3 outdoor pools, pool umbrellas, pool loungers

Reviews of The Marker Key West Harbor Resort

4 out of 5
The Marker Key West Harbor Resort
200 William Street, Key West, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1009 reviews" "
Rating 8 - Good. 231 out of 1009 reviews" "
Rating 6 - Okay. 99 out of 1009 reviews" "
Rating 4 - Poor. 49 out of 1009 reviews" "
Rating 2 - Terrible. 28 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

norman

Travelled with family, Travelled with pets, Travelled with partner
Wonderful staff, food and amenities. Location was right near harbor, restaurants and pools were first class. Pleasantly surprised at how perfect this resort was. The rooms are modern and well equipped, even has a fridge.
Stayed 1 night in May 2024
Response from Dayanna on 20 May 2024
Dear Norman, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay. The staff was exceptional and location was easy and convenient to get to and close walking distance to shopping and restaurants.
Stayed 2 nights in May 2024
Response from Dayanna on 20 May 2024
Dear Amy, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. Definitely want to go back.
Stayed 3 nights in May 2024
Response from Guadalupe on 16 May 2024
Dear Gary,The team and I are so appreciative that you took the time to share your kind rating of your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

8/10 Good

Maureen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, easy access to the marina and various restaurants near resort. Didn't like the fact we had to pay for parking even though we rented golf cart through the hotel. Over all we will go back
Stayed 6 nights in Apr 2024
Response from Guadalupe on 16 May 2024
Dear Maureen,Thank you very much for your kind review. I was so pleased that your stay with us was so enjoyable, and we thank you for your great feedback. Regarding parking, please feel free to contact us directly to follow up on this matter.We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.Warm regards

10/10 Excellent

JUDITH, Naples

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a nice hotel. The staff was pleasant, rooms were clean. Will definitely book here again!
Stayed 2 nights in May 2024
Response from Luis on 14 May 2024
Hi Judith. The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

8/10 Good

donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No pool towels in the private guest pool area, the only towels supplied were in the 2 pools that were open to the public.
Stayed 7 nights in Apr 2024
Response from Dayanna on 14 May 2024
Hi Donald, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Dayanna on 12 May 2024
Hi Eric, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Burt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 5 nights in May 2024
Response from Dayanna on 10 May 2024
Hi Burt, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Colleen M, Rock Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Comfortable. Would stay again
Stayed 2 nights in May 2024
Response from Dayanna on 6 May 2024
Hi Colleen, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Cynthia A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at The Marker. Both times we could not have asked for more. The rooms are perfect size with a great balcony to enjoy a beautiful view. The bartenders, especially Karolina are the BEST! Would highly recommend The Marker Key West Harbor Resort!
Stayed 4 nights in Apr 2024
Response from Dayanna on 7 May 2024
Hi Cynthia, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

randy, Magnolia Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location, amenities and staff very much! Property is very clean, convenient to downtown and eateries!
Stayed 4 nights in May 2024
Response from Dayanna on 6 May 2024
Hi Randy, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, not so great atmodphere because of college vacation
Stayed 2 nights in Mar 2024
Response from Luis on 4 May 2024
Hi Christina. Thank you for your feedback, we will be addressing your concerns!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like that there was no pool on property. And that the sister place was on the other end of town.
Stayed 1 night in Apr 2024
Response from Dayanna on 2 May 2024
Hi Wayne, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, amenities
Very nice place to stay, conveniently located
Stayed 4 nights in Apr 2024
Response from Dayanna on 28 Apr 2024
Hi Anne, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

8/10 Good

Clifford

Stayed 3 nights in Apr 2024
Response from Dayanna on 14 May 2024
Hi Clifford, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

8/10 Good

Jennifer Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect! Very clean, nice pool area. Loved our bartender!
Stayed 3 nights in Apr 2024
Response from Dayanna on 22 Apr 2024
Hi Jennifer, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and conveniently located to everything. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Dayanna on 21 Apr 2024
Hi Jennifer, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Dyane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Would prefer better pool entertainment.
Stayed 4 nights in Apr 2024
Response from Dayanna on 20 Apr 2024
Hi Dyane, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

8/10 Good

Debbie, Chehalis

Travelled with group
Liked: Amenities
I liked the proximity to shopping and eating. I did not like the cleanliness of the room. There were stains on the carpet and curtains, there were hairs in the shower, when our bed each day, the sheets were not pulled up and garbage was left on the balcony, our coffee maker did not work, our room was very noisy; every sound from above us would wake us up all night long.
Stayed 4 nights in Apr 2024
Response from Dayanna on 19 Apr 2024
Hi Debbie, Thank you for your recent stay with us here at the Marker Harbor Resort. I would like to take this opportunity to thank you for choosing our hotel during your stay in Key West and for taking the time to provide us with your valued feedback. We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. We are continually looking to improve our guest experience and take our guests feedback very seriously and your feedback will be shared with the appropriate departments. We will go ahead and waived the resort fee for the whole stay. That will be reflected on your final folio

