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"The location was lovely and the onsen and outdoor otaru baths were totally worth the trip! The buffet breakfast had a ton of options and was tasty. Our family room was a very tight squeeze for 4 people, but otherwise fine. We had limited interactions with the staff, but they were helpful and accommodating when we needed anything!"

"The staff was wonderful, especially the Korean gentleman who was at the front desk who spoke wonderful English. Everything about this place was wonderful and I would recommend it 100%. "

"Authentic room, super experience,"

"Very generous with food and drinks. Staff are very attentive and helpful. Highly recommendable. "

"Very nice place Staff are really nice"

"Awesome food, spacious rooms (ESP for Japan), and nice Onsen."

"The hotel is unique and the food is very good"

"This was a wonderful, relaxing stay. The hotel, the food, the hospitality, the rooms-everything was excellent. We will definitely be back, and our next stay will be much longer."

"This hotel was a last minute addition to our trip. It's super close to some great hikes, set in a quiet onsen town and near a ropeway to get up to the top of the nearby mountains for amazing views. Food options in the hotel were many... so everyone was happy. Overall, loved our stay here!!! They even had a bingo game which we joined in... pretty funny. I won and gave my prize away. Onsen were also super nice!!! Oh, and the sound of the river all night was so soothing while we slept!!! ...

"Great location, helpful staff, comfortable room, "

"Great shared area, location was amazing. Fun activities to do. Onsen was great after a day in the cold. Tea is availanle 24 hours. Friendly staff! "