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Ramada in name but it is under construction and much of the hotel is still the previous one. Not using Ramada keycards and signage is still the old motel. Very small rooms. Breakfast was a trolley of practically nothing in the lobby. This is not a Ramada, it is just advertised as one.
Joseph
Stayed 3 nights in Apr 2024
Response from Hotel Team on 22 May 2024
Dear Valued guest we apologize for any inconvenience you had during your recent stay with us. We are happy to inform you that we have started to serve continental breakfast in our breakfast room with several food items and beverages. We are still working on some aspects as we are under full renovations of our property, We hope to serve you again soon.
Dear Robert Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,
Bed frame was a tin made..more pillows and heavier blanket...
Bonnie
Stayed 1 night in May 2024
Response from hotel team on 13 May 2024
Dear valued guest Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again.
8/10 Good
Nancy
Business traveller
9 May 2024
Liked: Amenities
The room was clean and newly renovated. It’s was quite and staff were very helpful.
Nancy
Stayed 1 night in May 2024
Response from hotel team on 10 May 2024
Dear Nancy thank you very much for staying at Ramada by Wyndham Kingston, we value your feedback and look forward to welcome you again during your next visit.
Dear Valued guest, as per our records you have never stayed at this property and according to the reservation details, we have found that your reservation was a no-show and it was cancelled as per the property policy.
I would not recommend this place at all staff were very disrespectful they charged for smoking i dont even smoke a handicap came and and the guy at the front dest was very disrespectful to him that place was so dirty all around the worse place ever
Joey
Stayed 1 night in Apr 2024
Response from hotel team on 30 Apr 2024
Mr. JoeyThank you for sharing your experience with us. We called you as soon as we found visible cigarette in toilet bowl along with ashes on the table, heavy smoke smell in the room. Our property is 100% smoke free. We take pride in our guest service since handicap guest had a hearing issue, front desk agent has to speak loudly to communicate with him. We are sorry that you felt our newly renovated room was dirty only after check out and after charging smoking fee. You can call us any time to discuss this further with our team. Our guest guest relation team is always available to help you with your concern.Thank you
SarahThank you very much for taking your valuable time sharing your recent experience. We are delighted to know you enjoyed our newly renovated room.
2/10 Terrible
Melisa
10 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Due to thw bathroom floor being dirtg the bath mat got dirty and thwy kept my deposit
Melisa
Stayed 2 nights in Apr 2024
Response from hotel team on 30 Apr 2024
Dear MelisaThank you for taking your time and review your stay. I am sorry you felt our newly renovated bathroom floor being dirty. We charged your partial deposit for smoking odor in the room. Smoking smell impact room ambience and hotel environment. We have a very strict smoking policy.Thank youThank
staff super helpful and friendly. beds were a little too soft.
Lawrence
Stayed 1 night in Apr 2024
Response from Hotel Team, on 9 Apr 2024
Dear guest thank you for writing to us about your recent experience with us. We value your feedback and look forward to welcome you again during your next visit to Kingston. Once again thank you for choosing us for your accommodation needs.
Hotel should be just renovated and everything is fresh new, which is very pleasant. The staff are all nice and patience. Very conveniently located, close to 401. Gas station is across the street and some restaurants are also close. Overall, happy with this stay. Thanks.
Lumin
Stayed 1 night in Apr 2024
Response from Hotel Team, on 9 Apr 2024
Dear guest thank you for writing to us about your recent experience with us. We value your feedback and look forward to welcome you again during your next visit to Kingston. Once again thank you for choosing us for your accommodation needs.
Room was very overpriced for what you get. Dirty room. Paper thin towels. Bed was squeaky and uncomfortable pillows were horrible. Oh ya and 1 ply toilet paper….don’t even think they made that anymore.
Tony
Stayed 1 night in Apr 2024
Response from Hotel Team, on 8 Apr 2024
Dear Valued guest, we apologize for any inconvenience you had during your stay. We have just renovated the property and the rooms are having all new look. Every single fixture in the room is newly installed. Our housekeeping team is well dedicated towards deep cleaning of the areas assigned, we also make sure the rooms are ready for rent with the help of our executive housekeeper inspection. However, if you still have any question or concern you can contact as anytime.
