Laguna Hills Hotels, San José del Cabo

"Pool was a great place to hangout and meet people. Friendly staff every where I went."

"Lovely pools accommodating staff "

"The entire staff was nothing short of amazing! Loved our week there and would come back!!!"

"Pool is very clean and cozy. "

"TL;DR: Chill, low-energy resort with good food but notable issues. Only one main pool (second is paid “Reserve”). Nights are quiet—most guests are in by 10:30. Activities fill quickly, so arrive early or risk being turned away. Resort even ran out of tequila one day. Biggest concern: money was stolen from our room by staff, and management was dismissive and failed to honor compensation. Highlights: Beautiful, well-maintained lobby and beach area. Great daytime activities (tequila/wine tastings, water aerobics, bocce). Food overall was strong—Santé was the standout, plus great guac, snacks, and pool burritos. Fire dance show was a highlight. Lowlights: Wi-Fi is weak, TVs outdated. Room had multiple maintenance issues (loose shower fixture, temp fluctuations, cracked mirror) and got uncomfortably hot at night. Bed was lumpy. Constant water noise in room. Room service was poor (cold, bland, low quality), though the club sandwich was decent. Several restaurants underwhelmed—especially Mexican and Italian—while Asian and buffet were average. Pool bar understaffed but manageable. Sky Bar was essentially non-operational when we visited. Other concerns: Limited sustainability efforts and questionable animal welfare on the beach. Major issue: Money was stolen from our room by staff. Management was dismissive, offered a credit, then refused to honor it—leaving a very negative final impression."

"Our stay at Krystal Grand Los Cabos was exceptional from start to finish. My wife and two kids truly enjoyed every moment. The atmosphere was welcoming, the drinks were well-crafted, and the Grill restaurant stood out as a highlight with excellent quality and service. While the buffet could use some improvement, it did not take away from the overall experience. What made the trip even more memorable was the outstanding staff—their professionalism, attentiveness, and hospitality did not go unnoticed. Overall, a fantastic family getaway, and we look forward to returning."

"Only complaint i have is the bathrooms in pool area / restaurants and lobby need upgrading . "

"room was wrong configuration , we asked for two queens and got one king. it did have a hide-a-bed. smaller property than most dreams, food option were therefore limited. food was good, but beach was in permanent black flag status, as the ocean is angry in that stretch. preferred rooms did not have butler service as is typical at this family of resort."

"I was so looking forward to the food. Don’t get me wrong the resort is aesthetic and you’ll get the vibe you see in the pictures and the staff is really nice but the amenities are scarce, pools are small and food is TERRIBLE at all the restaurants. I would 100% not come back or recommend the resort especially for the price like I would other places I’ve stayed at in Cabo. "