We are so glad you had an exceptional experience, Karen! We look forward to welcoming you back to enjoy our new and improved pool and spa facilities once renovations are complete!

We are glad you had a great stay, Jennifer! We hope to see you again soon!

Dear Danielle,Thank you for sharing your thoughts on your recent stay with us. We are very glad to hear that our friendly staff and convenient location contributed to a memorable experience for you, but it is disheartening to learn about other aspects of your experience that fell short of your expectations. We have shared your feedback about the condition of our property with our Engineering team to address the issues you noted. In addition, we would like you to know that updates are in the works. We will be starting renovations on our lobby, hallways, and other public areas in the coming months, and hope to welcome you again to enjoy these improvements.Once again, we want to thank you for taking the time to provide your feedback. We hope for another opportunity to impress you the next time your travels bring you to the Kansas City area.

We are so glad you enjoyed your stay with us! We look forward to your next visit!

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Independence - Kansas City.We certainly apologize for the inconvenience you faced with the closure of our pool and spa as we work toward a full renovation. We have been working hard with Choice and our third party partners to ensure this information is clearly relayed both prior to and at the time of booking. We will continue to do so, and we hope that you will return to enjoy these amenities once necessary repairs are complete. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

Thank you for your feedback! We are so glad that you enjoyed your stay and that you had a great experience with our wonderful staff! We look forward to sharing your kind remarks with Sammie and the rest of our team!See you next time!

Thank you for sharing a review, Tommy. We value your business and hope to see you again soon.

Thank you for sharing your feedback! We are so glad you had a great stay and a great experience with our phenomenal staff. Your compliments are appreciated and we look forward to seeing you again on your future travels!

Thank you for taking some time to share your thoughts with us as well as other travelers. We are so glad that you had a wonderful experience with us and that you enjoyed our clean facilities. We have noted the issue you've raised regarding the bathroom door in your guestroom and have passed this along to our Maintenance Department to ensure it is addressed promptly. We thank you for bringing this to our attention.We look forward to hosting you again during your next trip to the Kansas City area.

Thank you for taking the time to share a review, Cameron. It was a pleasure to host you and we are so glad you had a wonderful stay! See you next time!

Thank you for your kind words, Cordelia! We are delighted to know that you enjoyed your stay. See you soon!

It is a pleasure to know that you enjoyed a wonderful stay at our quiet location! We hope to see you again soon!

Hello Cynthia,Thanks for leaving your feedback. We are so sorry you encountered an issue with a neighboring room being loud and potentially smoking. Though we have a strict non-smoking policy, there are, rarely, guests who choose to smoke anyway and we certainly understand how frustrating this can be for those who want to Breathe Easy with Comfort Suites. We are very happy to hear that our friendly staff was able to change your room in order to provide more comfortable accommodations for you.We are glad you enjoyed your stay despite the inconveniences you faced and hope to see you again in the near future.

Thank you for staying with us! We are glad you had an excellent stay!

Thanks for the stellar review, Sarah! We are thrilled that you had a wonderful stay and look forward to seeing you again soon!

Thanks so much for your kind words, Stacy! We are so happy to learn that you enjoyed our clean rooms and friendly faces. We do apologize for the noise you experienced; next time, we welcome you to request a room at the back of the building, a little further away from the interstate. :) We look forward to seeing you again during your future travels!

We are so glad to hear you enjoyed your stay, Louise! See you next time!

Nikki, thanks for sharing your feedback with us! We are very happy to hear that you enjoyed your stay. We will certainly share your concerns about the condition of your bedding and the issue you noted with the toilet in your room with the appropriate team members to ensure these concerns are addressed immediately.Thanks again for staying with us. We look forward to seeing you again soon!

So glad you had a great stay, Regina! We look forward to seeing you again soon!

Karly,Thank you for sharing your feedback with us. We are certainly disheartened to learn that your stay failed to meet your expectations. We have passed your feedback about the cleanliness of your guestroom to our Executive Housekeeper to investigate and rectify immediately. In addition, we have verified that our pool and hot tub are still listed as temporarily closed for renovation on Expedia, Hotels.com, and all of the other booking channels our guests use. We apologize for the inconvenience and hope that you will come back to enjoy these amenities once our renovations are complete.Again, thank you for sharing your feedback. We hope you will afford us the chance to properly host you in the future.

