We arrived at the hotel which appears to have more than one name and went to reception where a trolley and bags of washing were lying about. We waited until another couple had been dealt with, then stood there for a few minutes while the manager fiddled about with the computer, eventually said “un moment”, then carried on ignoring us for another few minutes. He finally checked us in. The carpets on the landing and corridor were badly stained and there was an unpleasant smell. The toilet in the en-suite was badly stained, the lower bracket for the shower screen was dirty and the fridge had brown fluid on the bottom. I went back to reception where a younger man who seemed to be part of the family was sitting. I asked for the toilet and fridge to be cleaned. He called a cleaner and they came to the room. They said it wasn’t possible to clean the toilet, it was just marked and when I showed them the fridge, the cleaner used a towel to wipe it, then the bottle of water that had been sitting in the brown fluid. I objected to the fact that she did not use any disinfectant and just wiping it with a towel was not good enough. The young man and the cleaner insisted that was enough and left. The voile curtains at the window had dirty marks and there was a strange smell in the room. The sheets and towels were clean but I didn’t want to walk barefoot on the carpet. We had booked a room on our return through France but can’t face staying there again, even if we don’t get a refund.