Accor Hotels in Kinglake West

"Excellent place to stay. Staff so helpful. Restaurant excellent and staff so friendly and food amazing. Loved watching the kangaroos to."

"Yes all good"

"I had to wait for my room to be ready for an hour, fridge was broken it barely got cold, front door loose, I paid for 2 people stay, bed was made bunk bed wasn't, night staff very rude, I was on the phone at 11PM making a call on the main area and the guy at reception ask me to go outside to make the call because people were "sleeping" like I was taking outside people rooms. The worst "hotel" (if you can call it that) I have ever stay in my life, also I paid $220 a night! Stayed 2 night,1 star would be appropriate."

"Great property. Nice rustic feel"

"shower was very very small and could not buy drinking water at the hotel - helpful member of staff gave a glass of water."

"Clean well presented and daily room tidy top ups was great"

"AC good"

"Booked a room that stated it had 2 Queen beds however it only had 2 double beds. I checked with the man in reception who was not very friendly and probably in the wrong job and was told that was the right room. Beds were 138cm wide so definitely just standard double beds. Our room was up some rickety old stairs that I wasn't sure were going to be there in the morning. The whole place is in desperate need of a makeover as everything is just old and rundown. If you stay here and want to relax and watch some TV make sure you bring some DVDs. The TV is just a cheap Kogan model and is not a smart TV so you can't watch any streaming services."

"Had no balcony that why i booked it and got a room without one"