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"The maid to order omelets had much to be desired, they were small. Check in for our three night stay was a lot more difficult than it needed to be, and there were only two people working at the desk so it took almost an hour to check in."

"Good service 👍 "

"Everything was lovely and convenient. "

"No gym sadly and not enough staff for the spa. But other than that it was great. "

"Parking was terrible do to the beach. Hotel pool was dirty "

"Z"

"I am extremely picky with hotels caused I worked in the industry for over 10 years. This time around it was a one night stay so I was just looking for the basic. I wasn’t expecting much of this hotel but was happily surprised on how clean the room and the pool was. Kudos to that! What stood out was the front desk Gal. She nice, not overly fake nice… just right. Very straight forward and competent. Made the whole check in easy without any issues. To me they are who represent the hotel and did an excellent job. Someone should really look into giving her a raise. The only thing I would say that can improve is the cleanliness where the couches and tables are. It is an extremely busy area so I can understand it is hard to keep up clean but maybe getting someone from housekeeping to do it in the morning afternoon and evening might help with the overall look. Again, it is an extremely busy area to keep clean but might be worth looking at the options."

"I’m really disappointed with the way our situation was handled during our stay. It was Easter Sunday, and the weather was extremely bad with heavy rain and flooded streets. We called the front desk to kindly request a late checkout due to the unsafe conditions, but were told that no late checkouts would be allowed. When we spoke with the employee at the front desk, her behavior was very unprofessional. We tried to explain that all guests were struggling to leave at the same time, with cars backed up and people loading their belongings in difficult conditions. We respectfully asked if the fee could at least be waived or reduced considering the situation, but there was no understanding or willingness to help. We weren’t going to walk numerous times back and forth to load our belongings in pouring rain just to meet the exact checkout time. We did the best we could given the circumstances. We ended up leaving around 11:45 AM, onl 45 minutes past checkout, and were still charged $25 for every 30 minutes after 11:00 AM. There was no compassion or flexibility shown, even though the circumstances were beyond our control. On top of that, we were charged $20 for a second parking permit. When we returned from dinner, there was no parking available, and we were told to park on the grass area by the office. Paying for parking and then not having an actual space available was very frustrating and unacceptable. Overall, this experience left us feeling frustrated and unvalued as guests. "

"Very clean "