Executive Studio (Newly Renovated) | View from room
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Reviews of Crystal Crown Hotel

3 out of 5
Crystal Crown Hotel
117 Jalan Harimau Tarom, Johor Bahru, Johor

Reviews

7.0

Good

Rating 10 - Excellent. 46 out of 430 reviews" "
Rating 8 - Good. 194 out of 430 reviews" "
Rating 6 - Okay. 127 out of 430 reviews" "
Rating 4 - Poor. 47 out of 430 reviews" "
Rating 2 - Terrible. 16 out of 430 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed Kotharisa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Great..
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated and clean hotel room. Breakfast menu average.
Stayed 1 night in Mar 2024

8/10 Good

Chee Kiong, Singapore

Travelled with partner
Liked: Amenities
Spacious, clean and very close to KSL. Large open air food centre next to the hotel.
Stayed 1 night in Mar 2024
Response from siti on 19 Mar 2024
thank you so much , we appreciate your review.look forward for your next visit.

6/10 Okay

TAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet ceiling is dripping, informed staff to repair but in vain. we have to go out to use the public toilets.
Stayed 2 nights in Feb 2024

6/10 Okay

LEE CHEE WEI

Stayed 1 night in Jan 2024

6/10 Okay

Christopher Chung Hao

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property could do with uplift and embracing more digitisation. It’s very old and requires some major renovation. Staff are very nice and polite. For example, security deposit could be charged to a credit card instead of cash. The wifi is also very slow and unstable. To be very frank, I would rather book elsewhere with a smaller room, but with better wifi.
Stayed 2 nights in Jan 2024

6/10 Okay

Pei Min

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Cheng Hock

Travelled with group
Liked: Cleanliness, staff & service
Furniture is quite old
Stayed 1 night in Dec 2023

8/10 Good

Wilson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is old but renovated rooms are available. Its clean and big. Location is good for dining, massages and hair salons. Decent breakfast with accommodating staff. Room were value for money paid. The only issue i faced was toilet bowl in my room had water ponding. After flushing the water does not goes back to the neck of the toilet bowl.
Stayed 1 night in Dec 2023

4/10 Poor

Daryl

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Opted for newly renovated room whichnI did get assigned. But room is really just another of those small budget hotels you find all over JB. Price totally does not justify. Breakfast is not bad.
Stayed 1 night in Dec 2023

6/10 Okay

POH WAI ELSON

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Poh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Repeat collection of tourists fee
My deluxe room was big,clean and comfortable but when i check in,i was told to pay a $10 rm for tourist fee per room,and when i checking out,the counter staff ask me pay $10 rm again,say that they got no record for my payment, luckily i kept the receipt to prove.. pls take note..
Stayed 1 night in Dec 2023

6/10 Okay

KEE LIN

Travelled with partner
Liked: Cleanliness, staff & service
11th Flr ( 1120 ) not been "revamp" . Most of the past booking the room looks good as we are frequent visitor. This time round notice this room is dirty especially bathroom !
Stayed 1 night in Dec 2023

8/10 Good

Ee Chung

Stayed 1 night in Nov 2023

6/10 Okay

Kok Eng

Perhaps to consider refurbishing the rooms.
Stayed 1 night in Nov 2023

4/10 Poor

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
hotel need to upgrade
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
7 out 10
Front desk lady was so Cheerful, Friendly and Helpful during our check-in. The room we booked was different from webpage, was old and run down. Only bed and pillows are comfortable. others in-room stuffs are om to use. TV was satellite so not smooth at all and not much programs too. wifi also up and down during our 2 nights stay. very nearby walking distance to KSL shopping mall.
Stayed 2 nights in Nov 2023

8/10 Good

Choon Hwa

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

TECK CHEE

Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing
Stayed 1 night in Oct 2023

6/10 Okay

Patrick

I didn’t like is the car park very narrow and clamp and room wifi no connection.
Stayed 1 night in Oct 2023

6/10 Okay

ENG POR

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bus stops, Food choices and malls next to hotel. Bathroom needs repair with a leaking bathtub and a choke basin. Layer dust seem on furniture in the room
Stayed 1 night in Oct 2023
Response from siti on 23 Oct 2023
Dear GuestThank you for your feedback & we will take the necessary action

6/10 Okay

Daniel

Stayed 1 night in Oct 2023
Response from siti on 23 Oct 2023
thank you for your stay, have a wonderful day

10/10 Excellent

JING

Stayed 1 night in Oct 2023
Response from siti on 23 Oct 2023
thank you for your stay, have a wonderful day

8/10 Good

Euodia

Stayed 1 night in Aug 2023

6/10 Okay

Kristina

Stayed 1 night in Jun 2023

4/10 Poor

Suriati

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel need refurbished.
Response from siti on 25 May 2023
thank you for your feedback.we will highlight to our management

6/10 Okay

Henry

Stayed 2 nights in Apr 2023
Response from siti on 25 May 2023
thank you for staying at our hotel

4/10 Poor

Kelvin

Disliked: Cleanliness, amenities, property conditions & facilities
Rundown
Stayed 1 night in Feb 2023
Response from ivy on 5 Apr 2023
Good morning dear guest.Thank you for staying with us, we appreciate your feedback and we lookforward to another chance to serve you.Best regards.

