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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

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Luxury
5.0 star property
9.6

Exceptional

Elegant escape with serene garden views

Alive with an upscale vibe, this stunning property offers large, tastefully furnished rooms overlooking serene giant gardens. Indulge in incredible thermal spas with rain showers, and enjoy exceptional hospitality and personalised concierge services.

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$2,174
28 May - 29 May

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About this property

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

  • Luxury hotel near Nijō Castle
  • Located close to Nishiki Market and Kyoto Imperial Palace, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa provides an indoor mineral hot spring (onsen), a coffee shop/cafe and a garden. For some rest and relaxation, visit the hot springs or hot tub, and indulge in a massage or a body treatment. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Full breakfast (surcharge), hot springs on-site and valet parking (surcharge)
    • Express check-out, multilingual staff and a vegetable garden
    • A porter/bellboy, tour/ticket information and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 160 rooms have comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Children's slippers and free infant beds
    • Hypo-allergenic bedding and Egyptian cotton sheets
    • Bathrooms with rainfall showers and separate baths/showers
    • 55-inch flat-screen TVs with digital channels
    • Wardrobes/cupboards, LED light bulbs and electric kettles

Awards and affiliations

  • HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is listed in the 2021 Condé Nast Traveller Hot List.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for JPY 30360.0 per night.

Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 6100 for adults and from JPY 3000 for children
  • Valet parking fee: JPY 4000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 30360.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa on 28 May 2026 start from NZ$2,174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Valet parking is available for JPY 4000 per day. Limited spots are available.

What time is check-in at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa located?

Located in Central Kyoto, this luxury hotel is within 1 mi (2 km) of Nijō Castle, Nishiki Market and Kyoto Imperial Palace. National Museum of Modern Art, Kyoto and Kyoto Station Building are also within 3 mi (5 km). Nijojo-mae Station is only a 4-minute walk and Marutamachi Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

9.6

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 122 out of 136 reviews
Rating 8 - Good. 7 out of 136 reviews
Rating 6 - Okay. 3 out of 136 reviews
Rating 4 - Poor. 1 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

Reviews

Verified

10/10 Excellent

Stephen or Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and the staff was amazing!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Lisa and Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outstanding. Beautifully designed and centered around a tranquil Japanese tea garden, peaceful, yet conveniently located. The staff was very attentive and friendly. The large onsen in the spa was gorgeous and designed with soothing lighting. The food was also very good. Their afternoon tea looked quiet special, although we didn't try it. I highly recommend this hotel.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities
Very nice rooms, good location and great service.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kwang Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was simply awesome. They went out of their ways to accommodate us. Many thanks.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply fantastic. Rooms were spacious and extremely well appointed and the spa was excellent after a long days sightseeing. Staff were courteous and professional. One of the best hotels I have stayed in anywhere in all my travels.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Loveddddd the onsen in spa, was wonderful!! Also had a massage in the spa which was great. This place is perfect!! Highly recommend!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Hotel The Mitsui was a phenomenal hotel. The amenties, design, and cleanliness were truly standout. The private onsen was lovely. The attentiveness and knowledge of the hotel staff really is top notch. The Japanese style breakfast was beautifully presented. This is one of the best urban hotels I’ve ever stayed in Japan or Europe. I will definitely be returning when I come back to Kyoto. I highly recommend this hotel.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Abdulmohsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel — the best of my Japan trip HOTEL THE MITSUI KYOTO delivered an exceptional stay from start to finish. The team is highly professional, and the hotel beautifully reflects Kyoto’s historical atmosphere—especially through the staff’s traditional attire and the stunning garden. During my trip to Japan, I stayed in five hotels from well-known brands, and this property exceeded all of them in every aspect. It is the only hotel I would definitely return to, and I truly hope to see you again next year.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Stefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and bed was very comfortable. The bar area is very scenic and the kiwi cocktail that was on special was one of the best I’ve had. We really enjoyed the option to reserve the onsen privately as well. Would love to return!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Louis

Liked: Staff & service, amenities, property conditions & facilities
Tranquil and relaxing facilities, very friendly staff
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property spa and service
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Sarang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely, caring and friendly staff.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were absolutely outstanding. We stayed 2 nights/3days. Staff arranged all taxis. Large room. Great amenities include private onsen/thermal spring which was relaxing. Loved every minute. Overall OUTSTANDING service and excellent stay.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, this was an absolute blissed out stay. The room, service and thermal baths were delightful. Cocktails and the tea ceremony were amazing.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zen atmosphere. Very nice rooms and excellent service. Beautiful spa and mineral pools Loved this hotel
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

ALUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with world-class service.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary

Excellent and exceptional; clean and very efficient staff. The very best we’ve ever stayed.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
This was our favorite stay during our 2 week Japan vacation. The hotel is impeccably designed with attention to detail around every corner. The service is amazing with genuine Japanese hospitality We can’t wait to return to the Mitsui!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is comfortable
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Sabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

Nothing short of an elevated experience. Truly amazing property and wonderful staff. The attention to detail is outstanding. So comfortable and serene, we were only sorry to leave :)
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Mitsui Kyoto is an outstanding hotel in all respects. The hotel staff are genuinely kind and attentive to guests. The rooms are large, well designed and tastefully furnished. Our concierge was excellent and provided great service from getting reservations for dining to arranging for our luggage to be shipped to our next hotel destination in Tokyo.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Tabitha

The property is stunning. The staff is friendly and thoughtful. If I would have changed anything, it would be a bit more deeper massage during spa, and restaurant seemed to have some young staff who were not as polished as other experiences I have had. Otherwise stay was lovely.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Superb in all respects. Thermal springs absolutely a stand out. Service like no other. Y1900 for a coffee is a bit rich but it was excellent. Little noisy in street side rooms
Stayed 3 nights in Apr 2024