David,Thank you for staying with us and for taking the time to leave us a review. We are very sorry to hear that you were disappointed with your stay. We will certainly have Maintenance look into the potential water damage in your room. Our housekeeping staff work very hard to ensure all rooms and public spaces are cleaned to the highest standards, so we will pass your comments regarding the cleanliness of your room to our Executive Housekeeper to find out what may have happened. As far as our pet fee, which covers stays of up to 4 nights, it is visible on Expedia's webpage prior to and at the time of booking, and we will work closely with our partners to ensure that continues to be the case.Thank you again for staying with us and providing your valuable feedback. We hope for the opportunity to properly host you in the future.

Thank you for your rating! We are very glad you had a good stay!

Wow, 10/10! Thank you so much for sharing such positive feedback about your recent stay, Max. We are thrilled to learn that our convenient location, delicious breakfast, and comfortable beds all helped you have a fabulous stay! We look forward to hosting you for the next game!

Thank you so much for sharing your thoughts on your recent stay, Mark! We are glad to hear that you enjoyed your stay overall and that our convenient location and friendly staff impressed you. We do apologize for failing to meet your expectations regarding the condition of our hotel, but we are pleased to share that the rest of our renovation, which is scheduled to be completed in the coming months, will include all public spaces, corridors, and amenities like the pool area. We hope you will come back and see us and be able to enjoy these improvements for another game.Go Chiefs!

We are very glad to learn you had an excellent stay, Zach! We pride ourselves on providing exceptional hospitality at an affordable price. We look forward to hosting you again in the future!

We are glad you had a fantastic stay, Jansen! We look forward to hosting you again in the future.Safe Travels!

Thank you for the excellent review, Sheri! We are thrilled to learn that you had a great stay!See you soon!

Thank you for staying with us and for the excellent review, Deborah! We are so glad that you enjoyed your stay and appreciate you taking the time to share your great experience with others!

Thank you for providing your feedback, Glenn. We are delighted to hear that you enjoyed your with us! We are sorry to hear that the bed in your room was not to your satisfaction and will certainly keep your feedback in mind as we continually look to improve our facilities to provide the very best guest experience.We look forward to hosting you again in the future.

Thank you for taking the time to leave us such a positive review, Alfred! Your feedback is very important to us and we are so glad that you had a wonderful stay overall and that you were impressed by the service you received. Your comments regarding the pool, parking lot, and building condition have been noted and will be taken under consideration as we work to continually improve. We look forward to seeing you again soon!

Tracy,Thank you for taking the time to share a review. We are glad to see that you enjoyed your stay overall. We do apologize for any inconvenience caused by our pool being closed during your stay. We have made every effort to ensure all guests are aware of this prior to and even after reserving a room with us so alternate accommodations can be made if necessary. The pool closure is listed on our page on Expedia under the "Important Info" section and is visible prior to booking.Thank you again for your business and we hope you will give us the opportunity to further impress you next time you are in the area.Sincerely,

It's so great to hear that you enjoyed your stay, Ron! Thank you for your business and for taking the time to share a review with us. We look forward to hosting you again soon.

We are glad you had a wonderful stay, Patricia! We look forward to sharing your compliments with our fabulous team!See you soon!

Thank you for sharing a positive review with us and with other travelers, Geraldine. We are so glad you enjoyed your stay and look forward to providing you with excellent accommodations again soon.

Thank you for sharing your great experience with us and others, Shannon! We look forward to providing you excellent service again in the future.

5 stars! Wow! We are flattered by the positive feedback, Karen! We look forward to hosting you again soon!

Thank you for the great review, Mark! We can't wait to host you again the next time you are in town!

Thanks for taking a moment to share a review, Matthew! We are glad you had a good stay and hope to see you again soon.

We're glad you had a great stay, Steve! We look forward to seeing you again soon!

