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Reviews of DREAMTEL Jakarta

3 out of 5
DREAMTEL Jakarta
Jalan Johar No.17-19, Menteng, Jakarta, Jakarta

Reviews

6.6
Rating 10 - Excellent. 4 out of 74 reviews" "
Rating 8 - Good. 32 out of 74 reviews" "
Rating 6 - Okay. 24 out of 74 reviews" "
Rating 4 - Poor. 6 out of 74 reviews" "
Rating 2 - Terrible. 8 out of 74 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kamran

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Photos doesn't reflect the property
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
need more staff to help on the check in. and help the guests with their luggage.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants!
The building is still relatively "new", about 10 years old, but it desperately needs a thorough updates. Avoid rooms with carpets (they have ones with tiles). The problem would be the under-staffing, even that they were very nice and respectful to guests. The rooms are large, the bed is large with good, firm mattress, and they have a (not-so-cold) fridge and plenty of cabinet space to store your items. I can see it used to be a pretty nice hotel, but at this current condition, I would not recommend anyone to stay more than 2 nights there, even though the price seemed to be pretty low for the area. Everything is falling apart. We had issues with ants, most likely because guests would put their dirty dishes in front of their rooms and it remained there for many hours with nobody picked them up. Towels were old and had many dirt spots, molds in the bathroom, etc. The positive thing we had was the food. It tasted above average for 2 or 3-star hotels with free-breakfast. Coffee was amazing. They had an egg counter, but as the hotel is understaffed when we stayed, sometimes there would be no one there, and many times the security guard at the front had to multitask and also became the cook for the egg counter. It was a bit funny to see when you stayed longer enough to observe. I would not blame the staff, as they already did the best they could, but the Dreamtel hotel management had to update the hotel and also add more staff.
Stayed 9 nights in Aug 2023
Response from Jhon on 1 Nov 2023
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. By now we still on progress to change the room carpet into room with tile and painting the wall of rooms was finished and we will check related to other issues and make some improvements. Thank you for your review and hope you can stay again at our hotel. Thank you. Regards,Dreamtel Jakarta

8/10 Good

BALAJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel with a nice little breakfast
The staff is very helpful and knows a good amount of english.
Stayed 1 night in Jul 2022
Response from JHON ELIAKIM on 29 Aug 2022
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We hope you can stay again at our hotel. Thank you. Reagards,Dreamtel Jakarta

4/10 Poor

arnaud

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful stay! Dirty!!!
I have never been in such a dirty room. Long hair every where, stain on the bed sheets. Awful experience! + we got downgraded
Stayed 2 nights in Jan 2021
Response from Jhon on 16 Aug 2021
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta

10/10 Excellent

jameel

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was so good location, clean but old. very nice staff and friendly.
Stayed 7 nights in Jan 2020
Response from Jhon on 3 Feb 2020
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review and hope you can stay again at Dreamtel Jakarta. Regards, Marketing Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Jhon on 9 Jan 2020
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and we do apologize for your unpleasant during stay. Regads, Marketing Team

6/10 Okay

HA

Budget Hotel with good breakfast
Good location, 2 and a half stars hotel but serve good breakfast.
Stayed 3 nights in Dec 2019
Response from Jhon on 9 Jan 2020
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your good review to us. Regards, Dreamtel Jakarta

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Staff was nice and great location. Only the toilet is not really clean. Will come again next time.
Stayed 2 nights in Dec 2019
Response from jhon on 9 Jan 2020
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and we do apologize for your unpleasant stay. Regards, Dreamtel Jakarta

10/10 Excellent

HIU WAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from rina on 8 Jun 2019
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review. your review is important to us to make more improvement in our service.. Regards, Reservation Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
just okay la
Stayed 2 nights in Feb 2019
Response from Jhon Eliakim on 25 Feb 2019
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and hope in the next future, you can stay again in Dreamtel Jakarta. Thank you. Regards, Dreamtel Jakarta

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jhon on 16 Aug 2021
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Jhon on 16 Aug 2021
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta

