Shangri-La Hotels and Resorts in Jean

"Clean room, "

"Very Clean room "

"We didn't interact with any staff except security to ask directions and maid to ask for extra supplies. Location is convenient to freeway and great free parking except when you return to the garage in the evening after sports tournaments."

"The bathrooms were not clean and the staff were rude "

"No , waited an hour+ for shuttle"

"Great hotel and amenities. Beautiful pools, great restaurants and bars, shopping, etc- never have to leave the venue "

"Central location, quiet and clean. Kiosk check in was quick, used the text help, great stay"

"The staff were super nice, the rooms were excellent. "

"I WILL NEVER STAY HERE AGAIN . WE WAITIED 1 1/2 HOURS TO GET CHECK IN. THEY ONLY HAD 3 CLERKS. I FOUND A DIRTY WASHCLOTH IN MY ROOM. THE HOTEL MANAGER SAID THEY WOULD SEND SOMEONE UP TO DEEP CLEAN THE ROOM. WHEN WE RETURNED THE BED WAS MADE AND THE TOWELS WERE RESTOCKED, BUT THEY DIDNT EVEN VACCUM. THE ONLY THING THEY DID FOR ME WAS REFUND 1 OF THE 4 RESORT FEES. VERY DISSAPOINTING"