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Reviews of Vittoria Suites - Kisumu

3 out of 5
Vittoria Suites - Kisumu
Off Tom Mboya Road, Milimani, Kisumu

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 56 reviews" "
Rating 8 - Good. 24 out of 56 reviews" "
Rating 6 - Okay. 3 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Zoher

.
Stayed 2 nights in May 2024

4/10 Poor

Antony

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carol Ann, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
I would book here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vittoria continues to be an excellent hotel in Kisumu. The place is clean and well maintained, room size is good. Mostly, the staff is always helpful and friendly. Everyone staffing the Vittoria deserves a nice pat on the back.
Stayed 5 nights in Sep 2023

6/10 Okay

AAH

Liked: Cleanliness, staff & service
The hotel was clean, the room was just adequate for one, it lacked a refrigerator, and microwave. The TV was bad, two local channels & Aljazeera. The staff was helpful and courteous, the food was great.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business trips
Perfect for business trips. Great service, secure building, strong WiFi, good restaurant, and outdoor garden area. The location is OK but I think that’s why you save on the price with it being a bit further from city center.
Stayed 6 nights in Jul 2022

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water problems
My biggest gripe was that the hot water was an issue. I called the front desk and the staff attempted to troubleshoot the problem. Maintenance came to address the issue with no real timeline of when the water would be hot enough to shower. Because of the delay we were late for our excursion. The staff were very friendly and seemed as though they were genuinely apologetic and wanted to offer a resolution, but the hotel was full.
Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Kind staff. Good breakfast
They have very clean rooms which I was able to see a number of as I had my pick. I ended up with a free upgrade to a larger family room. The bed was very comfy and they seemed to have a good variety of food for breakfast. The staff were very kind and helpful. They even found the gold chain that I'd forgotten in my room and I notified me before I left. I'll definitely be back..
Stayed 1 night in Feb 2022

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly liked the location away from town. Their Wi-Fi is great. A nice place where one can get work done. Nice food too.
Stayed 1 night in Dec 2021

10/10 Excellent

Faith

Business traveller
Good, a bit of attrition over the years, may require some touch up
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitchen staff was quite friendly and the food was sumptious!👍
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Ezra Ogwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The hotel is clean and well maintained. The location is a bit hidden and the back side is a busy road. It’s however comes recommended by me.
Stayed 1 night in Jul 2019

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice. Patio dining was also very good, as was the breakfast.
Stayed 1 night in Jun 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

yogesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from RESERVATIONS on 27 May 2019
Thank you for staying at Vittoria Suites Hotel. We really appreciate you review and feedback. We do hope you will visit us again in Kisumu.

8/10 Good

Verified traveller

Stayed 15 nights in Mar 2019
Response from Reservations on 11 Apr 2019
Thank you for staying at Vittoria Suites. Thank you also for the wornderful review. We do hope you will visit us again.It was a pleasure hosting you.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Reservations on 11 Apr 2019
Thank you for staying at Vittoria Suites. Thank you also for the wornderful review. We do hope you will visit us again.It was a pleasure hosting you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay. The staff are friendly and helpful, rooms are spacious and immaculate, it's close to what people want to visit in Kisumu, (walkable to Victoria Lake, the Impala Sanctuary and also downtown and the Kisumu Museum.) The restaurant is very good, also, the best I dined at while in Kisumu.
Stayed 3 nights in Feb 2019
Response from Reservations on 11 Apr 2019
Thank you for staying at Vittoria Suites. Thank you also for the wornderful review. We do hope you will visit us again.It was a pleasure hosting you.

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Reservations on 11 Apr 2019
Thank you for staying at Vittoria Suites. Thank you also for the wornderful review. We do hope you will visit us again.It was a pleasure hosting you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was one the the nicest and cleanest hotels we’ve stayed in. Great security.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Vittoria Suites on 26 Dec 2018
Hi , Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options. Thank you, once again, for your kind words.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second stay and the same as the first time. Clean rooms
Stayed 1 night in Oct 2018

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality as always!
Response from Neeve on 19 Jun 2018
Dear Georgia ,Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We look forward to hosting you again.

