Beach nearby

Reviews of Firelite Lodge

3 out of 5
Firelite Lodge
7035 N Lake Blvd, Kings Beach, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 230 out of 344 reviews" "
Rating 8 - Good. 71 out of 344 reviews" "
Rating 6 - Okay. 26 out of 344 reviews" "
Rating 4 - Poor. 6 out of 344 reviews" "
Rating 2 - Terrible. 11 out of 344 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Self check-in with room number and cipher door lock code sent via text prior to arrival. On busy noisy highway if outside but room very quiet overnight. Stairs for access to any of 3 floors. Clean and recently updated.
Stayed 1 night in May 2024
Response from Firelite Lodge on 23 May 2024
Hi Kathy, Thank you for your review. We're delighted you found our rooms clean, updated, and quiet overnight despite the busy highway. We understand the staircase-only access might not suit everyone and apologize for any inconvenience. We are committed to ensuring comfortable stays and hope to welcome you back, offering a serene and updated environment once again.

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent!!!
Stayed 1 night in May 2024
Response from Firelite Lodge on 20 May 2024
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We can't wait to welcome you back for another memorable stay. If there's anything specific you enjoyed or any way we can further enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

I-Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the virtual team welcome as when we arrived at the property. The room is spacious and with a fireplace for a quiet time.
Stayed 1 night in Mar 2024
Response from Firelite Lodge on 20 May 2024
Thank you for your glowing review! We're thrilled to hear that our virtual team provided a warm welcome upon your arrival, and that you enjoyed the spacious room with a fireplace for a cozy retreat. Your comfort and satisfaction are paramount to us, and we're delighted to have contributed to a memorable stay. We can't wait to welcome you back for another relaxing experience. If there's anything else we can do to enhance your next visit, please let us know.

10/10 Excellent

Yiwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a pleasant and comfortable stay. The room was furnished warmly with all due amenities. The hotel is only a few steps away from Lake Tahoe.
Stayed 1 night in May 2024
Response from Firelite Lodge on 15 May 2024
Hi Yiwei, Thank you for your positive feedback. We're delighted to hear you enjoyed your stay and appreciated the room's amenities and our prime location near Lake Tahoe. Your comfort is our priority. We look forward to welcoming you back soon.

8/10 Good

Chris, Methley

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for the unbelievably beautiful Lake Tahoe. Slight issues with contactless check-in as I had 2 messages about credit card not being accepted, the second one after I'd called them and processed payments over the phone the day before (in response to the first message). At the time we arrived, another couple were trying to contact Firelite as they hadn't received the necessary information to access their room. So something isn't right with their process and you may need to be prepared to have issues gaining access
Stayed 2 nights in May 2024
Response from Firelite Lodge on 14 May 2024
Hi Chris, Thank you for your feedback. We are delighted you enjoyed our prime location by Lake Tahoe. We apologize for the inconvenience experienced with our contactless check-in process. We appreciate your patience and are actively working to improve our system to avoid similar issues in the future. Rest assured, your input is invaluable in helping us enhance our services. We hope to welcome you back for an even smoother stay next time.

8/10 Good

Chun-Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small beach park across the road. Road can be noisy at times. Room is clean and well acquainted. It’s a contactless registration, and adherence to the text (sms), email instructions prior to arrival is required.
Stayed 1 night in May 2024
Response from Firelite Lodge on 13 May 2024
Hi Chun-Ling,We're delighted to hear that you enjoyed the convenience of our beach park location and found your room to be clean and well-equipped. We understand that road noise can be a concern and apologize for any inconvenience this may have caused. We appreciate your feedback regarding our contactless registration process and will continue to strive for clear communication. We hope to welcome you back soon for another enjoyable stay at our hotel.

