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"Location close to train station. Friendly staff. Parking plenty, but the lots are spread around different areas surrounding the hotel. Will choose same hotel next time."

"New hotel but very crowded. The breakfast is great. Sauna is a bit small. Overall 9/10 good price option if you want to go to kumamoto tmr"

"Comfortable room with private onsen. Attentive staff. Beautiful property. Free ice cream, tea and coffee. Delicious Western and Japanese breakfast "

"Room was clean, facilities were good, nice kitchen and lounge area. Traffic noise made sleep difficult."

"Although it is not a very new hotel, it provided everything we need such as clean, spacious room, amenities, good quality meals (set dinner and breakfast buffet), nice hot spring..etc we have had a very enjoyable stay and definitely will come back again. Well done."

"Beautiful, with exquisite servive from the friendly staff. The rooms are fabulous with views over a Japanese garden. The food, at dinner and breakfast, is traditional Japanese, served beautifully"

"Our tatami room was incredibly dirty, dusty and bathroom wS leaking n smelly. Bathroom near dining room, water leaked around the toulet when flushed. Sests stuck to dining room floors because floors were vrimy n sticky. When i showed the staff at the front desk, pictures of the grimy tib, they only apologizedand said the hotel is old. We have stayed in 400 yo lodgings in narita, rome and venice that were clean! I wish i could show u puctures that i took! "

"Excellent traditional experience, onsen is great and the traditional food sets (both breakfast and dinner) are very nice. Only problems I had overall were maintaince going on during my stay (landscaping and some light building work), and some parts of the building are showing their age (especially in the onsen and lobby areas). Bonus note, some of the hole in the wall restaurants nearby are excellent and the rual area nearby is great for a break from the big cities (it has that fresh air countryside feel)."