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Reviews of Gainsborough House Hotel

3 out of 5
Gainsborough House Hotel
Bewdley Hill, Kidderminster, England

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 230 reviews" "
Rating 8 - Good. 93 out of 230 reviews" "
Rating 6 - Okay. 42 out of 230 reviews" "
Rating 4 - Poor. 16 out of 230 reviews" "
Rating 2 - Terrible. 4 out of 230 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Stayed 1 night in Mar 2022
Response from Duty Manager on 16 Mar 2022
Thank you for your review we are happy you enjoyed your stay.

4/10 Poor

Johnn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a very good night's sleep
The reception staff was welcoming when we arrived . The main problem I had was the Aircon when in use was very noisy and when turned off kept making a water like noise the whole night until roughly 0730am. Also when the Aircon was off the room was very cold and the duvet was extremely thin !
Stayed 1 night in Feb 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Our stay was everything we wanted it to be, i e Clean room staff helpful and friendly
Stayed 3 nights in Jan 2022
Response from Duty Manager on 21 Jan 2022
Thank you for your kind words.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Duty Manager on 21 Jan 2022
Thank you for your review

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Duty Manager on 21 Jan 2022
Thank you for your review.

8/10 Good

Shah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The was standard size very nice and clean staff were also very good some reason restaurants were close not evening meals people can have,there is plenty of parking space people can park who staying in the hotel for free.
Stayed 1 night in Nov 2021
Response from Duty Manager on 21 Jan 2022
Thank you for your review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
We stayed at this hotel because we were going to the safari the next day, and it’s so close and easy lovely hotel
Stayed 1 night in Nov 2021

4/10 Poor

Lynda

Liked: Staff & service
Disliked: Property conditions & facilities
Week-end break
This was our wedding venue 33 years ago and we stayed this weekend to visit friends and family. The hotel looks tired and dreary and unfortunately no ambience. The rooms were clean but in need of some TLC. I used a Tesco voucher and I’m not sure I’d be happy with the £92 price tag if I was paying. No breakfast being served or evening meals as the hotel was too quiet to bring in chefs and waiting in staff. This we fully understood as we run our own pub and B and B, but it would have been good to know when booking from hotels.com. We were welcomed warmly and with just one person running the hotel a great job was done. We hope this venue can power through the difficult times and return to its former popularity and glory. We wish you all the best
Stayed 1 night in Nov 2021

2/10 Terrible

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor stay
Restaurant closed as hotel so quiet, dated hotel in need of complete renovation.
Stayed 2 nights in Nov 2021

4/10 Poor

Tim

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Saturday night stop
Arrived in room to find it smelly and smelling of smoke. I opened the window to vent and left it open and all was fine. However I later discovered why the room smelt. When we returned later the room stank again this was because we were above the smoking shelter which everyone used until 2,30 in the morning. Do not book a room at the front of the hotel and take earplugs if you do. The manager in the morning was sympathetic but I had paid the day before so he was blowing smoke you know where. Convenience great but beware if they have a function on
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
Staying 2 evenings you would think that they would clean the room and provide clean towels This was not the case. Also had to go up three flights of stairs as the keycard was not working 3 times on arrival.
Stayed 2 nights in Sep 2021

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff did what they could to help but numbers seemed to be thin - it looks as though the hotel has struggled with the recent downturn. The furniture and bathroom fittings were all all very good - but there was no restaurant and no atmosphere, and the staff did their best in the circumstances.
Stayed 1 night in Oct 2021

6/10 Okay

Oliver

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Property clean and I slept well, Staff following Covid guidence for the most part. However... The internet is dreadful- can't watch youtube, Netflix etc because its so slow- and first thing in the morning (6am) there was no hot water for a shower.
Stayed 2 nights in Sep 2021

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gainsborough Hotel
Nice Hotel. There was no Restaurant or food at the Hotel during our stay but we were provided with a list of good places to eat both Breakfast and Evening meals. The ones we tried were very good
Stayed 3 nights in Sep 2021

8/10 Good

Gareth

Stayed 1 night in Sep 2021

6/10 Okay

George

Liked: Cleanliness
Stayed 2 nights in Aug 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice weekend. The kitchen extraction was a little annoying and the windows in the restaurant annex needed a clean. Nice and friendly staff we would go back
Stayed 1 night in Aug 2021

4/10 Poor

Bruce

Travelled with partner
Liked: Staff & service
Room not really cleaned properly lack of control of noisemakers particularly children late at night Very poor breakfast
Stayed 2 nights in Aug 2021

6/10 Okay

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort
Only one pillow each had to ask housekeeper for more. Breakfast priced too high for buffet style.
Stayed 1 night in Aug 2021

10/10 Excellent

Ewan

Stayed 1 night in Aug 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Mostly good, but restaurant for evening meal closed, no advance warning.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were pleasant and efficient, rooms were pretty basic and missing the little touches that have been found in other hotel stays elsewhere across the UK but for a one night stay didn't affect things too much. In the family room the sofa bed was quite creaky and you could feel the springs & bars through the thin topper. Moved to the bed half way though the night squeezing in with the rest of the family which was much better. The biggest shame was the attitude of some guests on our floor who at 1am loudly returned to their rooms speaking loudly without any concern for sleeping guests. Guests leaving early the next morning also couldn't respect the rest of those around them allowing the room doors to slam shut just before 7am. Not the hotels fault but a umfortunate all the same.
Stayed 1 night in Jul 2021

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0*
The worst hotel stay I've ever had. No food, or room service. Drink service only.. £3.50 each time. No help, service or anything. The hairdryer didnt work, the iron didnt work. Over all hygiene was dire, the room smelled damp. Beetles and spiders in the bathroom. No replenishment for the 5ml of shower gel between two when it was used on day one. Room cleaning consisted of removing the bin, didnt make the bed, or make any effort to make it look appealing. Key card for the door continually broken so standing in the hallway for 10 mins each time we tried to get into the room. The doors slammed all night long. No comfort what so ever, wouldn't recommend anybody to stay there, even the beetles gave up in the end
Stayed 2 nights in Jul 2021

10/10 Excellent

miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Jun 2021

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy holiday
We were staying at Kidderminster for my sisiters Funeral.Not the best of weather,cold and wet.Heating could have been better.Water was only warm not warm enough for a shower.Hotel was nice but empty.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Accommodating clean rooms and good efficient service
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Shoptilyoudrop, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The restaurant was not open so no food. The room was very comfortable but unfortunately some guests didn’t know when to go to bed. It was a bit noisy. The hotel could only apologise.
Stayed 2 nights in Jul 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat you like family
We stayed here the night before the US restricted travel from Europe due to covid-19. We had an additional night booked but decided to head back to the US right away. The hotel manager was so easy to work with and helpful. We were refunded the second night and I would definitely stay here again.
Stayed 2 nights in Mar 2020

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
Lovely and clean and modern we ate at the restaurant great location for west midlands safari park
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Alan, Glasgow

Business traveller
I was charged for breakfast when it stated it was included
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Clean, spacious room. Good amenities but heater was very noisy and room cold without it. Good breakfast with friendly staff. Convenient location with parking.
Stayed 1 night in Nov 2019

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Duty Manager on 28 Nov 2019
Thank you for your review.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Duty Manager on 28 Nov 2019
Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Duty Manager on 28 Nov 2019
Thamk you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Duty Manager on 28 Nov 2019
Thank you for your review

8/10 Good

Sian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good food and service made our stay excellent weekend
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming staff, providing excellent customer service. Good sized room, which was clean and had a comfortable bed. I found it good value.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean rooms. Food was lovely.
Stayed 1 night in Sep 2019