Dear Mr. Praveen, Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

Dear Mr. Somnath Pratap,Thank you for your feedback. We do note the areas of improvement require. Thank you for staying with us. Sincerely, Hotel Admin

Dear Mr. Nontapat, Thank you for your review. We are glad to hear you had a pleasant stay with us. Thank you for staying and hope to see you again. Sincerely, Hotel Admin

Dear Jojo,Thank you for taking the time to share your recent stay experience with us.While it was pleasant one in the main, we do note the area of attention as highlighted for further improvement.Looking forward to welcoming you back soon.

Dear Richard,Thank you for the wonderful review and we look forward to welcoming you back very soon.Sincerely

Dear Miss. Au Yong Hui Nee,Thank you for your feedback. Hope to see you again. Sincerely, Hotel Management.

Dear Kesinee, Thank you for your rating. Sincerely,Hotel Management

Dear Valued Guest, Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

Dear Suriani Thank you for sharing your experience. We wish our mall next door is up and running but unfortunately not. However, there are good shopping malls nearby our hotel with complimentary drop off shuttle from the hotel. Hope you had a pleasant stay experience with us. Sincerely General Manager

Dear Priya, Thank you for sharing your experience. We are happy to hear you had a pleasant stay experience. Appreciate your constructive feedback and surely will do our utmost to improve the desire area meeting our guest satisfaction. Thank you for staying with us and hope to see you again. Sincerely General Manager

Dear Yuh Leong, Thank you for your rating. We hope you had a comfortable stay with us. Thank for staying with us and look forward to serve you better in your future visits. Sincerely General Manager

Dear Amy Thank you for taking the time to tell us about your experience at the ibis Styles Kuala Lumpur Fraser Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Reading your detailed constructive feedback, I fully understand where you are coming from. We fell short of the standards and I will surely look into this as we need to simply buck up in some areas I hope you will give us a chance to serve you again. Please contact me should you plan to visit Kuala Lumpur again in a near future. I will be pleased to welcome you back and have a revamped stay experience this round. Once again, my sincere apologies for all the inconvenience caused. Sincerely General Manager

Dear Valued Guest, Thank you for sharing your review. We are pleased to hear you had a pleasant stay with us and satisfied with the product and services. Thank you for staying with us and see you again. Sincerely General Manager

Dear Valued Guest, Thank you for sharing your feedback. Hope you had a pleasant stay. Sincerely, General Manager

Dear Valued Guest, Thank you for sharing your feedback. Ibis is an economy brand that does not have full service. This brand offers simplicity, comfort room with no frill at an affordable price. Thank you for staying with us. Sincerely General Manager

Dear Valued Guest, Thank you for giving us the opportunity to serve you and we are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated, and it would be a pleasure for us to welcome you back soon. Sincerely General Manager

Dear Maggie Thank you for sharing your experience. Your constructive feedback is well taken. We will surely look into this for better improvement. We hope you had a pleasant stay with us and enjoy the product and the service rendered. Thank you for staying with us and hope to see you again. Sincerely General Manager

Dear Lau, Please accept our sincere apologies for the inconvenience you may have encountered during your stay. Rest assured, your comment has been shared with concerned department for necessary actions to avoid such repeats. Thank you for staying with us and we hope you will visit us again to witness the difference. Sincerely General Manager

Dear Valued guest, We truly appreciate the chance to offer you our services. We hope that you have enjoyed your stay with us. Your continued patronage is a vital part of our growth and for that, we are most grateful. We are looking forward to your next visit soon. Sincerely General Manager

Dear Valued Guest, Thank you for your constructive feedback. We hope you had a comfortable stay with us. Thank you for staying with us and look forward to see you again. Sincerely General Manager

Dear Valued, It is a great pleasure to read the positive notes from you. Rest assured, your constructive feedback is well taken. We will certainly look into this for necessary improvement. Sincerely General Manager

Dear Guest, Thank you for your review. We are happy to know that you still enjoy staying in our spacious room. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of room cleanliness and reception hospitality. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. In fact, we wish we could provide complimentary parking to our guests but unfortunately the parking space is owned and managed by the mall management. Thus, special rate of RM 6.40 per entry has been extended to our guests under the secured covered parking. Thank you for staying with us and hope to serve you better in your future visits. Sincerely, Jagdish Pantlia General Manager

Dear Guest, Thank you for your review. We are delighted that you had a nice and comfy stay with us. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

Dear Magdi , Thank you for your review. We are delighted that you had a pleasant stay with us. Happy to read that the location was convenient for you, in which close to Chan Sow Lin LRT station and places of interest. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

Dear michael , Thank you for your review. We are happy to know that you enjoyed the breakfast and our hospitality while staying with us. Happy to read that the location was convenient for you, in which close to Chan Sow Lin LRT station and places of interest. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of room cleanliness. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely Jagdish Pantlia General Manager

Dear Loh, Thank you for sharing your feedback. My sincere apologies for the hiccup you had encountered with the shower pressure, internet connection and carpark facilities. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured, these have been shared with concerned department and carpark management for necessary rectification and improvement to prevent future occurrence. Thank you for staying with us and we hope you will visit us again to witness the difference. Sincerely, Jagdish Pantlia General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better booking experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jagdish Pantlia General Manager

Dear Guest, Thank you for your rating. We are delighted that you had a pleasant stay with us. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

Dear Som, Thank you for your review. We are delighted to know that you enjoyed our hospitality and found our hotel rooms are well-maintained. It is always encouraging to learn that guests are satisfied with our hotel and services as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jagdish Pantlia General Manager