6/10 Okay
Shaun
Travelled with family
2 Apr 2024
Liked: Staff & service
Started construction early before checkout
Shaun
Stayed 2 nights in Mar 2024
Response from Hotel Team, on 3 Apr 2024
Dear ShaunThank you for taking your valuable time and rate your stay. We sincerely apologize for construction noise. We have only few rooms left to renovate. We have informed construction crew to wait until 11.00 am to start their work.We will have a new look once all work will be finished. Hope to see you again on your future visit to Kingston.
Dear ElviraThank you for your time to rate your recent stay. We are happy to see your positive experience of our newly renovated rooms. Hope to see you again on your future visit to Kingston.
Breakfast was not provided as it was mentioned while booking
Ramandeep
Stayed 1 night in Mar 2024
Response from Guest Service Team on 12 Mar 2024
dear valued guest thank you for staying with us. We value your feedback and apologize for any inconvenience you had during your stay. As of now we are not serving breakfast at our property. However, very soon we are changing our property to RAMADA by Wyndham and will start full breakfast for the guests. We look forward to welcome you again.
I had a nicely remodelled room and it was very good value. Perfect for what I needed.
Paul
Stayed 1 night in Jan 2024
Response from Guest Service Team on 11 Jan 2024
Dear Paul thank you for choosing Maple Crest Inn for your recent accommodation needs, We value your feedback and look forward to see you again in the city of Kingston.
8/10 Good
Pamela
7 Jan 2024
Rooms were clean and fresh
Pamela
Stayed 1 night in Jan 2024
Response from Guest Service Team on 9 Jan 2024
Dear Valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to welcome you again during your next visit.
4/10 Poor
Diccon
Travelled with family
7 Jan 2024
Disliked: Cleanliness
It was fine for the price, which was also slightly discounted.
However, the hallway was lined with tarps and plastic, there were building materials along the way and a fair bit of drywall debris left.
The room was musty smelling - not too bad, but not great either. The smell didn’t go away even though I opened the windows and turned on the fan while I went out to dinner.
Diccon
Stayed 1 night in Jan 2024
Response from Guest Service Team on 9 Jan 2024
Dear Valued guest thank you for staying at Maple Crest Inn Kingston, We apologize for the issues you faced during your recent stay. Our property is under renovations as all the rooms are flipped to new structure and amenities. We would be happy to welcome you again and offering you with excellent renovated room equipped with all new amenities.
2/10 Terrible
Ali
1 Jan 2024
Ali
Stayed 1 night in Dec 2023
Response from Guest Service Team on 6 Jan 2024
dear valued guest thank you for staying with us, We would like to know about your recent stay experience at Maple Crest Inn. As per our records we have given you room upgrade from upstair room to downstair room with minimal charges. Please let us know your concern
I was on the way to motel but i met with an accident when i was on my way. The hotel still charged me full and did not listened to my compulsion
Sukhwinder
Stayed 1 night in Dec 2023
Response from Guest Service Team on 9 Jan 2024
Dear Valued guest as per our records you were having confirmed booking in this case if you want to cancel a confirmed reservation you had to cancel all request a cancellation 48 hours before.
Not a good experience, bedsheet were dirty and area was too noisy
Jay
Stayed 1 night in Sep 2023
Response from Guest Service Team on 9 Dec 2023
dear valued guest we apologize for the inconvenience you had during recent stay with us, we will inform the concerned department and look forward to serve you in a more efficient way.
4/10 Poor
Richard
6 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Richard
Stayed 1 night in Dec 2023
Response from Guest Service Team on 3 Feb 2024
DEAR VALUED GUEST THANK YOU FOR STAYING WITH US, WE VALUE YOUR FEEDBACK AND LOOK FORWARD TO SERVE YOU AGAIN IN MORE EFFICIENT MANNER.
8/10 Good
Jerry
Business traveller
19 Nov 2023
Disliked: Property conditions & facilities
Thin walls and Inconvenient construction makes it feel messy.
