Kampung Pelet Holidays from NZ$1,919

Great location and room is clean.

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

The room was spacious & clean, although in my opion it will need some upgrading in the not too distant future. The sea view rooms should be re-classified as partial sea view, due to the amount of trees blocking it. There is 1 particularly large tree that overhangs the pool, possible attention to the branches, before they crack in a storm & hurt someone. There is serious erosion outside the grounds of this hotel, making it almost impossible to walk along the beach here, plus the sea is extremely polluted. The pool is a good size & clean, but there are not enough loungers, plus the cushions could do with a good scrub, pool towels were available. Outside & along the street there are numerous places to eat & at night it is lined with a market, food is very cheap, alcohol not so, however, you can easily get a meal for 2 with a drink for well under £15, we don't eat much & were paying approximately £9 including beer. The staff were lovely & helpful nothing too much trouble. A bus stop is just next door for a trip to Georgetown costing about 6+ myr but they don't give change.

The staff has been excellent. Courteous and friendly. Breakfast was great at the 2 properties