2/10 Terrible

Gilberto

Stayed 4 nights in Apr 2024
Response from Guadalupe on 10 May 2024
Dear Gilberto,Thank you for taking the time to share your rating with us regarding your recent stay. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay. I would appreciate an opportunity to speak with you further regarding your experience as you did not provide any information regarding feedback. Please feel free to reach out to the Hotel directly. I look forward to hearing from you.My best,

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Pool has live entertainment daily.
Stayed 5 nights in Apr 2024
Response from Dayanna on 18 Apr 2024
Hi Matthew, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

8/10 Good

John

Travelled with family
Liked: Amenities, property conditions & facilities
We arrived at he hotel early 2pm I ish and was told go for a walk and your room will be ready by 3pm . We went back just after 3pm and was told our room was having a’final inspection’. At 4.15pm we. Finally got to our room . There was no offer of help with our luggage . The food ( breakfast) was very average in both quality of the food and service . I couldn’t recommend it .
Stayed 3 nights in Apr 2024
Response from Dayanna on 18 Apr 2024
Hi John, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Lori Jean, Davison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marker is a great place to stay. The rooms are a great size with nice bathrooms, equipped with a shower and tub. The location of the Marker is great for walking uptown to all of the shopping and restaurants. I would stay here again!
Stayed 7 nights in Apr 2024
Response from Dayanna on 15 Apr 2024
Hi Lori, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Brian S

Stayed 2 nights in Apr 2024
Response from Dayanna on 6 May 2024
Hi Brian, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Staci

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the waterfront and about 2-3 blocks from Duval. It was also walking distance to the southernmost point. The rooms were very clean and modern and the 3 pools were great! We liked the adults only pool which seemed to be a hidden treasure. Quiet and away from the party atmosphere at the other two pools, though those were fun, too!
Stayed 3 nights in Apr 2024
Response from Dayanna on 12 Apr 2024
Hi Staci, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marker is located right on the Key West Harbor, a great location within easy walking distance of many restaurants, bars and of course Duval Street. All of the staff were very friendly and accommodated all of our requests quickly which we were able to submit by text message. The pool and bar are nice, with a lively atmosphere. If you want something more quiet, there is the Serenity pool and garden area for adults only. Our room was located on the second floor with a tremendous view of the harbor. At night we could sit on our spacious balcony and listen to the live music at the bar/restaurant next to the property. If you want privacy, shutting the screen door eliminated all of the noise. This was our third visit to Key West, and I would highly recommend The Marker for your stay.
Stayed 3 nights in Apr 2024
Response from Dayanna on 12 Apr 2024
Hi Jeffrey, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

8/10 Good

Michael, Philadelphia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Only complaints were: the pool was undersized and very crowded and the walls inside the hotel were thin.
Stayed 4 nights in Apr 2024
Response from Dayanna on 12 Apr 2024
Hi Michael, Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Elinor

Travelled with family
Liked: Cleanliness, amenities
Good location in central Key West. Went with our family with two kids as the reviews stated the hotel was good for families. The room was fine. I’d suggest the hotel isn’t great for families- there are three pools- the serenity pool is adults only, although it’s not signed as that. The other two pools are around a bar and full of people and music in the days- not really a child friendly environment.
Stayed 2 nights in Apr 2024
Response from Dayanna on 12 Apr 2024
Hi Elinor, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dayanna on 9 Apr 2024
Hi Mark, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in key west and I’m so glad we chose this hotel to stay at. It was the perfect location, walkable to Duval, and safe. The hotel itself had a friendly and quaint vibe. Only one restaurant/bar on site, but there were so many other options nearby. Will return again.
Stayed 3 nights in Mar 2024
Response from Dayanna on 6 Apr 2024
Hi Jennifer , The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

8/10 Good

MAURY

Travelled with family
Liked: Cleanliness
Location is great
Stayed 3 nights in Apr 2024
Response from Dayanna on 5 Apr 2024
Hi Maury, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything.
Stayed 4 nights in Mar 2024
Response from Dayanna on 5 Apr 2024
Hi Ronald , The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