Jerry
Stayed 1 night in Nov 2023
Response from Guest Service Team on 20 Nov 2023
dear valued guest thank you for writing to us regarding your recent stay. We are happy to inform you that our property is currently under full renovations and we expect it to be done by January 2024. We hope to welcome you again at our property with all new inventory of rooms and amenities.
Location for our activity was great. Construction was happening with rooms close to our room. It was quiet and clean and workers were polite and helpful.
Bonnie
Stayed 2 nights in Nov 2023
Response from Guest Service Team on 17 Nov 2023
dear valued guest thank you for staying with us, we value your feedback and look forward to welcome you again during your next visit.
The room was dark and not very clean - a lot of surfaces weren't wiped as I could see dirty, oily fingerprints. The washroom and bed were very outdated, the sofa was worn out. The room smelled very musty and not great, I had to keep spraying perfume to deal with the scent.
Was great to have a fridge and microwave in the room - that was the only good thing. Expected better for the price, to be honest.
Farrah
Stayed 1 night in Oct 2023
Response from Guest Service Team on 8 Nov 2023
dear valued guest we apologize for the issues you had during your stay with us, we would like to inform you that our property is currently under full renovations and we expect it to get complete by January 2024. We hope to see you again and serve you with improved services.
8/10 Good
Robert
4 Nov 2023
Liked: Staff & service
Under renovations so a work in progress.
Robert
Stayed 1 night in Nov 2023
Response from Guest Service Team on 5 Nov 2023
Dear Robert, thank you for staying with us we value your feedback and look forward to see you again soon.
Door to our room was pretty sketchy. It was a renovated room so the door was new but not installed properly. It didn’t close properly so it sounded like it was opening all night.
Rodney
Stayed 2 nights in Oct 2023
Response from Guest Service Team on 24 Oct 2023
Dear Valued guest we apologize for the inconvenience you had during your stay, We will share your feedback with the concerned staff and we look forward to see you again with improved services.
6/10 Okay
Philip
22 Oct 2023
Philip
Stayed 2 nights in Oct 2023
Response from Guest Service Team on 12 Nov 2023
Dear Philip thank you for giving your time to rate us, we would like to inform you that our property is under full renovations and we expect it get complete by January 2024. We will happy to see you again in the city of Kingston during your next visit.
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we will look into your concern.
8/10 Good
Kayla
22 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff and the room was nice. Construction below my room though and no breakfast as the area was being used as storage.
Kayla
Stayed 2 nights in Oct 2023
Response from Guest Service Team on 23 Oct 2023
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we look forward to see you again soon.
4/10 Poor
nyland
21 Oct 2023
nyland
Stayed 1 night in Oct 2023
Response from Guest Service Team on 23 Oct 2023
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we look forward to see you again soon.
Dear valued guest thanks for staying at Maple Crest Inn Kingston, we value your feedback and apologize for any discomfort you had during your stay with us. We would be happy to assist you with your concern.
6/10 Okay
david
17 Oct 2023
Nothing fancy, beds where nice. Worth the $.
david
Stayed 1 night in Oct 2023
Response from Guest Service Team on 18 Oct 2023
Dear valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to see you again during your next visit.
6/10 Okay
Darryl
16 Oct 2023
Darryl
Stayed 1 night in Oct 2023
Response from Guest Service Team on 18 Oct 2023
Dear valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to see you again during your next visit.
After a long day the check in was quick and efficient, the room is modern, clean, lots of electric and charging outlets. The bathroom has been recently renovated and is clean, roomy and the water is hot.
I will stay here again
Charles
Stayed 1 night in Oct 2023
Response from Guest Service Team on 8 Oct 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.
Dear Valued guest we apologize for the inconvenience you had during your stay, We will share your feedback with the concerned staff and we look forward to see you again with improved services.
8/10 Good
Juan Carlos
1 Oct 2023
Juan Carlos
Stayed 1 night in Sep 2023
Response from Guest Service Team on 3 Oct 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.
8/10 Good
tuo
30 Sept 2023
Liked: Cleanliness
tuo
Stayed 1 night in Sep 2023
Response from Guest Service Team on 2 Oct 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.