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Reviews of Piazza Hotel Montecasino

3 out of 5
Piazza Hotel Montecasino
Montecasino Boulevard, Montecasino Complex, Fourways, Sandton, Gauteng

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 193 reviews" "
Rating 8 - Good. 63 out of 193 reviews" "
Rating 6 - Okay. 11 out of 193 reviews" "
Rating 4 - Poor. 4 out of 193 reviews" "
Rating 2 - Terrible. 4 out of 193 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Piazza Team on 13 May 2024
Dear, Gavin, Thank you for taking the time to provide us with feedback from your recent stay at the Piazza Hotel. Kind Regards, Piazza Team

10/10 Excellent

Sandra Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent place to be during your stay in Johannesburg The reception service is awesome and the food is really good
Stayed 3 nights in Apr 2024
Response from The Piazza Team on 12 Apr 2024
Dear, Sandra Judith, Thank you for taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. Kind Regards, Piazza Team

10/10 Excellent

Zara Louise Frances Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff were brilliant and helpful! The rooms were exceptionally clean. I couldn’t recommend this place enough. The only downside is there was live music outside my window which was a bit noisy.
Stayed 8 nights in Feb 2024
Response from The Piazza Team on 19 Mar 2024
Zara Louise, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Happay with the stay
Stayed 1 night in Feb 2024
Response from The Piazza Team on 19 Mar 2024
Alida, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Piazza Team on 15 Feb 2024
Larissa, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

JG

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from The Piazza Team on 15 Feb 2024
JG, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Kobus

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Piazza Team on 2 Feb 2024
Kobus, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Piazza Team on 2 Feb 2024
Garry, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Rashmi

Liked: Cleanliness, staff & service, property conditions & facilities
Safety and security was important for me. Also casino within walking distance and shopping and car services availability. Staff friendly and pretty much great with patrons.
Stayed 7 nights in Jan 2024
Response from The Piazza Team on 31 Jan 2024
Rashmi, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Kim

The service was excellent and the staff were very accommodating. The buffet breakfast was wonderful with a great selection. We loved the atmosphere with it’s perfect location.
Stayed 1 night in Dec 2023
Response from The Piazza Team on 11 Jan 2024
Kim, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Jillian

Service is good. Buffet is terrible
Stayed 2 nights in Dec 2023
Response from The Piazza Team on 11 Jan 2024
Jillian, Thank you taking the time to provide us with feedback from your recent stay at the Piazza Hotel. apology for the inconvenience caused, We will share your comments with the relevant departments. Kind Regards, The Piazza Team

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay at, drinks are expensive at the hotel but directly across the street is a great selection of places to eat and drink at
Stayed 2 nights in Dec 2023
Response from The Piazza Team on 18 Dec 2023
Jillian, Thank you taking the time to provide us with feedback from your recent stay at the Piazza Hotel. apology for the inconvenience caused, We will share your comments with the relevant departments. Kind Regards, The Piazza Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Piazza Team on 18 Dec 2023
Jillian, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
A reasonable hotel in a complex that is safe and would be attractive for those seeking nighttime gambling pleasures. Found safe not to be working. Staff not as responsive as I would have liked.
Stayed 1 night in Dec 2023
Response from The Piazza Team on 10 Dec 2023
John, Thank you taking the time to provide us with feedback from your recent stay at the Piazza Hotel. apology for the inconvenience caused, We will share your comments with the relevant departments. Kind Regards, The Piazza Team

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and orderly
Stayed 1 night in Nov 2023
Response from The Piazza Team on 10 Dec 2023
R, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Ismail

Stayed 4 nights in Nov 2023
Response from The Piazza Team on 18 Dec 2023
Ismail, Thank you taking the time to provide us with feedback from your recent stay at the Piazza Hotel. We will share your comments with the relevant departments. Kind Regards, The Piazza Team

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect venue for a few days to have people visit and enjoy meals out. Great selection of bars and restaurants and very safe. Will be my default for future trips.
Stayed 4 nights in Oct 2023
Response from The Piazza Team on 4 Nov 2023
Lawrence, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Piazza Team on 4 Nov 2023
Charles, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

6/10 Okay

Bruce van

Travelled with partner
Closely situated to the Monte Casino
Stayed 1 night in Sep 2023
Response from Piazza Team on 3 Sept 2023
Dear Bruce Van, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lodged at the hotel for 3 nights and had a great stay. The location was excellent with the Montecasino complex right next to the hotel which had excellent dining options and the Fourways mall a short drive away as well. The breakfast was also tasty and the selections were good.
Stayed 3 nights in Aug 2023
Response from Piazza Team on 27 Aug 2023
Dear Louis, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

BELINDA

Stayed 2 nights in Aug 2023
Response from Piazza Team on 2 Sept 2023
Dear Belinda, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

