Exterior

Reviews of Fairfield Inn & Suites by Marriott Guelph

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 895 reviews" "
Rating 8 - Good. 291 out of 895 reviews" "
Rating 6 - Okay. 71 out of 895 reviews" "
Rating 4 - Poor. 48 out of 895 reviews" "
Rating 2 - Terrible. 32 out of 895 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the property was spotless!
Stayed 1 night in Mar 2024
Response from Debbie on 25 Apr 2024
Hi Stephen,Thank you for leaving a review. We love to heard feedback from our guests.We hope to see you back again soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool and the big slide. Having breakfast included is a big bonus!
Stayed 1 night in Apr 2024
Response from Debbie on 20 Apr 2024
Hello Angela,Thank you for leaving us a review. We are glad your kids had a great time on the slide.We hope to see you again soon

10/10 Excellent

Joanne

Stayed 1 night in Apr 2024
Response from Debbie on 25 Apr 2024
Hello Joanne,Thank you for taking the time to leave us a review.We value our guests feedback.Thank you and hope to see you back again.

10/10 Excellent

Liana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in process quick - clean hotel
Stayed 1 night in Apr 2024
Response from Debbie on 23 Apr 2024
Hi LianaThank you for review and your feedback. We are glad you enjoyed your stay.We hope to see you again soon

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not permitted to use the waterside as there was no lifeguard. Water was shutoff without notice for 4 hours. No access to showered or toilets. No form of reimbursement offered.
Stayed 1 night in Mar 2024
Response from Debbie on 29 Mar 2024
Hello Lucas,Thank you leaving your feedback.Unfortunately our slide is only opened on weekends .Slide hours are on our website.Very sorry that your stay was not up to standards. Your feedback has been passed to our leadership team.Once again thank you . for your feedback

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
TV and amenities were out of order
Stayed 1 night in Mar 2024
Response from Debbie on 17 Mar 2024
Hi Julie ,Thank you for your review. Unfortunately looks like your sty was not to our standards. I'm very sorry. If you would like to discuss in further details please reach out to me Thank you

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent, something for everyone. The pool was beautiful and well maintained and the staff were welcoming and helpful!
Stayed 1 night in Mar 2024
Response from Debbie on 17 Mar 2024
Hi MaryThank you for your review. We are very happy that you had a great stay. We look forward to having you and your family back.

10/10 Excellent

Alex

We loved having a getaway here , the room was awesome for the kids as was the pool !
Stayed 1 night in Mar 2024
Response from Debbie on 27 Mar 2024
Hello Alex,Thank you for leaving us a reviewI'm glad that the kids got to enjoy the pool.We hope to see you soon

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet!! Breakfast lovely and well stocked!
Stayed 1 night in Mar 2024
Response from Debbie on 13 Mar 2024
Hi Kelly,Thank you for your review. We are greatly for your feedback.Thank you and we hope to see you again.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Debbie on 13 Mar 2024
Hi GaryThank you for taking the time to do a review.Every review is important. to us.Thank you.

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 1 night in Mar 2024
Response from Debbie on 11 Mar 2024
Hi ZachThank you for taking the time to do a review.We love to hear that our guests had a great time Thank you .

8/10 Good

Graham

Stayed 1 night in Mar 2024
Response from Debbie on 29 Mar 2024
Hi Graham,Thank you for taking the time to leave us a review.We hope so see you again soon

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised no restaurant on premises. But, very tidy premises and pleasant staff.
Stayed 1 night in Feb 2024
Response from Debbie on 9 Mar 2024
Hi DeanThank you for taking the time to giving us a review.We work hard to make each and every guest enjoy there stay.Once again thank you

6/10 Okay

Colin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
No hot water for the first night. Tried several Times but even after running for a number of minutes it was still cold, very strong air fresheners in the room that smelled of strong cologne. Breakfast was great and pool Was enjoyed by the kids.
Stayed 1 night in Feb 2024
Response from Debbie on 9 Mar 2024
Hi Colin Thank you for giving us a review. Looks like we fell a bit short of meting your expectation's. I look forward to seeing you back again so we can make it right.Hope to see you soon

10/10 Excellent

lionel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highways.
Stayed 2 nights in Feb 2024
Response from Debbie on 27 Feb 2024
Hello LionelThank you for giving us a great reviewWe love to get great feedback from our guests.Thank you Debbie

8/10 Good

Steven

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Debbie on 27 Feb 2024
Hi Steven.Thank you for leaving a review. Our guest feedback are important to us. We hope to see you again soon.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely filthy, and the customer service was the worst I have ever had especially the front desk manager
Stayed 1 night in Feb 2024
Response from David C. on 10 Mar 2024
Hello Stephanie. I was so disappointed to read about the problems you had with your stay with us. We do our very best to keep all our guests happy and we get very, very few poor reviews, so I was surprised to read about your experience. I can empathize with you totally as I am a frequent traveler myself. Please call the hotel during the week and ask for me. We would like the opportunity to make things right with you.Respectfully,David C.

