The general keep of the hotel is fantastic however, there were situations where I was not happy. For example, when I arrived I was told that the Spa closed early on Saturday (1pm) and I checked in at 2pm and the spa was closed on Sunday. I asked to go to the bar to watch some sport, I was told the bar had reached its maximum capacity (I would expect to be given alternative venues I could go in the area). Our room was not cleaned until late afternoon. There were times when I felt the level of enthusiasm of staff was low.