8/10 Good

Cheong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
The room, front counter service is good. But the morning breakfast buffet for Sunday is below my expectation especially the Loti Canai and Egg Counter by a Fat Malay guy. The person (guy) is not able to manage and unable to cook any egg except for Canai. When the lady cook is there, even when busy she is still able to serve fried eggs. For the guy, he directs all customers to get scrambled eggs.
Stayed 2 nights in Feb 2023

6/10 Okay

Angelina Ng

Travelled with group
Stayed 2 nights in Dec 2022

8/10 Good

Choo

10/10 Excellent

Maung

Stayed 2 nights in Oct 2022

6/10 Okay

wennan, sg

Travelled with partner
Liked: Staff & service, property conditions & facilities
newly renovated but cleaniness is not there. hot water need mins to get hot and basin got flooded with water..
Stayed 1 night in Oct 2022

6/10 Okay

Chun Chiang

Travelled with family
Disliked: Cleanliness
Not recommend
Stayed 1 night in Sep 2022

10/10 Excellent

Yuyang

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Booked 3 night stay for the newly renovated room. The room is ok, the aircon does not work well as its not cold when it reaches the middle of the night. The toilet's condition is ok. All their rooms does not have a safe. So do not bring your valuables for your trip if you really planning to leave them in the room. The noise insulation of this hotel is very very bad as you can hear the vehicles driving pass at night. We had a hard time sleeping throughout our entire stay there. We paid approx 60+ sgd per night for our stay here. I really would not recommend staying here for the price you are paying for... Just top up a bit more and stay in better hotels.
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
Booked this 1 night stay for 5 aug as a last min plan because we decided to go in to jb a day earlier but they did not have the same room type as our initial booking for 6 to 9 aug, which was the newly renovated room because they were fully booked. We just accepted and thought it shouldnt be that bad and was given an older room on level 12. The room is super run down, the aircon does not work well, we would wake up in the middle of the night in sweat. The toilet's condition is very bad as well. There was mold at the sink and bath tub area. The showerhead cannot be removed fyi. The noise insulation of this hotel is also very bad as you can hear the vehicles driving pass at night. We had a hard time sleeping throughout our entire stay there. We paid approx 60+ sgd per night for our stay here. I really would not recommend staying here for the price you are paying for... Just top up a bit more and stay in better hotels.
Stayed 1 night in Aug 2022

10/10 Excellent

Jack

Stayed 1 night in Aug 2022

10/10 Excellent

Kong Chian Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Needs Repair & Maintenance
Conveniently located about 5 minutes walk away from KSL, breakfast buffet was great. Air conditioner seems faulty, the room was only cooling after the entire night of lowest temperature with highest fan speed setting. Shower head was also faulty, overall hotel and room condition is rather old and run down. Hotel staff were helpful and friendly, gave us an extra bed cos we had 3 pax but booked a room with two twin beds. Should consider removing the small mirror facing the bed and have a full length mirror near the door instead, seems creepy to have a mirror looking at the ceiling when you’re lying down.
Stayed 1 night in Jul 2022

6/10 Okay

Gwendoline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall great location of the hotel. However, the cleanliness of the linen and towels can be further improved. Blood stains can be found on sheets.
Stayed 1 night in Jul 2022

6/10 Okay

Afiq

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Sorry
Newly renovated? More like poorly renovated. Seems like they don't fix things that matter, like the shower, bidet and the toilet door. And the dust under the bed is since ancient. Maintenance housekeeping really not doing their job well.
Stayed 1 night in Jul 2022

8/10 Good

Sen Choon

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

Teo

Liked: Cleanliness, staff & service, room comfort
Breakfast is too simple and little. Some dish are cold. Roti taste good.
Stayed 1 night in Jun 2022

6/10 Okay

Daniel, Singapore

Disliked: Amenities, property conditions & facilities
Hotel check-in was slow as there were too many checking in at the same time, at 2 pm. The older man at the counter helped but was confused about how many nights I was staying. The room was nowhere like what I saw on the website; the room was spacious, kind of empty at the same time. They had renovated the rooms, but badly, the bathroom now has a sliding door on the outside of the original door frame and cannot be locked. The water pressure was adequate, not fantastic, and I had to wait 5 to 10 minutes to get hot water, wasting water while it was flowing. The room had no slippers, and the wooden floors were not cleaned, so I had to get a pair of slippers outside. The hotel shops, spas, and all facilities except for the pool are closed, so nothing apart from the room there. The nearest food area by foot is the food store, about 8 minute's walk to KSL Mall. The surrounding areas are all shuttered also. Next time will try New York Hotel or KSL Resort Hotel if staying in JB. They have food stores outside or a mall nearby for supplies. Lastly, if you stay at this hotel, bring your amenities like shampoo and toothbrush as the ones given at the hotel are really not too good, and on day one, there was also no hand soap.
Stayed 2 nights in May 2022

8/10 Good

Kong Chian Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip for SG traveller
5 to 7 mins Walking distance to KSL Shopping Mall. Reasonable buffet breakfast. For all types of travellers. Fast recovery in customer service.
Stayed 1 night in May 2022

10/10 Excellent

KAZUHIKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from siti on 24 Dec 2021
thank you very much, Mr. Kazuhiko look forward for your next visit. Have a great weekend & a Happy new year

8/10 Good

Wan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a day in crystal crown
1.room was nicely renovate with new interior however bathroom door has no lock & not secure. 2.Breakfast was really nice.Have to try their nasi lemak. 3.Walkway going to swimming pool was quite dark but the pool was nice. Have a great time with my daughter.
Stayed 1 night in Sep 2020
Response from siti on 5 Oct 2020
Dear Guest Thank you for staying with us we appreciate your review stay safe, have a beautiful day

8/10 Good

Gan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Value for money. Impressed with room's lighting level especially if one need to do office work in room. However air cond regulator is v user unfriendly
Stayed 2 nights in Jun 2020
Response from ivy on 29 Jun 2020
Dear Guest, Thank you for your comments which was highlighted during your recent stay with us. We have taken immediate action on the comments which was brought to our attention by your goodself. and lookforward to another chance to serve you. best regards