Neil

Stayed 1 night in Jun 2023
Response from Piazza Team on 28 Jun 2023
Dear Neil, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Piazza Team on 17 Jun 2023
Dear N, Thank you taking the time to provide us with positive feedback from your recent stay at the Piazza Hotel. The Piazza Team

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Needs a refresh but good quality for the price.
Stayed previously at this hotel when it was called Southern Sun in 2009. Nothing much has changed and it could probably benefit from a refresh in places. Biggest down side is that you can no longer use the pool at the sister 4 star hotel nearby. A massive negative for me which means will not use this hotel again.
Stayed 3 nights in Feb 2023
Response from Piazza Team on 11 Mar 2023
Dear Karen, Thank you taking the time to provide us with feedback from your recent stay at the Piazza Hotel. apology for the inconvenience caused, We will share your comments with the relevant departments. Kind Regards, The Piazza Team

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Shandukani on 13 Dec 2022
Thank you for taking the time to provide us with feedback during your recent stay at the SunSquare Montecasino. We look forward to hosting you in the near future.

10/10 Excellent

jaroslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel excellent location
Great place, location close to testaurants
Stayed 2 nights in Oct 2022
Response from Shandukani on 13 Dec 2022
Thank you for taking the time to provide us with feedback during your recent stay at the SunSquare Montecasino. We look forward to hosting you in the near future.

8/10 Good

Marie-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Piazza Team on 22 Jun 2023
Dear Marie-Louise, Thank you for taking the time to rate your experience at the Piazza Hotel. Kind Regards, The Piazza Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Many restaurants to choose from within walking distance. Breakfast was excellent, many options
Stayed 2 nights in Aug 2022
Response from Piazza Team on 22 Jun 2023
Dear Stephen, Thank you for taking the time to rate your experience at the Piazza Hotel. Kind Regards, The Piazza Team

10/10 Excellent

Sheryl, Hugo

Stayed 3 nights in Aug 2022
Response from Piazza Team on 22 Jun 2023
Dear Sheryl, Thank you for taking the time to rate your experience at the Piazza Hotel. Kind Regards, The Piazza Team

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Shandu on 9 Aug 2022
Good day George, Thank you for completing a review on your recent stay with us and for your valuable feedback. We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards, Sun Square Montecasino Team

6/10 Okay

Sarika

Liked: Cleanliness, staff & service
Rooms are very small and they were working on the hot water system therefore we did not have hot water, this was not mentioned in the website when we booked.
Stayed 1 night in Jul 2022
Response from Shans on 9 Aug 2022
Good day Sarika, Thank you for your feedback. We have noted your comments regarding the issue of hot water not being mentioned prior to your arrival and we will pass this on to the relevant department to address accordingly. We sincerely apologize for any inconvenience this may have caused and for the negative impact this had on your stay. Kind Regards, Sun Square Montecasino Team

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sun Square Montecasino Team on 18 Jul 2022
Good Day Melanie, Thank you for completing a review on your recent stay with us and for your valuable feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards, Sun Square Montecasino Team

10/10 Excellent

Reinette

Stayed 1 night in Jun 2022
Response from Sun Square Montecasino Team on 28 Jun 2022
Good day Reinette, Thank you for completing a review and for your valuable feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Sun Square Montecasino Team

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sun Square Montecasino Team on 24 Jun 2022
Good day Norman, Thank you for completing a review on your recent stay with us and for your valuable feedback. We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards, Sun Square Montecasino Team

10/10 Excellent

Davison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed only for one night at this hotel and I was impressed with he cleanliness of the room and facilities. The hotel has a lot dinning options. Would certainly want to stay at this hotel again.
Stayed 1 night in May 2022
Response from Sun Square Montecasino Team on 17 Jun 2022
Good day Davison, Thank you for completing a review on your recet stay with us and for your valuable feedback. We are delighted that you enjoyed your stay with us and we will be sure to pass these compliments on to the team. We look forward to welcoming you back in the near future. Kind Regards, Sun Square Montecasino Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom, or lack of it , a big let down . Also only 1 small bar of soap provided for the weekend stay for 2 adults .
Stayed 2 nights in Jun 2022
Response from Sun Square Montecasino Team on 10 Jun 2022
Good day Anonymous, Thank you for your feedback. We have noted your comments regarding the soap and we will pass this on to the relevant department to address accoridngly. We sincerely apologise for any inconvenience this may have caused and for the negative impact this had on your stay. Kind Regards, Sun Square Montecasino Team

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Sun Square many times and always enjoyed my time spent there.
Stayed 6 nights in Apr 2022
Response from Vinesh on 16 May 2022
Dear Jean Thank you for the positive feedback and we look forward to hosting you soon. Regards, The SunSquare Team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfasts
Stayed 2 nights in Mar 2022
Response from Vinesh on 18 Apr 2022
Dear Tim, Thank you for the feedback and the positive rating. Kind Regards, The SunSquare Team

