My family had planned Thanksgiving in Palm Desert. We absolutely love this area and we’re so excited to be renting a house for everyone to stay in. Unfortunately working w Vacasa was a huge disappointment. We had several issues with the house and they chose not to do anything. I would not recommend them at all - at least not the local office or the manager Mo. What we were not told upfront, and just a few days before we arrived (after paying in full) was there is a noise restriction. Which means no music at all outside and voices need to be quiet. Quiet time begins at 10pm, but they turn all the outside lights off at 9:15pm.The pool is very nice as is the outdoor space. We paid 50/day (in advance) to have it heated, it only heated a few days. It never heated the spa/hot tub once, so we couldn't even use it. That was wasted money. When we arrived, the house was dirty - the floors, bathrooms and kitchen hadn’t been cleaned. The worst part was an overwhelming horrific smell. Several doors were off hinges & the kitchen wall was pretty scuffed up. We called when we got to the house & Vascasa assured us they would send someone over to clean the house & fix the broken doors. Never happened. My husband even texted the mgr the next day & she never responded. We didn’t care about the scuffs &doors, but wanted to make sure we weren’t going to be held accountable. The smell was so bad, we hardly slept th