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"The staff were fantastic—always helpful, friendly, and ready to assist. The rooms were clean and well kept. For a four-star hotel, one might expect softer pillows; unfortunately, the ones provided were quite large and the filling inside them felt lumpy and knotted. The bedsheets were also somewhat worn and torn. There were a few other minor issues: the bathrobes were worn and rather small, even for my wife who is slim, and there was no soap dish in the bathroom. The swimming pool could also benefit from some maintenance, as the hanging lights and electrical connectors under the water didn’t feel particularly reassuring. Overall, the experience was excellent, and any shortcomings were more than made up for by the truly lovely hotel staff."

"Clean room & very helpful staff"

"We chose this hotel, in part, because of the facilities (swimming pool specifically) and were not disappointed. We paid for a river view and were very glad we had. Waking up each day to the sight of the river and the old town beyond with Wawel Castle, St Mary's Bascilica and other visible landmarks was glorious from 7th floor. The glass lift gives and outstanding view too. We paid for the breakfast and it was very good value. Buffet, self service style and everything from fresh fruit and yoghurts, breads (including gluten free option), cakes, croissants and danish pastries, hot cooked goods (bacon, eggs, sausages, mushrooms, courgettes etc) cheeses, meats, fish and extensive salad, dressings, accompaniments and a very popular waffle station with the largest pump handle Nutella bottle I have ever seen!! Several coffee machines and an excellent selection of leaf and herbal teabags. They even had actimel bottles. There is a mini "spa" on 6th floor with rainfall showers, relaxing seating, steam room and sauna. On the ground floor is a small business centre and a hairdressers. Krakow Zablocie train station is a couple of minutes walk away (direct trains operate from here to Oświęcim (Auschwitz) at an approximate cost of £10 per person return taking around 1.5hr . Lots of restaurants around the hotel including Ethiopian, Indian, Chinese and others. Schindlers Factory is 10 minutes as is the ghetto wall remnants. Plaszow Memorial Park is 20-30 minutes walk. mini supermarket oppos"

"Nice apart-hotel, in walking distance to old town (10-15 mins). Good restaurant, clean and quiet rooms, good bed, great shower. The only con - check in at 15:00"

"Excellent Hotel. Really pleased stay. "

"Excellent hotel, spotlessly clean. Food beautiful and staff very friendly and helpful. Would definitely recommend and would stay again if I am ever back in Krakow. Very handy to trams for transport into the city/train station in Krakow. Didn't use leisure facilities so can't comment on them. "

"Very attentive staff and exceptional accommodations. Beautiful river view and well located with quick connections to the tram system make this hotel an excellent destination "

"Very accommodating and thoughtful staff. Spoke to 3 different people And all reflected the same Compassion and kindness. This is uncommon and appreciated. "

"The staff were fabulous and all fluent in English, all friendly and helpful and kind. What a welcoming place! The hotel is close to a tram station so it’s easy to get to the centre, but the price is amazing— I had a lovely few days."