6/10 Okay

Dennis Otieno, Houston, Texas, USA

Disliked: Cleanliness, room comfort
Great Hotel threatened by cost savings renovations
This was my third stay at Vittoria suites over the last 2 years. The hotel is located in the quiet Milimani area in Kisumu, close to the city center. The food and beverage staff are very friendly and helpful and while the breakfast buffet does not have as large a variety as other hotels I've stayed in, it's very sufficient for most people and just right. The road going to the hotel was really bad but as of the time of this review, the city is working on tarmacking it. Now, recent cost saving renovations have made this favorite hotel uncomfortable and unsafe. They installed motion triggered security lights in the dark hallways leading to the rooms. However the lights are set to stay on for less than 5 seconds when triggered. So be prepared to be trailed by darkness behind you when walking the hallway to your room! Make sure to Greece your room key card ready or the lights would turn off leaving you in total darkness fumbling for your room key card! They also replaced the very highly functional wall mounted air conditioning units with low energy units that take hours to cool down the room. But most annoyingly, they tied the Air Conditioning to your key card so when you leave the room, it turns off! So be prepared for extremely hot rooms and hot nights when you return after a hot day in the city! You can obtain two keys but the cleaning staff would manually turn the air conditioning units off when they clean the room, so no use! This is a deal breaker for me!
Stayed 1 night in Dec 2017
Response from Front Office Manager on 10 Jan 2018
Dear Dennis, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We for sure appreciate your feedback and we will take appropriate action to handle some of the issues raised where possible. We look forward to hosting you again.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fine!
Very nice stay. The hotel is new so everything is nice and new in the rooms. The breakfast was good though for me I'm. It one looking to eat matoke, liver, and provisions in the morning. The staff were all very pleasant and helpful. The property was secure and in a good quiet location of town, not far from dunga beach.

8/10 Good

Aulie, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel within Kisumu town but away from the
I enjoyed the ambiance at the dining and breakfast area. Breakfast is wide and covers both local and international guests.Rooms were ready each time I visited. They organised my transport to the airport which was on time.

10/10 Excellent

George, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful and safe neighborhood
I liked the joy on the faces of the staff which reflected on the guests

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Comfortable and friendly staff. Always a pleasure to stay there.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingmo
It was really great
Response from Faith on 22 Mar 2017
Dear guest, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We are glad to know that your stay with us was satisfactory. You can also review us on Trip Advisor. We look forward to hosting you again and especially during Easter Holiday.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant trip
Customer service was great. Rooms were ok but maybe a tad congested. Also the hotel is off the ring road so no great views to look out on. Pleasant trip. Food was great.
Response from Faith on 22 Mar 2017
Dear guest, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We are glad to know that your stay with us was satisfactory. You can also review us on Trip Advisor. We look forward to hosting you again and especially during Easter Holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Vittoria Suites for 10 days as part of a work trip. The staff was uncompromisingly helpful with anything, and able to accommodate needs like printing, business rooms, portable meals for a long work day, etc. Bathrooms are spacious and have hot water that does not die out (unlike many places!). Internet is reasonably good. Rapid laundry service. Rooms are ample size, with air conditioning and a great work station. Meals are fairly priced (compared to mzungu and upper-class-Kenyan restaurants in downtown Kisumu). Buffets (complimentary breakfast, and 1-2x per week for dinner) are based on Kenya foods. Finally! A chance to savor brown and white ugalis, githeri, sukuma wiki, and samaki choma. Highly recommended. This will now be my go-to in Kisumu.
Response from Jerry-Front Office Supervisor on 22 Mar 2017
Dear guest, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We are glad to know that your stay with us was satisfactory. You can also review us on Trip Advisor. We look forward to hosting you again and especially during Easter Holiday.

