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Reviews of Swiss-Belinn Cibitung

3.5 out of 5
Swiss-Belinn Cibitung
Jl. Teuku Umar km 45 No 26, Cibitung, Cikarang, Jakarta

Reviews

7.4

Good

Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 2 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kazuaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff in the hotel is working so hard. I'm very impressed on that part. However a fixed rod to install toilet roll was attached by a tape. So I feel like trivial maintanance is done by taking palliative measures in the hotel. Also other fixed rod for hand shower was also unstable, I was feeling awkward to change angle of it. but it was not a big issue. Overall it was pretty comfortable experience to stay.
Stayed 4 nights in May 2024
Response from Fabio on 7 May 2024
Dear Mr. Kazuaki,Warmest greeting from Swiss-belinn CibitungThank you for sharing your feedback with us. We truly appreciate your kind words regarding the hard work of our staff. Your observations regarding the maintenance issues have been duly noted, and we apologize for any inconvenience caused. Rest assured, we will address these concerns promptly to ensure a more seamless experience for our guests in the future.We hope to welcome you back for another comfortable stay soon.Best regards,Fabio AtlantaDuty Manager

6/10 Okay

Seokyeoung

Business traveller
Disliked: Cleanliness
Stayed 1 night in Aug 2021
Response from Kiki on 19 Aug 2021
Dear Our Valued Guest, Thank you for taking your time to give rating for our hotel. Please do not hesitate to share your experiences during stay in our hotel. Any feedback from you would be highly appreciate for our hospitality service improvement. We look forward to serving you again soon! Sincerely, Kiki Lesmana General Manager

6/10 Okay

gyongoh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Kiki on 19 Aug 2021
Dear Our Valued Guest, Thank you for taking your time to give rating for our hotel. Please do not hesitate to share your experiences during stay in our hotel. Any feedback from you would be highly appreciate for our hospitality service improvement. We look forward to serving you again soon! Sincerely, Kiki Lesmana General Manager