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Reviews of The Jayakarta Suite Komodo Flores

4 out of 5
The Jayakarta Suite Komodo Flores
Jl Pantai Pede KM 5 Labuan Bajo, Labuan Bajo, Flores

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 91 reviews" "
Rating 8 - Good. 34 out of 91 reviews" "
Rating 6 - Okay. 24 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is great, the food is first class, rooms clean and mine had a great view. Bathrooms spacious and functional. Only issue was they were out of almost all spirits the whole time we were there. Even the special cocktail of the day, no one knew how to make. I also ordered a whiskey sour (off the drinks menu) and got a shot of Jack Daniels. It's not a big deal, it was still a wonderful stay, just need to address that minor point.
Stayed 6 nights in Apr 2024

6/10 Okay

Mark

Stayed 6 nights in Apr 2024

10/10 Excellent

Gwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! All employees were very helpful and respectful
Stayed 1 night in Mar 2024
Response from Reynes Sahadoen on 4 Apr 2024
Dear GwynWarmest Greeting From The Jayakarta Suites Komodo FLoresThank you for choosing The Jayakarta Suites Komodo Flores as your accommodation during your recent visit to Labuan Bajo. We are happy to hear that you had an interesting impression while staying with us. We hope that this experience can be passed on to your family and friends when you visit. to Labuan Bajo The Jayakarta Suites Komodo FLores is the best choice for accommodation. Thank you very much.

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Labuan Bajo Resort
First rate hotel with a professional, friendly staff. Beautiful grounds and excellent services.
Stayed 1 night in Feb 2024
Response from Reynes Sahadoen on 15 Feb 2024
Dear Mr/s, LuigiWarmest Greeting from The Jayakarta Suites Komodo Flores.Thank you for choosing The Jayakarta Suites Komodo Flores as your accommodation during your recent visit to Labuan Bajo. We are happy that you have an interesting impression during your stay with us. We hope that this interesting impression can be passed on to your friends and family. relatives, so if you visit Labuan Bajo, The Jayakarta Suites Komodo Flores is ready to serve you with our best service. Once again, thank you very muchBest RegardsReynes SahadoenGeneral Manager

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reynes Sahadoen on 22 Feb 2024
Dear MariahWarmest Greeting From The Jayakarta Suites Komodo FLores.Thank you for choosing The Jayakarta Suites Komodo FLoes as your accommodation during your recent visit to Labuan Bajo. Hopefully we can meet again in the future.

10/10 Excellent

renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, quiet and very comfortable
Stayed 2 nights in Nov 2023
Response from Reynes Sahadoen on 6 Nov 2023
Dear Mrs.RenataWarmest greeting from The Jayakarta Suites Komodo Flores.Thank you for choosing The Jayakarta Suites Komodo Flores during your recent visit to Labuan Bajo. We are happy that you had a memorable experience while staying with us. Your comments really mean a lot to us. Once again, thank you very much.

8/10 Good

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Definitely not a 5 star hotel if you are from the USA or Australia. The rooms are average at best. The air conditioner struggled and we were very hot at night not to mention the WiFi on our floor didn’t even register so we had to go down to the lobby to get internet. Friendly staff but no one at the hotel speak fluent English so be prepared for a very real language barrier. Food is very average at best and breakfast was the most decent meal they have. If you have the money I would stay somewhere else but this hotel was good value for what we paid.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, just a small way outside the main town so it’s quite and great value.
Stayed 2 nights in Sep 2019

8/10 Good

M, Quebec

Travelled with partner
Liked: Cleanliness, staff & service
The pool and the situation in front of the beach was appreciate We choose that hotel to use the gym. Unfortinatly it was impossible beacause the runner was broken. Nobody ad advise or try to find a way to fix the problem.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 13 nights in Jul 2019

