10/10 Excellent
Yvonne
Travelled with group
12 Jun 2023
Liked: Cleanliness, staff & service, property conditions & facilities
We were treated as honored guests at this beautiful hotel. Situated less then 10 minutes walk from the centre of Kars, Katerina Sarayi is bordered on one side by a lovely garden next to the rushing Kars Stream, and a steep, rocky rise to Kars Castle at the back. This is fairy tale accommodation, with beautiful rooms, excellent breakfast and royal attentivenes /courtesy from management and staff. Drinks - hot and cold - were always available in the garden and the lobby is warm and cosy, despite the formal antique decor. The resident cat adds extra atmosphere.
The only negative aspect was communication before arrival. I tried messages through Wotif and the 2 email addresses on the hotel website, which bounced, so I could not confirm the booking, payment details or make transport reservations. There is not much English spoken, so it was also too difficult by phone.
It all worked out however, and we had a wonderful stay - thank you!
Yvonne
Stayed 2 nights in May 2023