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Reviews of Muen Hot Spring Hotel

3.5 out of 5
Muen Hot Spring Hotel
No.29, Renai Rd., Jiaoxi Township, Jiaoxi, Yilan County

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 434 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shyyea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

byung

8/10 Good

Joseph Kwong Yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the private hot spring in the room but would feel more comfortable if there was a sign indicating that the pool was cleaned/sanitized after every guest stay. We also liked the convenience of the underground parking as well as the excellent breakfast. The International portion of the hotel is rather dated with an unpleasant smell at the elevator lobby, but not inside the room. Some of the floor tiles inside were cracked but the room we had was spacious, quiet and quite pleasant. Also like the location which is close to many restaurants and stores.
Stayed 1 night in Nov 2023

10/10 Excellent

angela

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Good service and friendly staff, spacious room and in-room hot spring tub.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jiaoxi hot springs piped INSIDE your room!
I've stayed here twice. It's a great way to experience the hot springs in complete privacy. They pipe the hot spring water to a huge bath in your own room. It's set up next to the windows, so once you're in you can open the curtains and enjoy the view. The bathroom is sealed off from the rest of the room, so the room stays cool and dry. The location is great, right next to the main little downtown of Jiaoxi. The room is comfortable and quiet with good views. As of August 2021, they are doing some kind of renovation or something, so you have to check in at the desk *next door* to the hotel. That was confusing, but not too inconvenient.
Stayed 1 night in Aug 2021

8/10 Good

Jack Chi-Feng

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable bed and good location
The room is very spacious and the bed comfortable. Ideally located in the center of the city.
Stayed 1 night in Jul 2020

6/10 Okay

Sandy

Liked: Cleanliness, room comfort
Disliked: Staff & service
A not so pleasant surprise
The lady who greeted us over the check in counter was unfriendly. She has a terrible attitude and failed to treat the hotel guests politely. After all we paid to stay in this hotel and we deserved to be treated properly. For the steep room price, other than the comfort of a big room and a big tub of hot spring, the breakfast is ok and the room looks tired. The location of the hotel is brilliant.
Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from pao on 27 Dec 2019
親愛的Anonymous你好~ 感謝你入住多愛溫泉會館，感謝您的支持，我們會繼續努力提供你更優質的服務，希望下次還有機會能為你服務 多愛溫泉會館團隊

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, good view. Friendly staff and provide pick up transport for check in and out.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and was nice to upgrade our room to suite. Very comfortable stay we had. Definitely will go back again
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast we will back again . Joao i is very beautiful place go visit
Stayed 1 night in Oct 2019
Response from Reservation Department on 13 Oct 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Pooi Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome by helpful and friendly staff. We enjoyed our stays here. We loved the private hot-bath in our room so much! It’s a convenient location and easy access to all shops and restaurants nearby. Definitely will come back here again.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Gui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment..everything was great .
Stayed 1 night in Jun 2019
Response from Reservation Department on 7 Sept 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is spacious and clean. View is so nice, you can bring some nice wine and beer, enjoy the great view of Jiaoxi. However, the facility is a little old and the pillows are kinda smelly. They don't have those white lights that Taiwanese usually use, they use yellow lights and it somehow dark in the room if you'd like to do some work or read a book.
Stayed 1 night in Jun 2019
Response from Reservation Department on 7 Sept 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

cheng

Liked: Staff & service, property conditions & facilities
Very good service - suggest you to take the water bottle at counter when you go out as it is very hot outside and free transport to train station and bus transfer station. Staff are very polite. Room is spacious. Breakfast has good varieties - surprise to have mulberry vinegar, kumkat jelly as desert. Overall the room is very clean except the cups in bathroom with yellow stain.
Stayed 4 nights in Apr 2019
Response from Reservation Department on 28 Apr 2019
Dear cheng, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

CHEE HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room is super big and comfortable, the breakfast buffet is super!
Stayed 1 night in Mar 2019
Response from Reservation Department on 28 Apr 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean. Free flow of Bottled water that you can collect from the reception throughout the day. Free shuttle service provided to/from the bus station. Staff are friendly and good spread of breakfast.
Stayed 2 nights in Mar 2019
Response from Reservation Department on 3 May 2019
Dear guest: Thank you for accommodating with Living Water Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavor to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Kind Regards, Customer Service Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very roomy and comfortable. Hot spring tub was great! Breakfast selection was wonderful and delicious. A great place to stay!
Stayed 1 night in Mar 2019
Response from Reservation Department on 28 Apr 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

Jingmei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub was nice
Hot tub was quite alright. Reception was warm and attentive. The lady saw me coming back with cup noodles and offered me an extra bottle of water. Breakfast selection was good. Do note however that you are limited to the plates set out for each diner. My mom asked for a clean plate to get a second helping and was declined.
Stayed 1 night in Mar 2019
Response from Reservation Department on 13 Jun 2019
Dear Jingmei: Thank you for accommodating with Living Water Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavor to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Kind Regards, Customer Service Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員非常好（大推），接駁車貼心，早餐很好吃，餐廳令人感覺舒適，附近就可以逛街很方便！泡湯住宿好去處！
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to Main Street but quiet at night
Stayed 2 nights in Feb 2019
Response from Reservation Department on 24 Feb 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Joanne Wai Kwan