4/10 Poor

Michael

Liked: Room comfort
Disliked: Staff & service
Cheap
To be fair there is not much choice in Kisumu. The Vittoria Suites is cheap, the rooms are fine, albeit I stayed for 3 nights with only hot water for a shower on the last night. I used my son's room next door the other days. The restaurant is fairly awful - food is not great - 95 minutes to get a steak and a pork chop - which was cold. Starters arrived after the main course! Having said that the staff tried their best and were very friendly.

8/10 Good

Tiffany, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, comfortable hotel, close to the airport
This was my first time in Kisumu. The area surrounding the hotel is chaotic, but the Vittoria Suites was a nice break from that. The room was clean, comfortable, and the bed was comfortable. Tiny critiques - there were no facial tissues or a clock in the room. The room included a mosquito curtain (in front of the bed, not surrounding the bed. The staff was very gracious and helpful. The breakfast served tasted good and there was plenty of it. There was no coffee, only tea, but that seems to be common in Kenya. I would definitely stay here again the next time I am in Kisumu.

10/10 Excellent

Dr. Charles, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A diamond in the ruff
This oasis is a blessing for anyone who takes the time to find it. By opening as recent as March 2016, the level of security, food, staff, customer services, the facility itself, rooms, and more...will simply blow you away. Well worth the stay and very affordable.
Response from Jerry-Front Office Supervisor on 22 Mar 2017
Dear guest, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We are glad to know that your stay with us was satisfactory. You can also review us on Trip Advisor. We look forward to hosting you again and especially during Easter Holiday.

10/10 Excellent

coriander, colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, redone hotel near Kisumu town
We were pleasantly surprised with this good value hotel. It was very clean and comfortable, and the staff were exceptionally helpful and friendly. Food was good, location near the Impala Park and Victoria
Response from Jerry-Front Office Supervisor on 22 Mar 2017
Dear guest, Thank you for staying with us at Vittoria Suites, your feedback review and for the time taken to share your experience with us. We are glad to know that your stay with us was satisfactory. You can also review us on Trip Advisor. We look forward to hosting you again and especially during Easter Holiday.

10/10 Excellent

Georgia, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpful. Not all items on the menu were available.It was relaxing and comfortable.

8/10 Good

Calveti, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean rooms
The hotel was very clean and everyone was nice. I ate their food which was very delicious and everyone was very friendly. I will definitely go back there.
Response from Faith on 9 Jul 2016
Dear Calveti, Thank you for choosing to stay at Vittoria Suites and writing a review about us. We are pleased that you enjoyed your stay and we look forward to hosting you again. Warm Regards, Faith Wausi- F.O Supervisor

8/10 Good

John, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place; Felt at home!
This is a new hotel that is coming along. The staff was amazing; super friendly! It is not perfect; however, I felt at home. I was there for work for 5 nights and I had a very nice experience. The rooms are nice, well decorated, and very comfortable. The internet, in my room, was very good, and as a business person that is very crucial. The food was also very good; congrats chef. I just wished they had a pool! I will definitely continue coming back and will recommend this hotel to everyone!
Response from Faith Wausi- Front Office Supervisor on 4 May 2016
Dear John, Thank you for staying with us and writing a review about us. We are delighted that our services and professional staff made you feel at home. We look forward to hosting you again.

8/10 Good

Hanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Good Hotel for its level but we had issues with the water in our room. We got to change room, but the new didn’t have a safe. They agreed to let us also have access to the first room but when we came back at night the card was not working. They should try to do regular maintenance and make sure all rooms have the same standard. All rooms have the strange mosquito curtains which covers off the bed and bathroom. But a lot of mosquitoes come in through the bathroom because the windows there don’t have mosquito net. I would prefer mosquito nets that only covers the whole bed. Plus nets have some small holes in them including where they are attached to the wall. This was my second time staying there so I think you get what you pay for. For my first stay there were no issues except small holes in mosquito net. Staff are very responsive.
Stayed 2 nights in Feb 2024

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
J ai regretté que dans un établissement de ce standing. Il soit impossible de se procurer de l eau gazeuse.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021