8/10 Good

heather

Stayed 1 night in Feb 2024
Response from Debbie on 27 Mar 2024
Hi HeatherThank you for your review.We love hearing feedback from our guest's.We hope to see you again soon.

10/10 Excellent

arlene

The staff was incredibly polite, professional and accommodating. The room was lovely and we really enjoyed the pool and hot tub. We will come again! Arlene
Stayed 1 night in Feb 2024
Response from Debbie on 20 Feb 2024
Hello Arlene,Thank you for your great review. we thrive to provide exceptional service to our guests. Our pool and slide are great highlights for the kids.We look forward to seeing you and your family back on your next vacation. Debbie

10/10 Excellent

Suzanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how everything was so clean and fresh looking.
Stayed 1 night in Feb 2024
Response from Debbie on 13 Feb 2024
Hi SuzanneThank you so much for giving us a review. Getting feedback form our guest is important to us.Thank youDebbie

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location good quality
Stayed 1 night in Feb 2024
Response from Debbie on 15 Feb 2024
Hello RichardThank you for your review and sharing your feedback.We hope to see you again Debbie

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debbie on 11 Mar 2024
Hi LindaThankyou so much for your review.I hope we will see you again on your next travels.

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debbie on 11 Mar 2024
Hi AngelikaThank you for taking the time to leave us a review.Our guests feedback are very important to us.once again Thank you

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk and dining room staff. Nice pool. Good breakfast.
Stayed 2 nights in Jan 2024
Response from Debbie on 29 Jan 2024
Hi Angela,Thank you so much for taking the time to give us a review. We love when our guest share thee feedback on there stay. We are happy that you had a great stay ..We hope to see you again soon Debbie Schneider

8/10 Good

David

Stayed 2 nights in Jan 2024
Response from Debbie on 27 Mar 2024
Hello David,Thank you for doing a review . We hope to see you again soon

8/10 Good

Sherry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable but they need a better variety of pillows. There was only 2 extremely soft pillows each. They need 2 firmer pillows stored in the closet. Otherwise a very comfortable .
Stayed 1 night in Jan 2024
Response from Debbie on 29 Jan 2024
Hi Sherry Thank you for your review.Thank you for your feedback .We review all our guest reviews and look on we can improve.Thank you Debbie Schneider

10/10 Excellent

Morgan

Stayed 1 night in Jan 2024
Response from Debbie on 27 Mar 2024
Hi Morgan,Thank you for taking the time to do a review. Feedback from our guest is important to us.Once again thank you See you soon

6/10 Okay

Terry

Travelled with family
Liked: Staff & service
Bedding did not fit bed properly. Overall a little dated. Nothing really wrong just expected more.
Stayed 1 night in Jan 2024
Response from Debbie on 26 Jan 2024
Hi TerryThank you for your feedback. We take our guest feedback and make the proper adjustments.Once a again Thank you .Debbie

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Debbie on 26 Jan 2024
Hello NancyThank you for taking the time to give us a review. We value all our guest feedback.Hope to see you back

10/10 Excellent

Adriana

Stayed 1 night in Jan 2024
Response from Debbie on 22 Jan 2024
Hello Adriana,Thank you for your review . Hearing form our guests is important yo us.Thank You

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debbie on 20 Jan 2024
Hi Augusta Thank you for taking the time to give us a review. We love having you here with us . See you again soon.

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Debbie on 11 Mar 2024
Hi Amanda,Thank you so much for your review.We hope we get to see you again soon

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debbie on 26 Jan 2024
Hello JoelThank you or your review.. Its always nice to hear from our guests.Thank you

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool with slide is an attraction for me as i bring my grand children here. I find all staff super friendly and helpful from front desk, housekeeping, pool cleaner, life guards, everyone.
Stayed 4 nights in Jan 2024

10/10 Excellent

Crystal

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night while repairs were being done on our house. Staff were friendly and accommodating and room was comfortable and clean. Our toddler loved the pool and slide, which provided hours of entertainment. Fitness Centre has a good variety of basic equipment. We would definitely choose to stay at this hotel again.
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and thank you to the wonderful lady who made a delicious breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Kaytlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in provide a great experience. The rooms are comfortable, spacious and clean and well stocked with bathroom products. The TV's are equipped with access to popular streaming services to access movies and music. The complimentry breakfast is delicious as well! This is overall a great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool slide!
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Response from Debbie on 13 Feb 2024
Hi Ryan,Thank you so much for leaving us a review..Hope to see you again soonDebbie

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Very comfortable. Very clean. Very friendly service.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Super quiet and comfortable room. Love the pillows! Nice breakfast included.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with family and small children
Liked: Amenities
Great for hockey tourney, water slide.
Response from Debbie on 13 Feb 2024
Hi Steven.Thank you for your review its always nice to hear from our guests.We are glad you have a great time and kids could enjoy the slideDebbie

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a hockey tournament.
Response from Debbie on 13 Feb 2024
Hi Steven,Thank you for taking the time to do a review.We hope to see you and your team again.Debbie Schneider

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Clean and modern with friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping trip, hotel was excellent. Pool and tub , breakfast was good. Nice getaway for us.
Stayed 1 night in Nov 2023