6/10 Okay

Qwerty

Liked: Staff & service
Disliked: Cleanliness
Cons: Room was not soundproof so I got woken up every morning at 4am from prayers nearby. Not a single night of good rest for 10 nights of stay (no intention of disrespect to my Muslim friends, I respect their praying). Water flows very slowly down the sink and sometimes had to stop the tap to let the water flow off first otherwise the sink will flood. The walls in the shower were mouldy that I moved carefully within the shower glass. Cleaning really needs to be done. Wifi was slow at best and only works normally when device is near the door. Not able to load HD videos on youtube without pausing. Breakfast was ok but the meats and veggies seemed to be leftover from the day before because they tasted real hard. Pros: Housekeeping was prompt and housekeeper was a nice young chap who did his work diligently. Aircon in room was good. Location was good and near to a lot of malls so Grabcar and GoCar are all cheap. Staff always greeted us with a smile and were quick to provide assistance. 5 star customer service!
Stayed 10 nights in Dec 2018
Response from Jhon on 26 Dec 2018
Dear Qwerty, Greetings from Dreamtel Jakarta! Thank you for staying at us and we do apologize for your unpleasant during stay at us (because not soundproof of our room, WiFi was slow, etc). We'll take this as a seriously thing and take this in our internal meeting to improving our quality. Hope in the future you staying again at Dreamtel Jakarta. Once again we do apologize. Thank you. Regards, Dreamtel Jakarta

8/10 Good

Christine, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, room comfort
Nice hotel in between of central and south jakarta
Stayed 4 nights in Dec 2018
Response from Jhon on 19 Dec 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review to us and hope your can staying again with us in the next future. Have a good day and thank you. Regards, Dreamtel Jakarta

8/10 Good

Andy

Liked: Staff & service
Great place to just sleep. Location is convenient to walk around. Breakfast was good.
Stayed 4 nights in Sep 2018
Response from Jhon on 19 Sept 2018
Dear Andy, Greetings from Dreamtel Jakarta! Thank your for your review and hope you can back again to staying at Dreamtel Jakarta. Have a great day. Regards, Marketing Team

8/10 Good

Eileen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel off within walking distance of nearby attractions, shopping and food.
Stayed 4 nights in Sep 2018
Response from Jhon on 19 Sept 2018
Dear Eileen, Greetings from Dreamtel Jakarta! Thank your for your review. We'll take your review as a note to more improve our quality service. Have a great day. Regards, Marketing Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as photos
The photos seems was pictured when the hotel opened , but now its too old and dirty. , and for breakfast I didn't eat any day during my stay because there is no variety of food its just 2 tables with few Indonesian food , I don't recommend at all
Stayed 6 nights in Aug 2018
Response from jhon on 19 Sept 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank your for your review and we do apologize for your unsatisfied during stay in Dreamtel Jakarta. We'll take your review as a note to more improve our quality service. Have a great day. Regards, Marketing Team

8/10 Good

Sasi, Malaysia

Liked: Staff & service, room comfort
Hotel near to street food. Nice to stay
Stayed 1 night in Jul 2018
Response from Jhon on 6 Aug 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for you good review to us and hope in the future you can stay again. Have a great day and Thank you. Regards, Marketing Team

8/10 Good

Muliyanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Jhon E on 12 Mar 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review and we do apologize for you unpleasant during staying at Dreamtel Jakarta and your review is important to us to make more improvement in our service.. Regards, Jhon Eliakim Marketing Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for 1 night.
Great for overnight stay. Higher than my expectation. Location is good, near to everything I need to reach. We didn't try the breakfast as we were on hurry. A new building constructed beside the room cover the light from the outside. Big window in room feel useless. Good thing was the lighting inside the room is acceptable. Our phone provider signal is bad inside the room, worst part, wifi isn't working most of time our stay. Overall it's acceptable since we didn't stay in room whole day.
Stayed 1 night in Oct 2017
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for your review and we do apologize for you unpleasant during staying at Dreamtel Jakarta and your review is important to us to make more improvement in our service.. Regards, Jhon Eliakim Marketing Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from jhon on 16 Aug 2021
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is trash.
The wifi is always so slow you cannot do anything. When I call to ask why the wifi doesnt work they just say "Yeah it's slow" Never go here. There's no wifi.
Response from jhon on 16 Aug 2021
Dear Guest Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you Greetings, Dreamtel Jakarta

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
poor night's sleep
Good room facilities but the mattress was terrible

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Adequate
Handy for transit.

8/10 Good

M Jafri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in jakarta for leisure trip.
Good hotel, near to Monas which is centre of tourist place and near to plenty shopping mall. The condition of room is average but the breakfast not so good, lack of service and waiter at the cafe.

6/10 Okay

alan, Minnesota

Liked: Staff & service
A tail of 2 hotels
I stayed in 2 different rooms and they couldn't have been more different. The first couldn't have been nicer. Marble bath, all new fixtures, etc. the 2nd room was run down: stained commode, hot water faucet in sink didn't work, broken cabinet in room, walls covered with scrap marks, etc. a roll of the dice: could be excellent, could be awful.