10/10 Excellent

Trina L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in May 2024
Response from Firelite Lodge on 12 May 2024
Hi Trina,We are thrilled to hear that you enjoyed your room during your recent stay! Our team takes great pride in providing comfortable accommodations and exceptional service. We look forward to welcoming you back and ensuring that your next stay is even more memorable. Your feedback is invaluable to us, and we appreciate your kind words. Thank you for choosing to stay with us, and we can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms, convenient location
Stayed 3 nights in Apr 2024
Response from Firelite Lodge on 3 May 2024
Hi Lynne, Thank you for your positive feedback! We're thrilled to hear that you found our rooms well-appointed and enjoyed our convenient location. We strive to provide a comfortable and convenient experience for all our guests. We'd love to welcome you back for another exceptional stay. Don't forget to explore our other amenities and services during your next visit. We appreciate your support and look forward to hosting you again soon!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
Nice accommodations for a long weekend. Quiet. Strange fan on floor by fireplace. Location was nice for accessing different towns. 45 minutes to Reno.
Stayed 4 nights in Apr 2024
Response from Firelite Lodge on 1 May 2024
Hi Kelly, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your weekend stay with us and found the accommodations comfortable and the location convenient for exploring the nearby towns. Our team appreciates your feedback regarding the fan, and we will address this to ensure a seamless experience for future visits. We're glad you found the area peaceful and accessible. We hope to welcome you back for another relaxing getaway soon!

8/10 Good

Mei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fireplace for heating
Stayed 1 night in Apr 2024
Response from Firelite Lodge on 1 May 2024
Hi Mei, Thank you for sharing your feedback! We're glad to hear that you enjoyed the cozy ambiance of our fireplace during your stay. Our team strives to create a warm and comfortable atmosphere for our guests, and we're delighted that you appreciated this feature. We look forward to hosting you again and ensuring that you have another pleasant and comfortable experience with us. Thank you for choosing our hotel, and we hope to welcome you back soon!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location on the north Lake Tahoe shore. Close to many dining options and also hikes/trails along the lake. Comfortable accommodations at a great price!
Stayed 2 nights in Apr 2024
Response from Firelite Lodge on 25 Apr 2024
Dear Gregory,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our prime location and comfortable accommodations. We strive to offer value and convenience to all our guests. Whether it's exploring the beautiful trails or indulging in local dining, we're delighted that you found our hotel to be the perfect base for your Lake Tahoe adventures. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean quiet property across the street from a public boat ramp on the lake. Away from the bustle of casinos and major businesses, but close enough, and a coffee shop just down the block
Stayed 1 night in Apr 2024
Response from Firelite Lodge Management on 22 Apr 2024
Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed our tranquil lakeside location and the convenience of nearby amenities. We strive to provide a peaceful retreat while still being within reach of the area's attractions. We look forward to welcoming you back for another peaceful getaway by the lake.

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Unique mobile self check in and check out. The room was clean and it felt safe. The parking lot was a little small. And it's different that the lobby is closed and unstaffed.
Stayed 2 nights in Apr 2024
Response from Firelite Lodge Management on 12 Apr 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the unique convenience of our mobile self check-in and check-out, and that you found your room to be clean and secure. We appreciate your feedback regarding the parking situation and lobby arrangements and will certainly take this into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Janet

Stayed 7 nights in Jul 2023
Response from Firelite Lodge on 30 Apr 2024
Thanks for choosing to stay with us, Janet. We welcome any and all feedback to earn your 5 out of 5. Hope to see you back again in the future.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was nice and helpful
Stayed 2 nights in Mar 2024
Response from Firelite Lodge on 30 Mar 2024
Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our property clean and that our staff was nice and helpful. Providing exceptional customer service is at the heart of everything we do, and we are delighted that we were able to meet your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Leopold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Firelite Lodge Team on 17 Mar 2024
Thanks for choosing to stay with us, Leopold. We welcome any and all feedback to earn your 5 out of 5. Hope to see you back again in the future.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy check in and check out. Well kept rooms.
Stayed 2 nights in Mar 2024
Response from Anj on 15 Mar 2024
Hi Dylan, It's great to hear that you found the hotel conveniently located and the check-in and check-out process easy. The well-kept rooms must have added to a comfortable stay. If there's anything else you'd like to share about your experience, feel free to let us know!

6/10 Okay

Donald

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Firelite Lodge Team on 6 Mar 2024
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from Anj on 22 Mar 2024
Hi Emily,Thanks for choosing to stay with us. We welcome any and all feedback to earn those 5/5 rating. Hope to see you back again in the future.