10/10 Excellent

Nikhil, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great staff. Excellent service. Hot water tank had small capacity. So every morning around 7:30 am, hot water would run out. Water would not drain in room 510 shower. We told the staff about these problems, but they said they did not quite understand them because of their limited English. Otherwise everything was great. We will recommend this hotel to anyone and everyone.
Stayed 4 nights in Jun 2019

6/10 Okay

steve

Liked: Cleanliness
Disliked: Room comfort
Took two hours to get our room ready
Stayed 1 night in Jun 2019

8/10 Good

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This is a nice property. Clean, comfortable, but the limited shuttle service, and staff make it a less than ideal place to stay. Imagine breakfast with 3 it 4 guest eating, and 10 or so employees hovering over your every move. Also, at check out I was accused of taking a water out of the mini bar fridge, when I DID NOT. Strange too....I had lost my key on the property. I was told 100,000 to replace it, but had to be able to get in. It just "magically" showed up in my room. I'm absolutely positive it was not there before I requested a new key. Definitely a language barrier as well.
Stayed 2 nights in May 2019

4/10 Poor

Areez

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid, unpleasant stay
Started with stating they would pick us up from the airport after we sent our flight details and received confirmation and NO ONE showing up to pick us up. Once arrived at the hotel it was quite rundown, in a extremely remote location (not walkable to town), with dirty welcome drink glasses. The food is very over priced and poor. The rooms are fairly large but no shower door and stains on the mirror. The hotel had a strange ambience as it was just us and a few other guests. The staff did not speak English well and we had to ask them repeatedly for certain tasks to be completed. They even gave us misinformation about local activities and tours and quoted us incorrect pricing. The pool is quite nice. Tennis courts are a nice touch. No sauna as advertised and buffet breakfast was mediocre.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility; however, the gym is an embarrassment to the facility. No spa services offered... was closed the entire time I was there. The room was clean and the pool was beautiful.
Stayed 3 nights in Apr 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy stay
Nice hotel, plenty of rooms, lovely pool area and friendly staff. Decent food and cocktails to choose from but the WiFi isnt great and is only available in the lobby or bar areas. No WiFi in your room is quite inconvenient these days.
Stayed 1 night in Apr 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, helpful staff
A very nice hotel, only a short taxi ride from the town and airport. Concierge staff were excellent - asked on arrival about a boat tour into the Komodo National Park, and had it booked within 10 minutes (and it was a fantastic tour). Grounds are well kept, great pool, and the bar and restaurant serve decent food and beer (and not outrageously expensive). Other reviews mention the lack of a bathroom door, but I can't say that this bothered me too much!
Stayed 4 nights in Feb 2019

10/10 Excellent

danqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The overall hotel was ok but I think it’s slightly over priced. When you arrive at the property it looks kinda run down. The reception area is ok and the back garden is actually beautiful so it’s kind of deceiving. The room was good except there’s no bathroom door just a curtain (very strange) and the window overlooking the sea was filthy. The room was clean but sort of outdated. Staff was friendly and nice. A few uncomfortable situations. First they run a free shuttle to town and back like twice a day but one time the driver didn’t show up or left before the scheduled time of 9pm. (a little disappointing). We took a cab from town to the hotel for about 40 rupiah but when we had to take a cab to down it cost 100 rupiah which is a bit expensive for a 5 minute ride. When I paid at reception they gave me a receipt to give to the driver (same person as free shuttle). The shuttle driver was confused and didn’t know why we were giving him a receipt. He just asked us to go (for free). The reception guy came over and spoke to him so it just seemed like they were getting one over on us. Lastly, we asked them to call us a cab for our excursion at 5:15 am but they forgot and we were late.
Stayed 2 nights in Oct 2018

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money
What an absolute waste of money. If I hadn't received a deal I would not have gone. Some of the worst food I've ever tasted- breakfast was not good and the one time I tried dinner they kept me waiting over an hour and then brought the meat under cooked with the wrong side. I tried to use the spa after being told the therapist would be there after 2pm but 3pm the place was deserted and I was informed 'I will call her, if she answers I'll let you know'. Great. I tried to order a drink from the bar but was told because there was a group there they couldn't get me anything. In they end they sulked off to get me a drink after a few minutes of back and forth. The room is big but tired and luckily I was on my own because one curtain to cover the bathroom does not allow for much privacy. Dirty walls and threadbare towels- definitely not 4 star.
Stayed 3 nights in Oct 2018