Dear Guest, Thank you for the rating of our hotel. We are glad that you spent a good time and enjoyed your stay with us. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

Dear YUH LEONG, Thank you for sharing your feedback. We have taken your comments seriously and in the process of reviewing our signage and reception's work processes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jagdish Pantlia General Manager

Dear J, Thank you for the lovely review of our hotel! We are glad that you enjoyed our hospitality and give us a second visit this time. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

Dear Alvinder, We very much appreciate your comments regarding your stay at ibis Styles Kuala Lumpur Fraser Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely General Manager

Dear Dhakshana, Thank you for your feedback and my sincerest apologies that your experience did not meet your expectations, especially government tax and deposit which is not clearly explained to you upon your booking. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Lee, Thank you for sharing your feedback. We hope you had a pleasant stay with us. We hope the surrounding environment would be better if the mall next door is up and running which unfortunately not yet. Thank you for staying with us. We hope you will visit us again. Sincerely General Manager

Dear Wee Kee, Please accept my sincere apologies for the experience you had did not meet your expectation. Your constructive feedback is well taken and surely we will look into the areas for improvement to enhance our guests' satisfaction. Thank you for sharing the positive notes on the efficiency and courteous response from our staffs. I will share this with them as an encouragement to continually improve the quality of our services Thank you for staying with us and we hope to serve you better in your future visits. Sincerely, General Manager

Dear Koh, Thank you for sharing your feedback. We are pleased to hear you had a pleasant stay with us and satisfied with our product and services. Thank you for staying with us and we look forward to serve you better in your future visits. Sincerely General Manager

Dear Yuh Leong Thank you for sharing your feedback and highlight the area for improvement. We will certainly addressing this on how to improve food selection at the same time maintain flavour and quality in the buffet breakfast to ensure that we can satisfy our wide range of customers’ expectation. We are glad to hear you had a pleasant stay with us and satisfied with our product and services. Thank you for staying with us and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Valued Guest, Thank you for sharing your feedback. We are glad to hear you had a pleasant stay with us and satisfied with our product and services. We have upgraded our wifi bandwidth, double up from our brand standard guideline. Probably, there are users could have downloaded huge entertainment files which would have slowed down our wifi services. Thank you for staying with us and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Jay, Thank you for sharing your feedback. We appreciate your constructive feedback. We will surely look into those areas for improvement as highlighted with necessary actions and retraining to avoid such repeats. We hope you had a pleasant stay with us. Thank you for staying with us and we hope to serve you better in your future visits. Sincerely, General Manager

Dear Hisham Thank you for sharing your feedback. We are pleased to hear you had a pleasant stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services. Thank you for staying with us and look forward for your returns. Sincerely General Manager

Dear Rampelthels, Please accept my sincere apologies for the unpleasant experience with one of our Front desk receptionist. I truly understand how you feel and certainly this not the level of standard rendered in this hotel. A proper correction action and counselling has been conducted toward the employee to avoid such repeats. We valued your loyalty and your valuable feedback. We hope you had a pleasant stay with us and will give us a second change to serve you better in your future visits. Once again, my sincere apologies for the poor endurance you had encountered. Thank you for your loyalty and we look forward for your return soon. Sincerely, General Manager

Dear John Thank you for letting us know your review. We are very concerned to read your feedback. Your constructive comment is so important for us to buck up in certain areas that has impact to our valued guests like yourself. Together with my team, we will strive to improve on the weakness indicated. My sincere apologies for poor experiences you endured. We hope that you will consider and give us a second chance. Please do send me note on your next visit and I will personally make sure that you will find our services and facilities up to your expectation. Once again, our sincere apologies. We hope to serve you better in your future visits. Sincerely General Manager

Dear John, Thank you for sharing your feedback. My sincere apologies for the experience you had did not meet your expectation. We are progressively working on areas for improvement to enhance our guests' satisfaction. We hope that you will consider and give us a second chance. Please do send me note on your next visit and I will personally make sure that you will find our services and facilities up to your expectation. Once again, our sincere apologies. We hope to serve you better in your future visits. Sincerely General Manager

Dear Faizal Hakimi, Thank you for your rating. We are glad to hear you had a pleasant stay with us and satisfied with our product and services. Thank you for staying with us and we look forward to see you again. Sincerely General Manager

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to hear you had a pleasant stay with us. We wish we could provide complimentary parking to our guests but unfortunately the parking space is owned and managed by the mall management. Thus, special rate has been extended to our guests under the secured covered parking. Thank you for staying with us and hope to serve you better in your future visits. Sincerely General Manager

Dear Valued Guest, Thank you for sharing your constructive feedback. I will certainly share this with my team for our necessary rectification and re-training in areas for improvement as highlighted. It is our pleasure in coordinating the surprised moment and we hope you had an enjoyable birthday celebration. Thank you for staying with us and we hope to serve you better in your future visits. Sincerely General Manager

Dear Valued Guest, Thank you for sharing your constructive feedback. We will surely rectify areas for improvement to enhance our guests' satisfaction. We hope you had a pleasant stay with us. Thank you for staying with us. Hope to serve you better in your future visits. Sincerely General Manager

Dear Valued guest, Thank you for your rating. Glad to know you had a pleasant stay with us. Thank you for staying with us and look forward to see you again. Sincerely General Manager

Dear Valued guest, Thank you for your rating. Glad to know you had a pleasant stay with us. Thank you for staying with us and look forward to see you again. Sincerely General Manager