Outdoor pool, pool umbrellas, pool loungers

Reviews of The Manor Hotel

4 out of 5
The Manor Hotel
KG 552 Street, Kigali, Kigali

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 76 reviews" "
Rating 8 - Good. 28 out of 76 reviews" "
Rating 6 - Okay. 20 out of 76 reviews" "
Rating 4 - Poor. 7 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Michel, Kalamazoo

Liked: Staff & service
Disliked: Amenities
The place has great potential. A few things can be improved to make it better. The breakfast is basic, there is less things to eat each day. The food at restaurants is overcharged based on what you can find at nearby and better restaurants. Room are comfortable but amenities in room is lacking.. eg: there was only 2 hangers. Sanitary equipment is very old and outdated in bathrooms etc. The few improvements can give the place a better reputation and attract more customers.
Stayed 8 nights in Dec 2023

6/10 Okay

Fergus

Travelled with partner
Liked: Cleanliness, staff & service
Noise and owner using hotel for other business, like swimming lessons for kids.
Stayed 5 nights in Mar 2022

8/10 Good

Eduardo

Stayed 6 nights in May 2021
Response from Barbrah on 8 Jun 2021
thank you so much for your feedback, we look forward to welcome you back at The Manor Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2021
Response from Barbra on 13 Apr 2021
Thank you so much for your feedback, we appreciate so much , until next time.

4/10 Poor

Mansoor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing non-stay
Was brought to the hotel and asked to pay for the transport which they did not say how much before the transport. Then they told us they are full and sent us to another hotel which I paid for that hotel and asked for them to make sure hotels.com does not charge me. Did not do that for me. Poor management and support.
Stayed 1 night in Nov 2020
Response from Barbrah on 19 Jan 2021
Dear Mansoor, thank you for your feedback how ever sir , this was not the case , expedia is to blame as this was communicated and per as the emails we had and we still made followups to check if expedia funded your money.

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great value for business stays.
Stayed 2 nights in Nov 2020
Response from Barbrah on 8 Dec 2020
thank you for your feedback , until next time.

8/10 Good

Joakim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff butt worn down
Staff is very friendly and helpful. The hotel itself could be in better condition. It’s clean and all but everything is quite worn down.
Stayed 2 nights in Dec 2019
Response from Barbie on 12 Feb 2020
Dear Joakim, thank you much for your feedback , this is so much of help to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony was so nice to have. The outdoor music was quite loud while I was in my room. The dining was so nice open to the outdoors. The service was more than perfect!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 11 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I think this property has recently changed ownership or management since we last stayed there in 2017. It’s poorly run, terrible Management. The pictures on this site are misleading are not what the place looks like. Their rooms were nasty, mold in the showers, poor drainage, unvaccumed rooms. It was just a terrible experience.
Stayed 2 nights in Aug 2019

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Great service friendly staff needs s makeover
The hotel needs to be updated however the staff were incredible. Restaurants good.new atmosphere
Stayed 12 nights in Aug 2019
Response from Barbrah on 19 Aug 2019
Dear Julie, thank you very much for your feedback.this will be raised directly to the Management.

8/10 Good

yogesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was comfortable
Stayed 3 nights in Mar 2019
Response from Alam on 27 Mar 2019
Thank you for the nice review we look forward to seeing you again soon and hopefully make your experience even better.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very friendly and well mannered staff. Keep up the good work !
Stayed 3 nights in Feb 2019
Response from BARBIE on 23 Feb 2019
Thank you very much for your feedback ,we will be glad to welcome you once again at The Manor Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good bones, good staff, bathroom updates suggested
This hotel is tucked away in a quiet residential area. It was ideal for adjusting to the time change. It does require taxis to head to any points of interest. The food was good, and the staff was very kind and helpful. Our room needed updating (particularly the bathroom) but was very spacious and we had a beautiful view of the Rwandan hills.
Stayed 2 nights in Nov 2018
Response from BARBIE on 19 Nov 2018
thank you very much for your feedback .

