Kantunilkín Holidays from NZ$1,126

La limpieza en el cuarto fue buena pero la tina de baño muy alta y anticuada en general el hotel me pareció anticuado,la alberca no lucia nada espectacular y el mar es algo difícil para llegar hacia la orilla en caso de una persona incapacitada.

The hotel needs a-lot of repairs the pool borders the hotel sealing from out side everything looks old the bath room tube and the sink was plug needs alot of improvement the staff was very nice and helpful

This was my third time staying at this hotel, and I noticed quite a few changes compared to my previous visits. First, I stayed on the Pyramid side, and the room was very poorly maintained. The paint was peeling off the walls, there were holes in several places, and I even found hair on the bed covers. I was very disappointed, especially since I had always had a better experience during my previous stays. The food was okay overall, but unfortunately, I got food poisoning during my trip. I'm not sure what caused it, but it definitely affected my experience. The staff at the pool bars seemed overwhelmed and uninterested in serving guests. The lobby also had an unpleasant smell, which was surprising and unappealing. Another big disappointment was that the casino had been removed. That was one of the main reasons we chose to return to this hotel. In addition, the restaurants that required reservations were always fully booked. Considering the hotel didn't seem very busy, I suspect they were understaffed. Several employees even mentioned that the hotel was not doing very well and that they were short-staffed, which may explain why so many of the staff seemed stressed and overwhelmed. Overall, this stay was very disappointing compared to my previous visits. I hope the hotel can improve its maintenance, staffing, and overall guest experience because it used to be a place I really enjoyed visiting.

We originally stayed at the Sunrise section of Moon Palace Cancun and were very disappointed. The rooms were outdated and not as clean as expected for a resort advertised as five stars. The in-room jacuzzi was in an awkward spot and had visible mold around the water spout, making it unusable. We also found black mold in the bathroom and pink mold/staining in the shower, which raised serious concerns about cleanliness. We asked to switched to Nizuc which was slightly more updated and quieter. Just keep in mind there’s no elevator. Communication among the staff was another major issue. We received conflicting information throughout our stay, and several employees even acknowledged there were communication problems between departments. When we raised our concerns, we were sent to Public Relations and asked to sign a form before they would offer a resolution. We declined because we preferred to honestly share our experience rather than accept credits in exchange for not leaving a review. Be prepared for the vacation ownership presentation. They entice you with breakfast and resort credits, you’ll meet with multiple sales representatives. While the presentation was professional, our experience confirmed that purchasing a membership was not something we would consider. Overall, the rooms were outdated and dirty, the food was mid, and the service and communication fell well below our expectations. Unfortunately, we would not return or recommend Moon Palace Cancun.

Fun place to be! Love how open the atmosphere is but also everyone is respectful . Bash parties are great and all the pool activities make the crowd fun!