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Cinnamon Citadel Kandy

4.0 star property
Upscale hotel with free valet parking and fitness centre
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Cinnamon Citadel Kandy

Pool views
Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, iron/ironing board
Cafe
Reception
Reviews
8.6

Excellent

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Pool
  • Breakfast available
  • Parking includedParking includedParking included
  • GymGymGym
  • LaundryLaundryLaundry
The price is NZ$146
includes taxes & fees
21 May - 22 May

Explore the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Popular LocationKandy Lake6 min drive
  • Popular LocationRoyal Palace of Kandy6 min drive
  • Popular LocationTemple of the Tooth9 min drive
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Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bidet
Private bathroom
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Near Temple of the Tooth

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Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (376)
The price is NZ$184
includes taxes & fees
14 May - 15 May
Radisson Hotel Kandy

About the area

Kandy

Cinnamon Citadel Kandy is located in Kandy. International Buddhist Museum and National Museum are cultural highlights, and some of the area's attractions include New Ranweli Spice Garden and Royal Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.
Visit our Kandy travel guideOpens in a new window

What's nearby

  • Udawatta Kele Sanctuary - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 6 min drive
  • Kandy General Hospital - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • Pizza Hut - 3 min drive
  • Balaj Dosai - 6 min drive
  • Salgado Hotel & Bakery - 6 min drive
  • Cafe 1886 By Salgado Bakers - 6 min drive
  • Siri Ramya Hotel And Caters - 6 min drive

About this property

Cinnamon Citadel Kandy

Upscale eco-certified hotel
Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace and a garden. For some rest and relaxation, visit the sauna. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Luggage storage, concierge services and barbecues
Room features
All 119 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on 21 May 2024 start from NZ$145.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cinnamon Citadel Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cinnamon Citadel Kandy?

Self-parking and valet parking are free at this property.

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 295 reviews" "
Rating 8 - Good. 106 out of 295 reviews" "
Rating 6 - Okay. 31 out of 295 reviews" "
Rating 4 - Poor. 9 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pathmal, Holmdel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dilip C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

8/10 Good

hajer

Stayed 2 nights in Jul 2023

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023