6/10 Okay

SIMON

Stayed 1 night in Mar 2022
Response from Vinesh on 18 Apr 2022
Dear Simon, Thank you for taking the time to rate your experience at the SunSquare Hotel. Kind Regards, The SunSquare Team

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A trip To Italy
Comfortable, within safe walking distance (about 2 minutes across the square) to Montecasino where there is a wide choice of restaurants. A lovely view of an "italian piazzo", feels like you're in Italy.
Stayed 1 night in Mar 2022
Response from Vinesh on 18 Apr 2022
Dear Felicity, Thank you for taking the time to provide us with feedback during your recent stay at the SunSquare Hotel. Kind Regards, The SunSquare Team

10/10 Excellent

Joaquin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service. You have many dining options around you. It is the nicest place in Johannesburg
Stayed 6 nights in Feb 2022
Response from Nikiel on 10 Mar 2022
Dear Joaquin Thank you for taking the time to complete a review on the SunSquare Montecasino. Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay. We hope that your next stay is planned for the near future and we do look forward to hosting you once again. Regards The SunSquare Team

8/10 Good

Gerhard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Vinesh on 22 Feb 2022
Dear Gerhard Thank you for the positive rating. We look forward to hosting you in the near future. Kind regards, The SunSquare Team

10/10 Excellent

Gerhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend Sunsquare to any traveler. On the expensive side for a 3 star establishment. Breakfast area is over-crowded and not a lot of space. Rest up to standard
Stayed 1 night in Feb 2022
Response from Vinesh on 14 Feb 2022
Dear Gerhard, Thank you for choosing to stay at SunSquare Montecasino, we value your patronage. Your opinion as our Guest is very important and we do appreciate your effort to complete our Questionnaire and provide us with Feedback. We look forward to welcoming you back again in the not too distant future. Kind regards Vinesh Niacker, General Manager

6/10 Okay

Jaco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked Sunsquare Montecasino but was moved to Tsogo Sun Montecasino. Very disappointed, but everything at new hotel was adequate.
Stayed 2 nights in Jan 2022
Response from Vinesh on 22 Feb 2022
Dear Jaco Thank you for the feedback. We hope to see you in the near future. Kind Regards, The SunSquare Team

10/10 Excellent

Vasintha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No access to food and drinks
Everything was great though with everything closing at 10pm we weren't able to order any food and this was very disappointing. We had been at the 8-10pm show so couldn't order anything before the 10pm close. Vending machines with sandwiches and snacks could be made available (not just crisps and chocolate), or snack platters could be preordered and sent to rooms for an additional fee. The latter would be excellent.
Stayed 1 night in Dec 2021
Response from Paul on 15 Dec 2021
Dear Vasintha, Thank you for choosing to stay at Southern Sun Montecasino, we value your patronage. Your opinion as our Guest is very important and we do appreciate your effort to complete our Questionnaire and provide us with Feedback. Your evaluation scores for our Staff and Service are sincerely appreciated. We constantly strive to improve our Services to our most Valued Guests, and so we are glad to hear that you enjoyed your stay with us. Sorry to hear that you order food after 10pm - this is purely due to caffure, we look foward to when things do get normal again so we can continue to create great experiences. We look forward to welcoming you back again in the not too distant future. Kind regards Paul Muswede Front Office Manager Southern Sun Montecasino

10/10 Excellent

Classique Assurance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Paul on 15 Dec 2021
Dear Classique Assurance, Thank you for choosing Southern Sun Montecasino to host your delegates, we value their patronage. Your opinion as our Corporate partner is very important and we do appreciate your effort to complete our Questionnaire and provide us with Feedback. Your evaluation scores for our Staff and Service are sincerely appreciated. We constantly strive to improve our Services to our most Valued Guests, and so we are glad to hear that your delegate enjoyed their stay with us. We look forward to welcoming them back again in the not too distant future. Kind regards Paul Muswede Front Office Manager Southern Sun Montecasino

10/10 Excellent

ignatius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Paul on 15 Dec 2021
Dear Ignatius, Thank you for choosing to stay at Southern Sun Montecasino, we value your patronage. Your opinion as our Guest is very important and we do appreciate your effort to complete our Questionnaire and provide us with Feedback. Your evaluation scores for our Staff and Service are sincerely appreciated. We constantly strive to improve our Services to our most Valued Guests, and so we are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the not too distant future. Kind regards Paul Muswede Front Office Manager Southern Sun Montecasino

10/10 Excellent

Maryann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST IN SANDTON
Fabulous place to stay - really first class and excellenet value
Stayed 4 nights in Aug 2021

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Superb!
Great stay, due to Covid the Sunsquare is still closed, but was upgraded to the Palazzo which is 5 star, so was wonderful!
Stayed 3 nights in Aug 2021

8/10 Good

Louwrens

Stayed 1 night in Jun 2021