6/10 Okay

greg

Travelled with family
Check in troubles. But nice stay.
Contact less check in is not great. Had to call and then argue with the call center guy that our door code didn’t work. Took an extra 5 mins or so to get worked out. Hotel overall is old but kept up and redone well. Room was comfy. Staff who were there were nice and helpful.
Stayed 1 night in Feb 2024
Response from Firelite Lodge on 27 Feb 2024
Hi Greg. Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you encountered during the contactless check-in process. Rest assured, we have addressed the issue with our system to ensure a smoother experience for our future guests.We are delighted to hear that you found your room comfortable and that our staff were accommodating during your stay. Your feedback is invaluable to us, and we appreciate your patience as we strive to enhance our guest experience.Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience that reflects the high standards we aim to achieve.

10/10 Excellent

Shashikant

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin, although no staff. Clean spacious rooms. Everything worked. Parking took time to find but it wasn’t a big hassle.
Response from Firelite Lodge Management on 22 Feb 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found the check-in process easy and that our clean, spacious rooms met your expectations. We apologize for any inconvenience caused by the parking situation and appreciate your understanding. We value your feedback and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Josefina

Liked: Cleanliness
Seamless check-in, very clean!
Stayed 1 night in Feb 2024
Response from Firelite Lodge Management on 22 Feb 2024
Dear Josefina,Thank you for sharing your experience with us! We are delighted to hear that you had a seamless check-in and found our hotel to be very clean. Providing a comfortable and hassle-free stay is our top priority, and we are thrilled that we hit the mark for you. We look forward to welcoming you back for another excellent stay.

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, many outlet which was very nice, housekeeping service refill the coffee & cups daily without requesting. It was just a nice comfortable room. The property looked pretty full (because many cars were parked at parking lot) but it was very quiet. Very close to Northstar. The lake is just across the street. I will definitely come back :)
Stayed 2 nights in Feb 2024
Response from Anj on 21 Feb 2024
Hi Sachiko,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that our clean and comfortable rooms, ample outlets, and attentive housekeeping service added to the overall quality of your visit. It's wonderful to know that you found the property to be quiet despite being at full capacity and that the proximity to Northstar and the nearby lake enhanced your stay.We appreciate your kind words and are delighted to learn that we have earned your loyalty. We look forward to welcoming you back on your next visit and hope to provide an equally memorable experience.

10/10 Excellent

Daphena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
This is a very comfortable place to stay for 3 day ski trip
Stayed 2 nights in Feb 2024
Response from Anj on 17 Feb 2024
Hi Daphena! Thanks for choosing to stay with us for your ski trip. We're thrilled to hear that you found your accommodations comfortable. We hope you had an amazing time on the slopes and had a wonderful overall experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Firelite is awesome.
Perfect as usual. Easy self-checkin, and easy check out. Room is spotless, gas fireplace is cozy and romantic. Great comfortable bed and linens.
Stayed 2 nights in Feb 2024
Response from Firelite Lodge on 15 Feb 2024
Dear Phil,Thank you for taking the time to share your recent experience. We’re thrilled to hear that you enjoyed your stay with us once again. Your feedback on our self-check-in process, cleanliness, and room amenities is greatly appreciated. We continuously strive to provide a comfortable and accommodating experience for all our guests. We look forward to welcoming you back for another memorable stay. If there's anything we can do to enhance your next visit, please don't hesitate to reach out.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value on the lake!!
Super impressed with the room, property, ease of check-in. Unexpected we’re the wine glasses and picnic supplies. Lovely fireplace, comfy beds, and hot tub nearby.
Stayed 1 night in Feb 2024
Response from Firelite Lodge Management on 14 Feb 2024
Dear Catherine,Thank you for taking the time to share your experience. We are delighted to hear that you found our accommodations and amenities to your satisfaction. It's wonderful to know that you enjoyed the thoughtful touches in your room.We appreciate your kind words and look forward to welcoming you back for another exceptional stay. Should you have any special requests for your next visit, please do not hesitate to reach out.