10/10 Excellent

Tricia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was great! beautiful view of the city. I would highly recommend this hotel.
Stayed 1 night in Nov 2018
Response from BARBIE on 12 Nov 2018
thank you very much for your feedback

6/10 Okay

Anneke, Mombasa

Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly staff. Rooms old fashioned. Nice city view from the balcony.
Stayed 2 nights in Sep 2018
Response from Barbra on 31 Oct 2018
thank you for your feedback

10/10 Excellent

Dr Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We were very satisfied about the service and the standard of the place
Stayed 8 nights in May 2018
Response from BARBIE on 4 Jun 2018
thank you very much Dr Alexis for your feedback, hope to see you next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Some amazing photoshop done on the photos... place is falling apart, from shower heads to doorknobs... few staying here so while the staff were friendly, they hover around and watch your every move, impossible to relax. Does not match the price, 40 bucks maximum, even in Kigali. I left early. Beware the reviews, take a glance and you’ll see some patterns that arise suspicions of how genuine they are.
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated and overpriced.
This hotel is so overrated. It's old and dumpy, although the beds were clean and comfortable and the staff were extremely friendly. In general though, the rooms are old and smell musty. There's no working elevator so you have to take mazes of stairs to the rooms. My first room had a leak in the ceiling which led to dripping all night. The shower was also spraying into the room. There are like 5-6 restaurants and bars in the place, but almost all empty except for 1-2 people. It may have been glorious back in the day, but now it's dated and overpriced.
Stayed 4 nights in Mar 2018

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax in Kigali
Trip was amazing to Kigali The Manor Hotel was a bonus the staff was so polite and kind at all times Staying at the manor hotel was wonderful very good food and service
Stayed 2 nights in Jan 2018
Response from barbra on 18 Jan 2018
thank you very much Abdul, your response wel appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with friendly staff and good facilities. Has a variety of pretty nice restaurants and a pleasant garden. The double bed in the suite was the biggest I have ever seen. Carpet in the hallways could need a revamp here and there, but over all this place is in pretty good shape.
Stayed 4 nights in Nov 2017
Response from BARBIE on 2 Dec 2017
THANK YOU VERY MUCH FOR YOUR REVIEW

10/10 Excellent

Christian , MDR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Not in Kigali Center but very convenient .Food is excellent by Rwandan standards

6/10 Okay

Vishal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
badget hotel with Indian restaurant
badly needs maintenance, shower was very poor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport
Service was great and the facility was clean. This was a nice place to stay for the price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sewage problem
There was a sewage problem and the whole hotel stank,when we said we wanted to more out the hotel refuse to give us a refund, they upgraded us to a better room, but the whole hotel stank.

4/10 Poor

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Richard, Tennessee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff
Staff were great. Hotel needs repair and maintenance, badly. Electrical service is iffy as is hot water and AC.

6/10 Okay

Irene

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Christopher, Atlanta, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On business for one week
My first impression from outside was "the neighbourhood". It is set in a residential area. There was some kind of small party going on at the drop-off point with a number of men gathered round, The staff member came over and greeted me, immediately shuffled off with my bags. The staff from that point until my departure were nothing but 4 star quality. They really tried to make everything perfect. My room was eclectic, but clean. The bed was comfortable even after a week. The only problem was at night, there was not any hot water.. In the morning, the hot water did finally appear after running for several minutes, not really sure how far the heater was from my room. I had the breakfast buffet each morning, it was nice. Always fresh fruit, breads, even supper left overs, and made to order omletes, enough variety for all tastes. I was able to have a few dinners there, I found them quite nice. Again you could see the effort put forth. The wi-fi was hit and miss, but anywhere in Africa has the same problem. Swimming pool is nice and inviting, well kept. The temps for me were too cold, but some of the northern guests enjoyed a dip. Overall, the location of where in the world the Manor is situated, this was not an unpleasant experience by far. I look forward to staying with them again, (make sure to have the African Chai Tea, it's lovely!)

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Needs maintenance
Property is tired - elevator never worked the 4 days we were there. Shower was just a trickle, bathroom lighting poor, no bench space in bathroom. Very loud disco music in lobby when we checked in. Could be a nice property but needs maintenance.

6/10 Okay

Ralph M, Pretoria

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Pearl in the Making
Once the construction is finished probably the place to stay. Friendly Reception with Nadia to be commended for her relentless efforts to make my stay a success. Three different restaurants from which you can order without moving to other venues is a first.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a business hotel.
The best things about this hotel are the quiet neighbourhood and the staff are excellent. The downside is related to the fact that there is almost always music coming from the poolside area and restaurants, including a bar and live band. The nicer rooms all face this area so I slept with earplugs the whole time. Also, I chose the hotel because there was a well equipped gym but it was under renovation, so I don't feel that I got what I paid for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely time.
My husband and I enjoyed our stay at the Manor. It is not often I get to visit Rwanda but I enjoy it throughly ever time I go. The breakfast omlette is delicious as well as the coffee. We also enjoyed the Chinese food at Silk very much, we also asked the chef to make some traditional Rwandan food and that too was super yum. The staff is sweet and caring, a real compliment to the culture. To write one complaint I wish that the hotel would of been closer to the heart of town (but just a 20min ride w traffic). But the peaceful environment and landscape made up for the distance. I suggest the Manor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean interior and exterior. Courteous staff.

