemed like every request was treated as an inconvenience. We were traveling with a teenager who required some additional assistance due to using crutches, and sadly, the team did not show the level of care, kindness, or accessibility that we expected in those circumstances. We hope this feedback helps improve the overall guest experience, as everything else during our stay was truly exceptional. "

"We were there during the Kona Storm 2 and everything was still up and running in spite of the weather. "

"It was actually better than advertised! I hope they're okay after the rainstorms, but during my visit, it was a lovely stay! "

"We had to switch to switch rooms because it smelled like a dog shelter. The next room was an improvement it it was showing it’s age. The maid service is every other day, if they show up. Staff was pleasant when they felt like it. There’s a daily resort fee whether you use the services or not. Beachfront is pretty spectacular. Also, we had a meal by the pool from the bar. Make sure someone doesn’t over indulge before you, because they just slip a bucket in it even though it still wreaks of vomit."

"Awesome resort!!!"

"This hotel met and actually somehow went over any expectations we had. "

"The staff was excellent and very friendly and helpful, especially the bell hop and valet. Our room was not nice, directly over the loading dock which was very noisy, we didn't pay for a view because we were only there one night but the bathroom lacked cleanliness, the soap dispenser in the shower didn't work. The bathroom in our room needed a deep cleaning or just a remodel."