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"Staff"

"チェックインはスムーズでした。お部屋もきれいでした。大浴場があるので、寒い時期にはとてもありがたかったです。朝食はひと通りの新潟のものがいただけるのでお得な気持ちになりました。チェックアウト後は、荷物を預けるのも駅から近いので、便利でした。"

"Spacious clean and comfortable room with free breakfast."

"I overslept on the day of check out and passed check out time about 10 min. Meantime received 3 phone calls from the front to reminded me. As I approached the front desk and apologized, the front desk clerk appeared to be unhappy with me with very little words. I was waiting for my sister to pick me up and the same clerk welcomed the other guest with totally different attitude. Understanding that I was late for checking out but I believe that the professional approach must be maintained in the hospitality industry regardless of the situation. This hotel’s check out time is 10am whereas other hotels I’ve stayed are 11am. If I didn’t feel this way, the review would have been 5 stars. "

"Excellent front desk staff. 2 of the 3 people who I met while I was there spoke English. All were very pleasant."