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"Breakfast was amazing...very personal "

"Staff were really accommodating when we needed to change rooms. At the last minute. They also offered great room service. The beds were very comfortable and a good sleep was had by us both. The breakfast was served hot with a full English and eggs Benedict was excellent."

"Clean bedding. Bathroom old with shower over the bath"

"Welcoming, friendly staff, great facilities for the price. all in all a very comfortable mid-week stay!"

"Hotel was ok, room was a long walk but that's ok. Check in/out with Ashley wasn't great... Not one please or thank you which doesn't give a good first impression. Felt like I was doing him an inconvenience! "

"The hotel was fine but broken reading light (reported but no action), paper ordered but then forgotten, buggy often late. On first night no information about the buggies - choice between steep steps or so called “ramp”which was a lounge winding and very steep path. With heart condition very difficult. Room in Oakham faced blank wall - should have been warned. Universally nice staff but overall a bit lackadaisical."

"Very friendly and helpful staff. Good communal areas and spacious bedroom"

"We had a really enjoyable stay at the Grand Hotel and would definitely return. Our room was exceptionally clean and clearly very well prepared—Kannika had done a fantastic job getting everything ready for our arrival. The room itself looked recently refurbished, with a fresh and modern feel that made it very comfortable. Despite being in the city centre, which can be quite noisy at night, we slept incredibly well. The windows did a great job of blocking out the outside noise, and we had two wonderfully restful nights with no disturbance from other guests either. Breakfast was another highlight of our stay. The cooked breakfast was absolutely delicious, and the service made it even better. The lady who served us, I believe her name was Anya, was delightful—friendly, welcoming, and genuinely pleasant, which made the experience even more enjoyable. There was a small inconvenience during our stay as the main lift wasn’t working, meaning we had to use the back lift. However, the reception team handled this very kindly by waiving the parking fee, which we really appreciated. It’s clear that the hotel is in the process of being updated. The main entrance and restaurant have been refurbished to a very high standard, while some areas like the corridors and staircases are still undergoing improvements. That said, this didn’t impact our stay at all, especially given how comfortable and well-finished our room was. Overall, a very positive experience—we would happily stay here again"

"Absolutely excellent hotel with amazing staff"