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Rating 10 - Excellent. 1327 out of 1790 reviews" "
Beautiful place, wonderful area to take a morning or evening stroll, just felt safe. Great morning breakfast. Several great restaurants nearby, and short drive to nearby attractions.
Bonnie
Stayed 3 nights in May 2024
Response from Front Desk on 25 May 2024
Thank you, Bonnie for the positive review we are glad that you were able to enjoy your stay with us!
When i checked into my room the air conditioner was making this constant buzzing noise so i went to the front desk and asked if it ever shut off. Without hesitation the maintenance man jump in and checked it out. He ended up changing out the old one for a new one. Excellent way to start my stay. Thank you. Everyone was very nice.
Leslie
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Leslie - Thank you for sharing this experience. We will pass your comments onto our team member.
Place, food, location and the staff are top shelf!! I would highly recommend this property to anyone that wants to experience a good get away
Danny
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Danny - We appreciate your feedback. Thank you.
6/10 Okay
Jacqueline
13 May 2024
Liked: Staff & service, amenities
Beautiful scenery and a nice little park within walking distance. Nice bar inside, ordered a pizza that was $15.00. Turned out it was a frozen pizza, and it was not that great. Nice pool. Terrible coffee.
Jacqueline
Stayed 3 nights in May 2024
Response from GM on 14 May 2024
Jacqueline - Thank you for the feedback. We partner with Hy-Vee for handmade pizza delivered weekly. Please accept our apology that you did not enjoy this or the coffee. We hope you will return and try out another item on our menu and one of the other Ronnoco coffee blends.
We are glad that you were able to enjoy your stay here with us, Greg!
4/10 Poor
John and Charlotte
Travelled with partner
8 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was bad . My back hurt no matter which way I turned. Called the desk ask for a better room but none available, so we had to check out at 10:00 pm in a storm and move to a different motel. All our money was returned but took a. Week to get it back. The desk was very apologetic.
John and Charlotte
Stayed 6 nights in Apr 2024
Response from GM on 8 May 2024
Mr. and Mrs. Skidmore - Please accept our apologies for the problem with your mattress. We are reviewing it today for condition. Later this year our entire hotel will be having mattresses replaced, but in the meantime we will see about switching this one out.
shower soap was empty, shower wasn't clean, stool had a loose seat, stool took too long to quit running when flushed, a bulb was out for one of the reading lights, sink did not drain well, hallways needed vacuuming and has stains near the elevator, coffee and breakfast wasn't ready till 7:00, gravy was cold
Jerry
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Jerry - Our team is addressing these issues today. Thank you for reporting these concerns, and we apologize there were issues during your stay.
Enjoyed the outdoor-indoor pool and the hot tub. The hit tub has no thermometer. Room was very clean and felt very spacious as did the bathroom.There is a dog walking area and the lake and waterfall behind the hotel was picturesque. Asked if there was availability to check in early and the person in the phone said my room was ready. Upon arrival my room was not ready and the front desk worker didn't know anything about my early arrival and told me I was talking to a call center. My room was ready soon after I arrived. I would definitely stay here again.
yusMark
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Mark - Thank you for feedback. Our team will check the hot tub and look for ways to communicate better with our call center. We look forward to having you as a guest again soon.
The room was excellent. The view from the patio to the pond was great. There was a walkable teail system in front of the patio that led around the pond and Bass Pro. Very relaxing.
Absolutely amazing! We are originally from the area and moved away but came up for a surprise bday party. My son loved the pool. The staff phenomenal. Sunday morning about 5am my son got sick in bed and they gave me a set of sheets i asked for but it went farther down so we decided to check out afterwards because he wasnt feeling well. I told the Absolutely lovely lady at the front desk what happened and she was very understanding and super sweet even offered my son a sprite. When i say its an amazing hotel with amazing staff i mean it!
Leah
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Leah - Thank you for sharing your story. We will pass your review on to our team members.
Rebecca from the kitchen area welcomed us every time we stay at the hotel making feel very happy and welcome. We were very annoyed by the prople sleeping above us, they were making so much noise. They were running last night and this morning brfore 8am.
Rosario Adriana
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Rosario - Thank you for recognizing Rebecca, and our apologies for the individuals around your room.
10/10 Excellent
Leonda
28 Apr 2024
Leonda
Stayed 1 night in Apr 2024
Response from Front Desk on 18 May 2024
Thank you, Leonda for the positive review!
2/10 Terrible
Shawn
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
This isn’t the feel of the Stoney Creek we stayed at years ago. Same hotel m, same place but the smell in the lobby smell of dust. Unpleasant. I checked in and got to my room only to have maintenance in there. I had to walk all the way back so to the lobby to switch rooms. This place is getting old and falling apart. It’s definitely not worth the rate they charge! There’s are so many hotels around this area. Choose something else for a cheaper price, u will get the same kind of hotel. An overcrowded, smelly, old hotel!
Shawn
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Mr. Sherwood - Please accept our apologies for the issue with your initial guestroom. Our maintenance team was doing preventative maintenance in that room and there was a miscommunication. I hope that the complimentary drinks provided by our desk agent helped with this inconvenience. We will review and address any issues with dust in the main lobby. Thank you for giving us your feedback.
Nice stay, nice place. Decor is dim and darker colors, room lighting a little dim, but that doesn’t take away from the fact that it’s a nice quiet place.
Special shout out to the morning dining staff. Rebecca and Sheryl were the most kind and friendly ladies I ever met in hotel services. Always checking on guests and making sure they were ok.
David
Stayed 3 nights in Apr 2024
Response from GM on 26 Apr 2024
Thank you for recognizing Rebecca and Shelley. I will let them know they helped to make your stay special. We appreciate your business.
6/10 Okay
Bridget
25 Apr 2024
Bridget
Stayed 2 nights in Apr 2024
Response from GM on 16 May 2024
Bridget - If there is something we can address for you, please give us a call.
The rooms and facilities appeared clean and well maintained. The beds weren’t very comfortable. There was low water pressure in the shower and parking at the hotel was limited.
Brittany
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback! We apologize we fell short of your expectations. Thank you for bringing this to our attention.