Dear Barbara,Thank you so much for taking the time to share a review on your recent stay.At Comfort, we continuously strive to provide all of our guest with the very best hospitality has to offer. As such, we are disheartened to hear about the issues you encountered during your stay. First, we do apologize for the pot hole in the driveway. We will certainly take immediate action to get that filled so it does not affect other guests or staff as they enter our parking lot. Next, we would like to offer our sincerest apologies for the maintenance issues you found in your room, such as the bathroom door being hard to open and the fan not functioning correctly. We will share your feedback with our Chief Engineer so that these items can be immediately corrected to prevent then from causing any inconvenience to others. We take great pride in keeping our facilities clean and in good repair. Finally, we are sorry to hear about your displeasure with our housekeeping services. As part of Choice's Room to be Green initiative, housekeeping service for our stayover guests is available by request only. This is one of the many ways that we aim to leave the smallest environmental footprint possible. Still, this information should have been relayed at check-in, so we will be working to retrain our staff where necessary to ensure every guest is properly notified to prevent any frustration for those who prefer daily cleaning.Again, we would like to sincerely thank you for sharing your thoughts with us. We use feedback from our valued guests like you as a basis for continual improvement. We appreciate your business and hope that you will give us the opportunity to properly host you in the future.

Thank you for your kind remarks, Debbie! We are happy to hear that our comfortable rooms and convenient location contributed to a great visit to Independence! We look forward to seeing you again soon!

Thank you so much for taking the time to share your thoughts with us, Rachel! We are so happy that you enjoyed your stay with us and that our quiet and convenient location worked well for your travel needs. We are disheartened to hear that you found some maintenance issues at our property, but rest assured, we will share your concerns with our team and make sure the issues you noted are addressed immediately.Again, we thank you for your time and for your kind remarks. We look forward to welcoming you again soon!

Thank you for taking the time to leave us a review, Bailee! It is a pleasure to know that you enjoyed your stay overall and that you had a great experience with our fabulous staff. We are sorry to hear that you experienced an issue with your A/C and that you were not impressed with the cleanliness of our property. We will certainly pass your feedback along to our Chief Engineer and Head of Housekeeping, respectively, to ensure issues like this do not occur for other guests.We take great pride in Comfort Suites Independence-Kansas City and the satisfaction of our guests. We thank you again for sharing your thoughts as we use feedback from guests like you to improve the quality of service we provide. We hope to see you again the next time you find yourself in the area.

Thank you for sharing your thoughts, Eduardo. We are so glad you had a great stay! See you soon!

We are so glad you had a great stay, Jon! We look forward to seeing you for the next game!

Dear Brian,Thank you for staying with us here at Comfort Suites Independence and for taking the time to share your thoughts. Your feedback is incredibly valuable to us.We are so glad to hear that you enjoyed our clean and welcoming environment. However, we are disheartened to hear that you encountered issues with a flickering bathroom light and loud air conditioning unit. We will forward your concerns to our Engineering department for immediate rectification. We certainly apologize that you called our Front Desk with no answer. This is by no means a reflection of the quality and service standards we hold. Rest assured, Management will be investigating this issue and retraining our team as needed. Your happiness is our priority.We thank you again for bringing your concerns to our attention, and it is our hope that you will give us another chance to impress you during your next visit to our area.Safe Travels,

Thank you for staying with us, Kaleti! We are thrilled to hear that you had a great stay! We look forward to seeing you next time!

We're glad you had a fabulous stay, Adolfo! See you next time!

David,Thank you for staying with us during your recent visit to Kansas City and for taking the time to share your thoughts. We are thrilled that you had a great experience with our friendly staff and that you enjoyed our refreshing lemon water! However, we are saddened to hear that you had issues with both the water pressure and hot water in your shower. We take concerns like this very seriously, and, as such, we will immediately forward your concerns to our Chief Engineer for investigation and repair.Thank you again for staying with us and for bringing the issue with your shower to our attention so it can be rectified immediately. Your happiness is our priority, and we hope you will give us another chance to impress you the next time you are in the area.