6/10 Okay

Caroline

Liked: Cleanliness
Adequate hotel for short stay
Some areas of the hotel need upgrading: pool tiles are chipped, some furniture is worn, however everywhere was kept very clean. Breakfast options were relatively limited compared to similar hotels. Staff were very pleasant and mostly efficient, but it seems as if there is pressure to up-sell wherever possible (eg upgraded room offered for a fee but then given for free when we said we were happy with a standard room) and costs for standard items inflated (eg taxi into town quoted at IR 200,000 when we had paid IR 50,000 at an adjacent hotel and the driver himself was happy to accept IR100,000.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a 4* not quite a 5*
Lovely hotel communal areas on lobby level, amazing and very clean pool area too. Not much in the area but the hotel does provide transport into the town centre. Restaurant does a good buffet as an alternative. Staff all very attentive. Our a/c broke and leaked water all over the room. They came to fix it and clean up straight away and couldn't have been more apologetic. Rooms are large and have an amazing view, but a little dated, lovely large shower though. 2 negatives - no WiFi in the rooms, only in the communal areas, and no bathroom door, just a curtain
Stayed 2 nights in Sep 2018

10/10 Excellent

Lauren, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had read all of the reviews and was a bit concerned. But after experience this hotel it was fantastic. The food was good. The beach pool and atmosphere were lovely. There is a free shuttle into town 2x a day. Their is a curtain separating a bathroom but we did not seem to have any issues with this. It may not be a western 4 star standard but it’s a great place to stay. The staff was helpful and friendly!
Stayed 5 nights in Sep 2018

4/10 Poor

Nina

Poor
Bad service, rooms need paint, old linens and towels never responded to our needs, over priced for the quality.
Stayed 2 nights in Aug 2018

2/10 Terrible

Maryo

Disliked: Cleanliness, staff & service, property conditions & facilities
Overprice hotel
4 star hotel with budget hotel service. Book a suite room and get service like booked a standart room. The staff really uncare with your satisfaction. They think they always right.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfort in Labuan Bajo
A comfortable hotel with very friendly staff. Clean room, beautiful location.
Stayed 5 nights in Apr 2018

8/10 Good

Ken B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view but need better cleaning
Excellent view of ocean but beachfront should be cleaned up by removing garbage. The suite room is spacious but should be more carefully cleaned. Dust was visible in the headboard and other furniture. Also, the hot water boiler appears to have a limited capacity. Water was hot at the beginning but after filling up the tub, became cold.

4/10 Poor

Brett

Liked: Cleanliness, room comfort
“Best in town” is a worry
This hotel is supposedly the best in town. Room was huge. No bathroom door, just a curtain......even in a close relationship there’s some things that shouldn’t be shared. Arrived early evening. Too far out of town so had dinner at the hotel. Banquet dinner. Everything was cold......supposed to be hot but I think they forgot to light the baine maries. Asked receptionist if she could ring us a taxi to get in to town the next morning. Response was ‘no’. We have transfers into town at 11am or 6pm otherwise it will be 100,000 rupiah ($10) for hotel driver to take you in to town. Transfer from airport by regulated taxi was 70,000 and the airport was further. Staff couldn’t speak good English, but that’s more our problem as we are in their country. The building is all concrete. The people above us seemed to be having a rugby match in steel boots day and night. When we asked reception if they could ask them to be a little more quiet we were told that they “were their friends and the noise would only be for another 30 minutes”. 11pm and they were still rearranging the furniture in the room by dragging it across the floor. There was some sort of ‘reception’ going on one night when we were not allowed into the pool bar.....umm we are paying guests???? Whilst the daily cleaning was immaculate, the walls were stained and dirty
Stayed 4 nights in Mar 2018