10/10 Excellent

Malina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively easy and contactless check in. Room was clean and had everything we need!
Stayed 2 nights in Jan 2024
Response from Firelite Lodge Management on 30 Jan 2024
Dear Malina,We are pleased to hear that you found our check-in process relatively easy and appreciated our contactless approach. It's fantastic to know that your room was clean and fully equipped to meet your needs. Your feedback is invaluable, and we are committed to maintaining the high standards that you have come to expect from us. We eagerly anticipate the opportunity to welcome you back for another exceptional stay.

10/10 Excellent

Alise, BATON ROUGE

Liked: Cleanliness, staff & service, property conditions & facilities
This was a WONDERFUL property! Perfect for any length of stay. We really enjoyed it, and we will be back!
Stayed 2 nights in Jan 2024
Response from Anj on 3 Feb 2024
Hi Alise,Thank you for your kind words! We're thrilled to hear that you had a wonderful stay with us and are delighted to know that you enjoyed our property. We can't wait to welcome you back for another amazing experience. Our team is here to ensure that every visit is as delightful as the last. Looking forward to hosting you again soon!

8/10 Good

Dominic, Saint-Bruno-de-Montarville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean but small and could not cook outside the use of a microwave
Stayed 5 nights in Jan 2024
Response from Firelite Lodge on 28 Jan 2024
Hi Dominic. We appreciate your feedback and are glad to hear that you found our property clean. We understand the importance of cooking facilities, and we apologize for any inconvenience this may have caused. We constantly strive to enhance our guests' experience and will take your comments into consideration. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.

10/10 Excellent

Joyce

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good price and good location. Room is older but clean and nice. There was a fireplace in our room which is so cute. We went to Tahoe to ski at Palisade and it’s conveniently located and there are restaurants near by. We enjoyed our stay.
Stayed 3 nights in Jan 2024
Response from Firelite Lodge on 28 Jan 2024
Hi Joyce. Thank you for sharing your experience with us! We're thrilled that you appreciated our convenient location, value for money, and the cozy fireplace in your room. Our team takes pride in maintaining a clean and inviting environment for our guests. It's fantastic to hear that you enjoyed your stay and the nearby amenities. We look forward to welcoming you back for another memorable visit!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay!
2nd time we have stayed here and it was an absolute pleasure. Room was spotless, bed was very comfortable, linens were high quality. They had the fireplace on and the room was warm to walk into after skiing. Service and check-in is contactless, everything done thru texting, and the get back to you within minutes. Checkin is effortless and they text you your door lock code. This will now be our go to hotel. We come skiing every 2-3 weeks. We love everything about Firelite Inn!!
Stayed 1 night in Jan 2024
Response from Anj on 25 Jan 2024
Dear Phil,Thank you for choosing Firelite Lodge for your recent stay and for taking the time to share your experience. We’re thrilled to hear that you had a fantastic stay with us, and that you found our contactless service and warm ambiance to your liking. We take pride in providing a comfortable and welcoming environment for our guests.We are grateful for your loyalty and look forward to welcoming you back on your future skiing trips. Please don’t hesitate to reach out if there is anything we can do to make your next stay even more enjoyable. Thank you for making Firelite Lodge your go-to hotel – we can't wait to welcome you back!

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room, fireplace. Nice view of lake across street
Stayed 1 night in Jan 2024
Response from Firelite Lodge Management on 19 Jan 2024
Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our room cozy, with a fireplace and a nice view of the lake. Your feedback is truly appreciated and we take pride in providing a comfortable experience for our guests. We hope to welcome you back in the future and provide you with another enjoyable stay. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know. Our team is committed to ensuring your satisfaction.

10/10 Excellent

zhuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Firelite Lodge Management on 19 Jan 2024
Thanks for choosing to stay with us, Zhuo. We welcome any feedback to earn your 5 out of 5. Hope to see you back again in the future.

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value super convenient and great location
Stayed 1 night in Jan 2024
Response from Braden on 19 Jan 2024
Thank you for choosing our hotel and for taking the time to share your feedback. We are thrilled to hear that you found our property to be of great value and conveniently located. We pride ourselves in offering a superior guest experience and it is always encouraging to receive such positive feedback.We look forward to welcoming you back in the near future and providing you with another exceptional stay.