6/10 Okay

Mat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My Wedding band was stolen from our locked room.
Stayed 5 nights in Mar 2024
Response from Dayanna on 15 Apr 2024
Hi Matt, Thank you for your feedback. We will be addressing your concerns. Please contact directly the police department.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Would definitely stay here again. 😎
Stayed 3 nights in Apr 2024
Response from Dayanna on 5 Apr 2024
Hi Pamela, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Dawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Shout out to Viktoria and Sabrina, concierges. They were available and incredibly helpful our entire stay. Property is located in a great spot. We were able to visit most of our sightseeing attractions by walking. So glad we chose this resort I would highly recommend.
Stayed 1 night in Mar 2024
Response from Dayanna on 2 Apr 2024
Hi Dawn, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice looking and great location, but cheaply built (walls are paper thin, hear neighbors every night and anyone talking in the hallway), view was terrible and beds were worse- think they’re still the original ones from when it was built and were cheap then. I’ve never had back problems in a hotel but my wife and I both had horribly sore backs the entire time we were there.
Stayed 5 nights in Mar 2024
Response from Dayanna on 2 Apr 2024
Hi David, Thank you for taking the time to share your feedback with us regarding your recent stay. We strive to provide all our guests with an unforgettable experience and I apologize that we seemed to have failed that objective during your stay, We will be addressing your concerns.

8/10 Good

shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had to reboot the tv system myself. Took 30-40 min The hotel is going through transition to Hilton so you could tell there was some challenges. The front staff was amazing and helpful. They were excellent
Stayed 2 nights in Mar 2024
Response from Dayanna on 1 Apr 2024
Hi Shaun, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sabrina the concierge was excellent - very friendly and very helpful
Stayed 1 night in Mar 2024
Response from Dayanna on 1 Apr 2024
Hi Patricia, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Dayanna on 1 Apr 2024
Hi Mark, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Timothy Kurt, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kevin on 29 Mar 2024
Hi Timothy, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and very well done in quality and cleanliness.
Stayed 1 night in Mar 2024
Response from Dayanna on 28 Mar 2024
Hi Cinthia, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Lisa

Stayed 5 nights in Mar 2024
Response from Dayanna on 18 Apr 2024
Hi Lisa, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

4/10 Poor

George

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Reception was not very warm, they did not welcome us with joy, for the cost of this hotel I would accept some joy to welcome there clients
Stayed 1 night in Mar 2024
Response from Dayanna on 28 Mar 2024
Hi George, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing atmosphere. Walkable to most locations on the island. Well kept, clean, quiet, great pool areas.(3)
Stayed 5 nights in Mar 2024
Response from Dayanna on 28 Mar 2024
Hi Steve, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Evan

Stayed 8 nights in Mar 2024
Response from Dayanna on 15 Apr 2024
Hi Evan , The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay and we will be back. Super convenient to area restaurants and walkable to Duval st. Great friendly staff and the bartenders Jason and Karolina are key assets.
Stayed 3 nights in Mar 2024
Response from Dayanna on 24 Mar 2024
Hi Michael, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

4/10 Poor

Hether

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in a one bedroom suite which location wise was fantastic as it had direct access street to Caroline Street and all of the festivities Key West has to offer. However, the condition of the room was far less than one would expect for $3,000 a night. There were tiles missing from the floor, hooks falling off the wall, tv remotes did not work & the ice maker did not function properly - when asked for repair were told “oh, it does that just turn it off and back on again”. From a cleanliness standpoint the room could only be described as dingy. The staff on the property was essentially non-existent during our stay - example: our unit opened onto the serenity pool and during our 4 day stay we saw staff there only once servicing guests with towels and such. As a hotel developer and frequent traveler all I can say is that I was vastly disappointed in the property, its operation and standards.
Stayed 6 nights in Mar 2024
Response from Dayanna on 24 Mar 2024
Hi Heather, Thank you for your recent stay with us here at the Marker Harbor Resort. I would like to take this opportunity to thank you for choosing our hotel during your stay in Key West and for taking the time to provide us with your valued feedback. We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. We are continually looking to improve our guest experience and take our guests feedback very seriously and your feedback will be shared with the appropriate departments.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was great
Stayed 4 nights in Mar 2024
Response from Dayanna on 23 Mar 2024
Hi Angela, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Jackie on 22 Mar 2024
Hi Brian, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.

6/10 Okay

Christian, Redwood Meadows

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel.. clean, well taken care of. Beautiful pool and courtyard area Had texts from staff asking to let them know if we need anything, they will help out. But, asked for extra towels , and bed sheets.. they would not change them for us. Just gave us a set to put on ourselves. Asked for extra coffees and cream and sugar.. was told no. Pinching Pennies where they are, is leaving a bad taste with us, for possibly booking next time. Too bad really.
Stayed 2 nights in Mar 2024
Response from Dayanna on 22 Mar 2024
Hi Christian, Thank you for your recent stay with us here at the Marker Harbor Resort. I would like to take this opportunity to thank you for choosing our hotel during your stay in Key West and for taking the time to provide us with your valued feedback. We strive to provide all our guests with an unforgettable experience, and I apologize that we seemed to have failed that objective during your stay this time. We are continually looking to improve our guest experience and take our guests feedback very seriously and your feedback will be shared with the appropriate departments.