10/10 Excellent

william, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The Jayakarta hotel was very nice. Staff was friendly and attentive. Pool was beautiful and clean. Gardens around the pool were lovely. Room was large and clean. I was leaving early on a tour before breakfast and they had a box prepared for me. Definitely would recommend this hotel.
Stayed 3 nights in Jan 2018
Response from Rachmat Mahendra on 6 Mar 2018
Thank you for your positive comment about us. We wish to meet you again in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful experience no accountability and they lost our reservation and tried to blame expedia even though I had confirmed email printed out. Unprofessional hotel staff and poor service. I will never travel to this hotel again.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Fantastic view, great location, staff go above and beyond. Pleasant stay.
Stayed 2 nights in Oct 2017

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was poor quality, tried to over change us for services. English was very hard to understand at hotel. Room very poor for a suite. Only stayed on Island to go to Komodo.
Stayed 1 night in Sep 2017

8/10 Good

Mr d

Liked: Cleanliness, staff & service, room comfort
Quality Hotel on the Ocean a little out of Town
took an inexpensive taxi booked at desk in airport which worked well. arrived late morning but early check-in no problem for friendly, efficient young lady receptionist. lobby open to elements and a pleasant breeze was flowing through to nearby open air pool. modern lift to good size room on 5th floor which had a wonderful view of the gardens and ocean. very efficient AC, furniture showed signs of wear, very comfy large bed with quality bedding, tea and coffee with kettle. drape to large bathroom with plenty of hot water. in the extensive garden there were plenty of loungers and beds round the pool with towels freely available. a path leads to a gate to the beach. hotel faces west so great sunsets both nights. hotel runs shuttle to town which is a few kilometres at 11am and 6pm(returning 9pm), so possible to dine in the main port area where there are several bars and restaurants. only 50,000 R by taxi anyway. good breakfast with lots of choice and I had lunch on the first day which was plentiful, tasty and good value. only complaint was that smoking was permitted almost everywhere, even the restaurant. wi fi only works in restaurant area. apart from this I recommend the property. By the way I took a trip to see the Komodo Dragon which was very expensive and a bit of a waste of time - the National Park is run down and, as you arrive at the hottest time of day, early afternoon, the animals are mostly asleep. The guides offered a " close up photo with Dragon" for 10,000R!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Best Place to Stay in Labuan Bajo
The grounds of the hotel is unbelievably beautiful. The hotel staff were great and the food delicious! Only reason why I did not give 5 stars was the room A/C did not work well. We explained to front desk and they sent a couple of repairmen who worked on it and seemed to work better but by the next night it was back to not working. We only stayed the two nights so they did not receive another chance to fix it. There were items on the menu not available and the cocktails were expensive and not good at all. Other then those small complaints we had a great stay. Hotel shuttles took care of our transport and front desk put us in contact with travel agent that set us up with private speed boat on a great tour to Komodo, pink beach and to swim with mantorays.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, poor food, overpriced food and drinks, pool closes to early, room cleanliness average

4/10 Poor

Nathan

Disliked: Room comfort
OK hotel for the price
the bathroom did not have a door. we were charged way, way too much for a roll away bed. the breakfast is not that good and there was a major problem with flies in and around the food, making it a bit unsanitary. the taxi / shuttle service was overpriced and also very slow. we waited a long time for our shuttles into town. the fitness center is unusable, the equipment was completely not usable and the air conditioning did not work either. also, the spa services were very poor. the pool is very well maintained and beautiful, that was the nicest part of the hotel.

