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"Las habitaciones estaban limpias y tal y como se describían. No había recepción. Durante el día, solo vimos al personal de limpieza. Tras una estancia de 12 noches, aquí van algunas sugerencias de mejora: 1. Zapatari Kalea es una calle ruidosa: todas las noches, entre la 1 y las 3 de la madrugada, había grupos de gente gritando y cantando justo debajo de nuestra ventana. Quizá valdría la pena instalar un sistema de insonorización profesional, dado que se tomó la decisión de abrir un hotel en esa zona concreta. 2. Pagamos más de 200 € por el aparcamiento, y aparcar en la calle es prácticamente imposible. El gran patio delantero amurallado de Limehome es inaccesible y no se utiliza, pero podría servir fácilmente como aparcamiento para los huéspedes. 3. El termostato estaba apagado y no salía aire por los conductos de ventilación. Tuvimos que abrir las ventanas para que entrara algo de aire y cerrarlas por la noche para evitar que se escapara el calor. Espero que esto no se hiciera para recortar aún más gastos."

"The Palace was originally built in the late 14th Century. The owners have done a wonderful job adding modern amenities while keeping the building authentic."

"The staffs are really friendly and helpful. If you you don't know where to eat, ask for their recommendations, you won't be let down."

"A fantastic hotel. The staff couldnt have been more helpful or friendly. A beautiful hotel in a beautiful location."

"Well appointed"

"For me it would have been a 5 star hote. If they fix the shower head. The first room we got it was broken. For me it is important because we are doing the Camino and for me a bath is too hard to slower. They were nice and changed my room. The other incident someone open our room - 9:00 pm. Me and my husband were sleeping; that was concerning for me."

"Thank you "

"It is off the beaten path but a very unique and interesting facility to explore. The surrounding mountains are stunning and the hiking trails limit less"

"Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing. "