10/10 Excellent

Anurag

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for clean and comfortable affordable stay in north lake tahoe, this is a very good option.
Stayed 2 nights in Jan 2024
Response from Anj on 16 Jan 2024
Hi Anurag,Thank you for choosing our hotel for your stay in North Lake Tahoe! We truly appreciate your positive feedback regarding our clean, comfortable, and affordable accommodations. We're delighted to have met your expectations. Should you plan on returning to the area, we would be honored to welcome you back and provide another memorable experience. Your satisfaction is our top priority, and we will continue to ensure the highest standard of service.

10/10 Excellent

Marzena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, great location, friendly staff If in area will stay again
Stayed 3 nights in Jan 2024
Response from Firelite Lodge on 15 Jan 2024
Hi Marzena! Thank you for your positive feedback! We are thrilled to hear that you found our property to be well-maintained, in a great location, and with friendly staff. We appreciate your support and would love to welcome you back whenever you are in the area. Your satisfaction is our top priority, and we look forward to exceeding your expectations again in the future.

10/10 Excellent

Daniel, Tarzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Truly contactless hotel. All communications via text, all property access digital. Responsiveness gets an A . Very accommodating to my arrival and departure times, bed requirements and any other requests. Great location, comfortable beds, good heat,simple but well appointedroom.. Highly recommended.
Stayed 1 night in Jan 2024
Response from Anj on 16 Jan 2024
Hi Daniel, Thank you for choosing our truly contactless hotel for your recent stay. We're delighted to hear that our digital communications and property access met your expectations. Our team values responsiveness and we're glad to have accommodated your arrival and departure times, bed preferences, and any other requests. We appreciate your kind words about our location, comfortable beds, efficient heating, and well-appointed rooms. We look forward to welcoming you back in the future for another exceptional stay.

8/10 Good

Liu

Liked: Cleanliness, staff & service
A good place to stay one night for Tahoe trip. Room is spacious, fireplace is efficient for heating. Just some facilities are old, for example the legs of the table were unstable. Automatic check in and out without any staff make it more affordable.
Stayed 1 night in Jan 2024
Response from Anj on 16 Jan 2024
Hi Liu, Thank you for choosing to stay with us during your Tahoe trip! We appreciate your feedback and are delighted to hear that you found our rooms spacious and efficient for heating with the fireplace. We apologize for any inconvenience caused by the unstable legs of the table, and rest assured that we have already addressed this issue. Our team is constantly working towards improving the overall experience for our guests. We are glad you enjoyed the convenient automatic check-in/out process, which allows us to offer more affordable rates. We look forward to welcoming you back in the future and exceeding your expectations. Thank you for sharing your valuable feedback with us!

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Anj on 16 Jan 2024
Thanks for choosing to stay with us, Petar. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