6/10 Okay

Julie

Liked: Staff & service, room comfort
Hotel is showing its age. However, it was the best of 3 I stayed in at the same resort. Wifi only works in he lobby; the shuttle into town only operates twice a day (unlike most other hotels in area which have a continuous service) and the restaurant menu is limited. On the positive side; the staff are very friendly and efficient; the pool area is great and the beach is very quiet.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Response from General Manager on 31 Aug 2016
May We extend our grateful to your kind words about The Jayakarta Suites Komodo Flores, we very much appreciate for sharing your comments related with your stay with us. It is always a pleasure to receive your feedback to improve our services. We would be delighted to welcome you back at our resort in nearest future at The Jayakarta Suites Komodo Flores.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Was I for the price would consider this to be more of a 2 to 3 star
Response from Bayu Suryanto, E-Commerce Manager on 27 May 2016
Dear Our Value Guest, Warmest greetings from The Jayakarat Suites Komodo Flores, We would like to thank you for choosing to stay at The Jayakarta Suites Komodo Flores during your recent visit to Labuanbajo Flores, and also for taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Jayakarta Suites Komodo Flores, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Looking forward for your next visit. Warm Regards Bayu Suryanto e-Commerce Manager

2/10 Terrible

Mikinori Miguel, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
The worst service in whole my life

6/10 Okay

Ed, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, close to the beach, poor staff
Unhelpful staff with an expensive (£5) car to get to Labuan Bajo harbour. Hotel shuttle was at inconvenient times. That said, right on the beach, nice pool and good rooms
Response from Bayu S on 20 Oct 2015
Dear Our Value Guest Ed, We do apologize that your experience with our Staff did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence.

8/10 Good

WY, London

Nice hotel, very friendly staff, but out of town
Very nice hotel with friendly staff who goes out of their way to assist to the ability possible, from the reception down to the shuttle driver. A little further out from town, but the hotel organizes 2 free shuttle runs (to-and-fro) per day. If you have to organize a pick-up or drop-off, arrange it ahead of time as the drivers can be out and about running pick-ups and not able to be there at the required time. There were some construction going on during the stay, so there is no sleeping in whatsoever. Also, the floors are tiled and scraping of furniture from other rooms / floors are quite loud. All in all, a good stay!
Response from Bayu S on 20 Oct 2015
Dear Our Value Guest WY, We are very delighted to learn that your stay with us has been lovely, while we can’t describe well besides thankful of your recognition to the excellent caring service, therefore we do apologize for inconvenience related a few of our construction building maintenance

8/10 Good

Nev, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big economical suite rooms
Have just had my 4th stay at Jayakarta suites in Labuan Bajo and it was great. 8mins from town. Hired a local bike so I can see the town as well as the country side. Had 4 great days of diving with Blue Marlin Diving. I'll be back again soon. Staff are excellent and very accommodating.
Response from Bayu Suryanto on 20 Oct 2015
Dear Our Value Guest Nev, Thank you for taking the time to give us your feedback following your recent stay with us. It is always pleasing to learn that our guests enjoyed the room and had a good rest. Your kind appreciation about the service from our staffs is highly appreciated.

10/10 Excellent

Pat, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, but a bit remote.
Although a bit remote from most things on the island and requires vehicle transportation, arranging taxi is a breeze. Rooms clean and comfortable. 'Grazing' breakfast offered excellent variety. Dinner menu also offered great variety of good food. I strongly recommend this hotel.
Response from Bayu Suryanto on 20 Oct 2015
Dear Our Value Guest Pat, May We extend our grateful to your kind words about The Jayakarta Suites Komodo Flores, we very much appreciate for sharing your comments related with your stay with us. We would be delighted to welcome you back at our resort in nearest future at our resorts

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ann, Rockville

Lovely lobby but the rooms are average
the lobby and pool areas are lovely. the food and rooms are average - nothing special.
Response from Bayu on 19 Dec 2015
Dear Oour Value Guest Mrs Ann, Warmest Greetings From The Jayakarta Suites Komodo Flores, We would like to thank you for choosing to stay at The Jayakarta Suites Komodo Flores during your recent visit to Labuanbajo Flores, and also for taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Jayakarta Suites Komodo Flores, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Looking forward for your next visit. Best Regards Bayu Suryanto e-Commerce Manager

8/10 Good

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort