"Very poor customer service
We were there on a leisure trip. After 4 days we were informed that the pool and adjoining area would be closed and would not reopen for the duration of our stay.
When we approached the front desk the manager was completely unsympathetic "
"Never disappointed when I stay at the Rove. Very clean, great location, excellent pool, gym and food. Grocery store right in the lobby even. The room was clean and an excellent view. The wifi was fast and easy to connect. Friendly staff thanks a lot I hope to be back :)"
"Looked after really well by. All staff they made life easier for me being a disabled traveler even the airport shuttle was great
Will stay at this hotel again "
"Rude staff at pool side and waterpark. 3 people questioned if my newborn was wearing a swim nappy, then went on to ask why it looks swollen. Poor communication. Poor customer service. Manager did nothing to resolve apart from say sorry. We left early "