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Reviews of Sheraton Jinan Hotel

4.5 out of 5
Sheraton Jinan Hotel
No 8 Long Ao North Road, Lixia District, Jinan, Shandong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 92 reviews" "
Rating 8 - Good. 35 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 0 out of 92 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities
Really fine
Stayed 1 night in Aug 2023
Response from Wendy Wei on 21 Aug 2023
Thanks for your comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Campbell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location for business
The hotel was a bit old, but located at the good place
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Jinan is great!
Sheraton was very good to me while I was there. Service was amazing and hotel was clean. My two criteria.
Stayed 2 nights in Oct 2019
Response from Guest Service on 29 Oct 2019
Thanks for your comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with great amenities
Stayed 4 nights in Aug 2019
Response from Guest Service on 12 Aug 2019
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Jinan
Comfortable
Stayed 3 nights in Jun 2019
Response from Guest Service on 2 Jul 2019
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019
Response from Guest Service on 11 Apr 2019
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice toilet in the room. Had a good night rest.
Stayed 1 night in Feb 2019
Response from Guest Service on 8 Mar 2019
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

10/10 Excellent

LJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Guest Service on 11 Mar 2019
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Xuan

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Tianyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
A first time visit to Jinan and very pleased with the hotel choice. Very friendly and helpful staff and the property was outstanding. All round first class and thoroughly recommended.
Stayed 1 night in Jun 2018
Response from Crystal on 13 Jun 2018
Thanks for your comments to Sheraton Jinan Hotel and we are glad you could enjoy your journey here. We prepare many benefits to welcome our SPG members. We hope our sincere service will let you have a warm and memorable experience in Sheraton Jinan Hotel and welcome back to be with us when you visit Jinan for the next time.

6/10 Okay

Po

Liked: Cleanliness
Disliked: Staff & service
Below my expectation.
The receptionists could hardly speak English. The food at the buffet is cool, not hot.
Response from Crystal Tang on 16 May 2018
We apologize for the failure to provide you with a satisfactory experience.We have conveyed your feedback to the relevant departments for processing, and we will resolve your feedback as soon as possible.We hope you can choose us again and let us provide you with a satisfying experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The food was not very good. There is nails underneath the carpet, which apparently is a common issue in the hotel
Stayed 9 nights in Jun 2017

8/10 Good

HARIHARAN, Dubai,UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stadium view was very good and hotel room had very nice collection english movie channels

10/10 Excellent

Israeltal, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in a great location great food and very king people

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Close to 5 star I always stay when o am in jinan. Very convenient.
Response from Lucy Qu on 16 Oct 2015
Thanks for your generous comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guest and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you here again.

8/10 Good

JACKY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best international hotel in Jinan
Good Location - East area Breakfast buffet is good
Response from Lucy on 19 Dec 2015
Thanks for your comments to Sheraton Jinan Hotel and we are glad you could enjoy your journey here. We prepare many benefits to welcome our SPG members. We hope our sincere service will let you have a warm and memorable experience in Sheraton Jinan Hotel and welcome back to be with us when you visit Jinan for the next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good- modern. No negatives. Staff helpful. Clothes cleaning a bit expensive.

8/10 Good

Adam, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot in Jinan
Hotel is very nice in the City of Jinan, Shandong Province. The hotel is only 15-20 mins from the airport, but there is not much around it. The rooms are large, beds are Sheraton comfortable, and the service is what you come to expect from this great brand. Breakfast Buffet is extensive and delicious.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
all good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD
ALL GOOD

10/10 Excellent

Daniel, orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Very nice hotel. Very impressive rooms in terms of appearance and cleanliness. There was a lingering smell that I think was coming from the pipes in the bathroom..same was true for the other room I booked. But it was not overbearing. The only real negative was we couldnt get room temp lower. Service desk could only open the window. Thermostat bottomed out at 18 deg C but it was definitely hotter. But, for the price it was excellent stay.

6/10 Okay

Wing Hong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed our stay at the Sheraton Hotel at Jinan. We received a warm welcome and excellence services from the hotel staff. They have been very helpful and very nice to us!

10/10 Excellent

Wenjun Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Adam, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Jinan
The hotel is very nice, with newer rooms, very clean, and good service from the staff. The location unfortunately is pretty far from the airport.

10/10 Excellent

KM, Coventry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel despite remote location.
I would recommend this hotel to any business people. It is clean, well maintained and offers a good range of facilities (despite the Spa being closed during my recent visit in Feb2014).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central for my visits

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming-Eating & Relaxing
We thoroughly enjoyed our visit to this hotel. It is pretty far away from the huslte & bustle of the downtown area. However,I appreciated this as this was simply to be a relaxing time. My overall rating would be a 5 if there was a little store to buy incidentals and snack items. Pierre was very nice in the restaurant.

10/10 Excellent

kerry, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet-good gym/pool

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Excellent accommodations, superb service, very friendly staff.

8/10 Good

Nicholas, Copenhagen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. Pretty nice buffet as well. No good internet connection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantistic
Management tried their best to make sure our stay was satisfying, we did enjoy our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice far away hotel
Excellent hotel, but is 30 minutes from the city center.

8/10 Good

Craig, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Sheraton - Jinan
Very impressive hotel with great amenities.

10/10 Excellent

Dean, Retford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Hotel is A1 in every respect other than do not provide shuttle to airport (10miles away) and there is little in the area other than olympic venue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Amazing Value
This new hotel is beautiful and modern, spacious rooms and a great breakfast buffet for Westerners and Chinese alike. My only regret is that I couldn't stay longer!

8/10 Good

Choo-Kwang

Stayed 1 night in May 2023

10/10 Excellent

RAH CO LTD

Stayed 1 night in Apr 2023

10/10 Excellent

CAIFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

yinchao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

jianlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
还可以 前台服务不错
Stayed 1 night in Jan 2020

8/10 Good

FUMIKO

Business traveller
Liked: Cleanliness, staff & service, room comfort
部屋が広くて過ごしやすかった
雰囲気はさすがに良いホテルだと感じました。エレベーターも数があり、待つことなく良かったです。朝食もいろいろと種類があり美味しかったです。
Stayed 4 nights in Nov 2019
Response from Guest Service on 22 Nov 2019
Thanks for your comments on Sheraton Jinan Hotel.We have complete equipment and delicious breakfast to provide guests the best experience.Welcome back to Sheraton Jinan Hotel and we expect to meet you here again!