Disliked: Property conditions & facilities
room is big but hotel is rather old. bathroom needs renovation.
Stayed 1 night in Dec 2018
Response from Reservation Department on 5 Feb 2019
Dear Joanne Wai Kwan： Thank you for sharing your feedback about your stay with us! We know that a old house like the Living Water Hotel needs from time to time a little updating, so we hope you understand that we redecorate our rooms step by step. We are happy that you had a great time and are looking forward to welcoming you soon again! Kind regards, Customer Service Team

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Onsen was awesome, Huge. "so-so" location. Breakfast was great. Staff was superb. Bed was too soft. Staff will help call taxis if you need
Stayed 3 nights in Dec 2018
Response from Reservation Department on 6 Jan 2019
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Elf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious room. The spa pool in the room facing the hills makes it most relaxing. Easy to walk to food places around.
Stayed 1 night in Dec 2018
Response from Reservation Department on 6 Jan 2019
Dear Elf, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

Gowtham, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a convenient location with very good hot spring jacuzzi
Stayed 2 nights in Nov 2018
Response from Reservation Department on 6 Jan 2019
Dear Gowtham, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of Yilan
Great place, great staff, great food
Stayed 2 nights in Jul 2018
Response from Reservation Department on 8 Sept 2018
Dear guest, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Sua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
Room is spacious. Hot spring bathtub is big. Breakfast is nice.
Stayed 1 night in May 2018
Response from Reservation Department on 8 Jul 2018
Dear Sua, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Sherina, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotspring Bathtub and Receptionist
The bathtub is huge and you would be disappointed by the hotspring. Staff is friendly.
Stayed 1 night in May 2018
Response from Reservation Department on 8 Jul 2018
Dear Sherina, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

Francis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2018

8/10 Good

Hin Thong

Liked: Cleanliness, staff & service
Place is clean but bathroom needs to be refurbished. Shower room is too small & Water pressure is very low
Stayed 2 nights in Apr 2018
Response from Reservation Department on 8 Jul 2018
Dear Hin Thong, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi. We Love to hear your feedback and use it to review and improve our services. Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

WING CHUEN

Liked: Staff & service, room comfort

10/10 Excellent

Ping Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite breakfast!
Exceeded my expection. Tasty and elaborate breakfast to start the day. Very good value for the money.
Stayed 1 night in Jan 2018
Response from Reservation Dep. on 5 Mar 2018
Dear Ping Kee: Thank you for choosing to accommodate with Living Water Hotel! Our rooms have been designed to offer a spacious and comfortable accommodation experience. We endeavor to make your stay an enjoyable one, as always. Since the hot spring is the one of the most important attractions in Jiao Xi, we have made every effort on our in-room spa pools, and we are glad that this creates an unforgettable experience in your journey. We value our customer's satisfaction, and it would be much appreciated if you would spend some time to provide us your valuable comments. Beyond our appreciation, these comments would certainly provide positive energy to our management team and staff members. Customer Service Team

10/10 Excellent

PO YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had been upgraded to a big room and the staff there were friendly. The breakfast there was good too.
Stayed 2 nights in Dec 2017
Response from Reservation Dep. on 5 Mar 2018
Dear PO YING: Thank you for choosing to accommodate with Living Water Hotel! Our rooms have been designed to offer a spacious and comfortable accommodation experience. We endeavor to make your stay an enjoyable one, as always. Since the hot spring is the one of the most important attractions in Jiao Xi, we have made every effort on our in-room spa pools, and we are glad that this creates an unforgettable experience in your journey. We value our customer's satisfaction, and it would be much appreciated if you would spend some time to provide us your valuable comments. Beyond our appreciation, these comments would certainly provide positive energy to our management team and staff members. Customer Service Team

8/10 Good

sharon, Califonia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location but the bed is not comfortable.
Overall it’s good but the bed is too soft and killing us. They need to replace the mattresses.
Stayed 1 night in Jan 2018
Response from Reservation Dep. on 3 Mar 2018
Dear sharon, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and breakfast.
Best breakfast I had in Taiwan so far. Very attentive and warm service from all staff. But location not as convenient because not on main road. But that is only a challenge when it rains. Overall, well worth the price. Great hotel.
Stayed 1 night in Dec 2017
Response from Angela on 24 Dec 2017
Dear Charissa, Thank you for choosing Living Water Hotel for your recent stay in Jiao Xi! We Love to hear your feedback and use it to review and improve our services! Looking forward to welcome you again soon. Customer Service Team

8/10 Good

LI HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017