Laguna Hotels, Santa Barbara

"Loved the location. The pond area with ducks and turtles was really cool and unexpected. Even though the property was old, it was updated, well maintained and clean."

"Great stay. Enjoyed the location near everything. Staff was extremely helpful and very friendly. Thanks for a wonderful visit. "

"Friendly staff clean rooms and great location "

"AC was powerful "

"The property hired a good photographer to take its pictures for the booking site, which made us believe the property was a luxury place. We stayed in a suite with 3 rooms and a kitchen. The property itself is old and basic. The rooms were old and nothing special at all. The beds were comfortable. A very small bathroom. Cleanliness was good. Breakfast was terrible. Very basic pastry and apples. We ended up eating elsewherez The staff was very nice and helpful. "

"Everything was great. The bed was incredibly comfortable and the location was close enough to walk to everything but away from any noise. "

"We stayed over spring break and expected a luxury experience given the price and brand, but the stay was inconsistent. The room had multiple maintenance issues: discolored tile near the toilet, worn mirror trim, a toilet handle that did not flush properly, and a lamp that did not work. The seating area near the door was also cramped and poorly arranged. Housekeeping was unreliable. One day the room was not serviced until mid-afternoon, requiring us to wait. Another day it was not serviced at all, leaving us without toilet paper, towels, or toiletries until we followed up. Communication was also an issue. We called the hotel multiple times at different hours and received no answer, which meant walking to the lobby to resolve problems. Some amenities did not meet expectations. The bluffs path was closed but not disclosed. The kayaks were dated, and the beach had noticeable tar and debris. The on-site market had limited drinks and snacks. Costs added up quickly. Valet is mandatory at $75 per night with no self-parking, plus a $60/day resort fee regardless of use. The location is beautiful, and the valet staff were excellent, but overall the experience did not match the price."

"Staff was very helpful, room was clean and spacious. Parking was a little tight. Would definitely stay there again"

"The property was very clean, lovely updated room, and attentive staff. The pool was great. Easy access to the ocean path and a brief walk to local restaurants and shopping. My daughter loved the smores!"