8/10 Good

Anita, WAshington,DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome respite
Good hotel with comfy beds and a huge bath-tub. While breakfast, included in the room rate, is mediocre the 3 restaurants on the premises are excellent. The girls at the front desk were helpful and the staff in general was good. A little expensive. Only issue was the location - it is not close to downtown and it is expensive to get into town. Getting back is cheaper as you are not hostage to the hotel cab. Good wifi and limited channels.

8/10 Good

Jan, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, top restaurants
The friendly and helpful personel ws the best. The restaurants are also top quality. If critics needed, it normally took unusually long to have hot water in the shower. Shower room was also not lately renovated..

8/10 Good

Isabelle L., New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
This is a good hotel. I had read bad reviews and was a little bit afraid of what I was going to find. However, I was pleasantly surprised. The room was very clean and in good condition (except for a hole in the bed cover) and the staff was very nice. The food was not so good, though. The breakfast food was tasteless and cold. I would come back to this hotel if I ever came back to Kigali ...however, I would eat breakfast somewhere else!

6/10 Okay

Verified traveller

Liked: Staff & service
Great staff, the hotel itself was a disapointment. hot tub was not working. the room did not stay cold.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Huma, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
William and Selma at the front desk, Bernard at breakfast service among numerous others provided outstanding service with a great attitude! My company had an impromptu gathering with little notice and the hotel was most accommodating. The views are spectacular and the food is great!

8/10 Good

Mots, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The stay was very comfortable the staff very professional

10/10 Excellent

Abby, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
I would highly recommend this hotel. I was treated like a princess during my stay, staff was more than accommodating!

6/10 Okay

Harry, Jersey

Liked: Cleanliness
Disliked: Staff & service
Not bad, but not worth the price.
For a hotel that costs over $200USD per night, you would expect things to be perfect. The room was clean but the bed was firm to the point of feeling like a box spring. The AC did work so that was good. However, the inter-net did not work, my TV remote did not work nor did my scale in my room. There are also some build quality issues with the hotel as well as I took a shower and the door leaked resulting in water over a good part of the bathroom floor and 2 inches of standing water in the shower. At the other end of the shower in the highest part is where the drain was, completely dry. I must say that I was impressed with the hotel gym. One of the best I have seen anywhere. Overall, not a bad experience but certainly not what you pay for.

4/10 Poor

rohit, Dubai - United Arab Emirates

Disliked: Staff & service, room comfort
Not worth the money....
Bathroom door dosent close no place to keep the kettle tv didnt work remote was not in the room internet slow cant call outside from room. have to visit lobby for calling outside dreadfully slow service food fantastic so was the view thats the only two good things for this extremely expensive hotel...look for other options

6/10 Okay

Donald, Durban -0South Africa

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel Fine, service levels and competance of service staff very poor- need training.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Situated on a hill that overlooks Kigali (i.e. Kigali is 20 minutes away), The Manor is a newish small hotel with a pleasing poolside terrace and three restaurants. The Indian restaurant was phenomenal! The room is big, the beds comfortable and the bathroom has a shower and bathtub. Overall great stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not impressed
To be fair, the hotel has a beautiful view over Kigali and I didn't stay anywhere else in Kigali so I can't compare. The outdoor spaces by the pool and the Indian restaurant are very nice. The Indian restaurant food was also very good. The waiter took time to recommend a dish that I really liked. The staff (other than one desk attendant) went out of their way to say "Hello" and provide good service. It had a gym which was better than average. However - I had to walk through the Chinese restaurant to get to my room which looked directly into the alley where the staff takes their breaks. It smelled like I was sleeping in the Chinese restaurant kitchen. The bathroom had mold growing over the ceiling. When not smelling like a Chinese kitchen, the room smelled like the inside of an old shoe. The carpeting in the hallway squished (?!).

8/10 Good

Shaun, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and great service
I would recommend this hotel for visitors to Kigali. It is well priced, clean, neat and the service was very good all-round. Slightly tricky to find, but a good taxi-driver should know where it is. Great choice of restaurants from Italian to Indian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
Our daughter is in the Peace Corps in Rwanda and we spent three days at the Manor Hotel as a getaway for her and a chance to visit with her. The hotel exceeded our expectations. The staff was courteous and helpful. The meals at the hotel restaurants were delicious and servings were large. The room was large and clean with a personal remote for the air conditioner in our room. The bed was huge -- and extremely comfortable.