6/10 Okay

Mary Beth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OMG - Make the messages STOP!!!
2nd time I’ve stayed here, and when I booked this time, I forgot that. The rooms are nicely done and clean - for those I’d 100% stay again. Why I won’t?? The number of digital communications for just a 1 night stay was ridiculous. I’d say at least 20 but could have been more, via email & text and then they upped the ante to also include WhatsApp! I mean, you’re trying to enjoy yourself for a night/day at the lake, but are continuously harassed by auto-sent messages about checkin, parking, checkout, MULTIPLE times. Never again!!! I mentioned this privately to them last time but I swear, it’s more than before. Doesn’t matter to me if it’s contact-free and without a person present, it’s just too much.
Stayed 1 night in Dec 2023
Response from Anj on 16 Jan 2024
Hi Mary Beth,Thank you for choosing to stay with us again and for sharing your feedback. We appreciate your kind words regarding our nicely done and clean rooms. We apologize for the inconvenience caused by the excessive digital communications you received during your stay. We understand that this can be bothersome and we have taken immediate action to rectify the situation. Moving forward, we have streamlined our communication process to ensure that you receive only essential information relevant to your stay. We appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Thank you for bringing this to our attention.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute trip to Tahoe for some skiing. The room was nice, extremely clean and warm. Close to Northstar and also to restaurants and groceries. Reasonable rate, especially how short notice our booking was. The bad, the ceiling is thin. We had a bottom floor room and we could hear every step or movement of the people above us. The heat is a gas fireplace heat which left us stuffy, similar to old school baseboard heat. I would stay here again if needed.
Stayed 1 night in Jan 2024
Response from Anj on 16 Jan 2024
Hi Christopher,Thank you for choosing our hotel for your recent skiing trip in Tahoe. We appreciate your feedback and are glad to hear that you found our room to be nice, clean, and conveniently located. We apologize for the inconvenience caused by the noise from the room above and the issue with the gas fireplace heat. We want to assure you that we have taken your concerns seriously and are actively working on minimizing the noise disturbance for our future guests. We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and efficient
Contactless check in/out is very efficient. They are always available via text if we need any service. it’s very convenient. I think the building has good sound proofing because when I opened the door, it was quite loud from the street traffic but hardly heard it inside.
Stayed 8 nights in Dec 2023
Response from Anj on 16 Jan 2024
Hi Michael,Thank you for sharing your positive experience with our contactless check-in/out process and convenient text service. We appreciate your feedback and would be thrilled to welcome you back for another enjoyable stay. Our team is committed to ensuring your comfort and convenience. Thank you for choosing our hotel.

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Help me to move to the right location I can see the lake through sliding door. All supplies are plenty. The room is super clean. I will stay there again next time.
Stayed 4 nights in Dec 2023
Response from Anj on 16 Jan 2024
Hi Lai,Thank you for your kind review! We're thrilled to hear that you enjoyed our friendly staff and the beautiful views of the lake from your room. We take pride in providing ample supplies and maintaining a super clean environment for our guests. We look forward to welcoming you back on your next visit. Your satisfaction is our top priority, and we appreciate your support.

8/10 Good

Shoichi

Stayed 3 nights in Dec 2023
Response from Anj on 16 Jan 2024
Thanks for choosing to stay with us, Shoichi. We welcome any and all feedback to earn those 4 stars. Hope to see you back again in the future.

10/10 Excellent

david

Travelled with partner
Easy. It was so easy. Self check-in/out. I just loved it.
Stayed 1 night in Dec 2023
Response from Kim on 9 Dec 2023
Hi David. Thank you for your kind words and positive feedback! We're thrilled to hear that our self check-in/out process made your stay so enjoyable. We understand the importance of providing a seamless and hassle-free experience for our guests. We sincerely appreciate your support and would love to have you back for another memorable stay.

8/10 Good

Keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anj. on 5 Dec 2023
Hi Keren, Thanks for choosing to stay with us. We welcome any and all feedback to earn those 8 ratings. Hope to see you back again in the future.

10/10 Excellent

Diman

Stayed 2 nights in Nov 2023
Response from Anj on 16 Jan 2024
Thanks for choosing to stay with us, Diman. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

10/10 Excellent

Seung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed property with decent amainities. Price to the service and amenities is absolutely fantastic. I would recommand this lodge to my friends. You would not regret your reservarion.
Stayed 1 night in Nov 2023
Response from Anj on 25 Nov 2023
Hi Seung,Thank you for sharing your positive experience at our property! We're delighted to hear that you found the service and amenities to be fantastic and that you would highly recommend our lodge to your friends. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and I was in the cheap room. Bed was comfortable
Stayed 1 night in Nov 2023
Response from Kim on 14 Nov 2023
Hi Michael. Thank you for choosing our hotel and sharing your experience with us. We're delighted to hear that you found our cheap room to be nice and comfortable, especially the bed. We appreciate your feedback and are pleased to have met your expectations. Should you plan to visit again, we would love the opportunity to welcome you back and provide another enjoyable stay. Our team looks forward to serving you in the future.

8/10 Good

Doug

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim on 14 Nov 2023
Thanks for choosing to stay with us, Doug. We welcome any feedback to earn those 4 stars. Hope to see you back again in the future.