Sheraton Hong Kong Hotel & Towers

Photo gallery for Sheraton Hong Kong Hotel & Towers

Primary image
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers

5.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
20 Nathan Road, Tsim Sha Tsui, Kowloon

Explore the area

  • Popular LocationVictoria Harbour3 min walk
  • Popular Location1881 Heritage6 min walk
  • Popular LocationTemple Street Night Market17 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)32 min drive

Choose dates to view prices

About this area

Kowloon

Located near the beach, Sheraton Hong Kong Hotel & Towers is in Tsim Sha Tsui neighbourhood and is connected to a shopping centre. Ma On Shan Country Park and Sai Kung East Country Park reflect the area's natural beauty and area attractions include Hong Kong Disneyland and Ocean Park. Hong Kong Space Museum and Hong Kong Science Museum are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like golf lessons. Guests love the hotel's location for the sightseeing.

What's nearby

  • Victoria Harbour - 3 min walk
  • K11 Shopping Mall - 4 min walk
  • Harbour City - 5 min walk
  • 1881 Heritage - 6 min walk
  • Temple Street Night Market - 17 min walk

Getting around

  • Hong Kong East Tsim Sha Tsui Station - 2 min walk
  • Whampoa Station - 3 min drive
  • Hong Kong International Airport (HKG) - 33 min drive

Restaurants

  • Khyber Pass Mess Club - 2 min walk
  • Unkai Japanese Cuisine - 3 min walk
  • The Delhi Club - 3 min walk
  • Wu Kong Shanghai Restaurant - 4 min walk
  • Nanhai no.1 - 4 min walk

About this property

Sheraton Hong Kong Hotel & Towers

5-star luxury hotel in the heart of Tsim Sha Tsui
You can look forward to a terrace, a shopping centre on site and a coffee shop/cafe at Sheraton Hong Kong Hotel & Towers. Treat yourself to a deep-tissue massage, a body treatment or aromatherapy at The Health Club, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature ocean views and happy hour. Yoga classes and aerobics classes are offered at the gym; Sheraton Hong Kong Hotel & Towers also has dry cleaning/laundry services, 2 bars and a business centre. In addition to babysitting and a sauna, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • Free newspapers, a porter/bellboy and a front desk safe
  • A 24-hour front desk, a banquet hall and wedding services
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 782 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and Laptop workspace. Guests reviews say good things about the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (HKD 1920 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 275.00 for adults and HKD 138.00 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Celestial Court
  • Unkai
  • Oyster & Wine Bar
  • The Café
  • Sky Lounge

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (15043 square feet)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, access to the swimming pool is available by reservation only. Each pool session is limited to 45 minutes with 25 persons at one time.
Due to COVID-19 restrictions, the steam room, sauna and spa tub are not available until further notice.

Renovations and closures

This property is undergoing renovations from 22 April 2022 to 30 November 2022 (completion date subject to change).
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day.
Cots (infant beds) are available for HKD 275.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: HKD 275.00 for adults and HKD 138.00 for children (approximately)
  • Valet parking fee: HKD 1920 per day
  • Crib (infant bed) fee: HKD 275.0 per night
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Hong Kong Hotel & Towers
Sheraton Hong Kong Towers
Sheraton Hotel Hong Kong Towers
Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Frequently asked questions

Does Sheraton Hong Kong Hotel & Towers have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at on 18 Sept 2022 start from NZ$211.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Hong Kong Hotel & Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hong Kong Hotel & Towers?

Valet parking is available for HKD 1920 per day. Limited spots are available.

What time is check-in at Sheraton Hong Kong Hotel & Towers?

Check-in is from 3:00 PM - anytime.

What time is check-out at Sheraton Hong Kong Hotel & Towers?

Checkout is at noon.

Where is Sheraton Hong Kong Hotel & Towers located?

Located in Tsim Sha Tsui, this luxury hotel is within 2 mi (3 km) of Tsim Sha Tsui Promenade, Victoria Harbour, and Kowloon Bay. Hong Kong Space Museum and Hong Kong Cultural Centre are also within 5 minutes. Hong Kong East Tsim Sha Tsui Station and Hong Kong Tsim Sha Tsui Station are within a 5-minute walk.

Can I cancel my reservation for free at Sheraton Hong Kong Hotel & Towers and receive a full refund?

Yes, Sheraton Hong Kong Hotel & Towers offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Hong Kong Hotel & Towers cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 479 out of 1000 reviews
5 - Excellent 48%
Rating 4 - Good. 367 out of 1000 reviews
4 - Good 37%
Rating 3 - Okay. 103 out of 1000 reviews
3 - Okay 10%
Rating 2 - Poor. 37 out of 1000 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 1000 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the wood frame behind the desk sometimes may be hit by your knee. Other than that, excellent hotel
Stayed 1 night in Aug 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most accommodating. Very efficient, professional. Would recommend Sheraton 👌👍
Stayed 3 nights in Jul 2022

5/5 Excellent

Stayed 1 night in May 2022

4/5 Good

Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適空間充足,地點方便。員工服務優良
Stayed 1 night in May 2022

2/5 Poor

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfriendly, bad happy hour arrangement, bad food for tea time
Stayed 1 night in Apr 2022

4/5 Good

Stayed 1 night in May 2022

5/5 Excellent

Stayed 1 night in Apr 2022

4/5 Good

Stayed 2 nights in Apr 2022

2/5 Poor

Stayed 1 night in Mar 2022