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"Friendly and helpful staff — they waited for us at the pier with a warm greeting and help us with our luggage during check-in. The location is great, with a beautiful private beach. We arrived around 11 a.m., and the room was not ready yet, but they process the early check-in for us and invited us to relax by the pool until the room was ready."

"My stay was great here and I wanted to write a review because Phally really went out of the way to help take me to a secluded spot at night in order for me to swim with the glowing plankton, providing me with a snorkeling mask as well and waited until I was done to walk me back. The dome I stayed in was very clean and cute and breakfast was delicious as well. The shuttle to and from the ferry was also quick and efficient. Highly recommend for anyone who comes to Koh Rong Samloem."

"Nice place nice people"

"Beautiful property with great staff "

"The property was on a beautiful beach , with amazing views of the ocean and islands ."

"Great location right in front of the ocean. Amazing rooms!!! Súper confortable bed!!! The only issue was that Expedia mentioned that there was an airport shuttle and that’s why I stayed here. However, the hotel does not offer that service."

"I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant. Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional. On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay. On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past. Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare. As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes. I hope this message can be passed along to him, e truly he made a lasting impression on me."

"Good comfort "

"Great "