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Excellent staff

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lin, Indonesia

Liked: Staff & service
Good location
Good price for 3 star hotel around Menteng area. Need to improve the cleanliness in the room. The water from the sink wont stop even I tried to close it really tight. And somehow the water taste weird. Use regular soap but feels like oily to the skin so the soap feels like hard to clean(I guess because the water). However, the room is quite ok. Not too small.

6/10 Okay

Jenskumar

Room clean but bathroom could use a extra hand.
Allright place, room was clean. Bathroom not so much.

2/10 Terrible

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dirty
there are animals, like mice and rats, at the breakfast buffet. The carpet of the room reminded me of hardcore punk clubs in Europe. The furniture in the room was broken.

2/10 Terrible

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rats at the breakfast buffet
this is just to say ..... I mean literally, animals, huge and grey

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ok for hotel in Jakarta
The hotel is ok for Jakarta.

4/10 Poor

LESLIE, SOUTH AFRICA

Disliked: Cleanliness, property conditions & facilities, room comfort
DISGUSTED!!!!
I WILL NEVER STAY AT DREAMTEL AGAIN. HAD TO MOVE ROOMS TWICE. AFTER THEY CLEANED THE ROOM THE ROOM STOOD OPEN THE WHOLE DAY AND WAS NOT LOCKED BY THEM HOW CARELESS. THE CLEANLINESS WAS SHOCKING ONLY THE BEDS ARE MADE UP AS FOR CLEANING THE BATHROOM OR THE FLOORS THERE IS NO SUCH THING AS PREVIOUS PEOPLE'S HAIR WAS STILL LYING ON THE BATHROOM FLOORS SHOWER NEVER GETS CLEANED THE HOTEL STINKS INSIDE IT IS SO HOT IN THE PASSAGES BREAKFAST WAS JUST AS PATHETIC. THE LOCK OF THE DOOR WAS BROKEN THEY DID NOT HAVE SPARES SO THEY SIMPLY COULD NOT FIX IT AND WE HAD TO STRUGGLE WITH THE DOOR FOR THE WHOLE WEEK. NOT WORTH IS MONEY AT ALL. WE ARE USED TO BETTER

6/10 Okay

java, Texas

Nice hotel close to plenty restaurants
Short distances to Sarinah and Gambir .also walking distance to Plaza Indonesia.
Response from enquiry@dreamteljakarta.com on 16 Aug 2016
Warm Greeting From Dreamtel Hotel Jakarta, Thank you for staying with us. Kind Regards, Dreamtel Hotel Jakarta

6/10 Okay

Verified traveller

OK stay
It was OK. Better than the average in Jakarta though. The air conditioning was a bit noisy and the toilets were ancient.

8/10 Good

Frans

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel next to trainstation
Stayed 2 nights in Jan 2024

6/10 Okay

Shizuho

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Jhon Eliakim on 11 Jan 2023
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you. Reagards,Dreamtel Jakarta

8/10 Good

martin

Liked: Cleanliness
Locatie en uitzicht en onderhoud was goed tenoren
Response from Jhon Eliakim on 11 Jan 2023
Dear Guest, Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you. Reagards,Dreamtel Jakarta

2/10 Terrible

??

Disliked: Cleanliness
I've never seen such a dirty hotel！！！ こんな汚いホテルは見たことないです。
Stayed 1 night in Aug 2022
Response from Jhon on 2 Sept 2022
Dear Mr. Liu,Warm greetings from Dreamtel Jakarta! Thank you for staying at our hotel and your comments to improve the quality of our services. We will check related to this issue and make improvements. We hope you can stay again at our hotel. Thank you. Reagards,Dreamtel Jakarta

6/10 Okay

Yoji

Liked: Cleanliness, staff & service
外の音がうるさかった。 スタッフの方々の対応は非常に良かったですよ！！ 価格を考えるとには満足と言うべきかな・・・・
Stayed 1 night in Nov 2018
Response from Jhon on 3 Jan 2019
Dear Yoji, Greetings from Dreamtel Jakarta! Thank you for your review to us and we do apologize for your unpleasant during stay due to outside sound was noisy. We take your review into our internal meeting to improve our quality. Once again thank you. Regards, Dreamtel Jakarta

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Jhon on 26 Nov 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for chose us for your accommodation and hope you can stay again in Dreamtel Jakarta. Regards, Marketing Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sincere attitude
This Hotel is not a High Grade Hotel, but a Comvinient Hotel. Fee is not expensive, but reasonable. Service is Sincere and Convinient. Unfortunately I left my Mobile Gadget in the room, but It would be returened fortunately.
Stayed 1 night in Oct 2018
Response from Jhon / Marketing Team on 12 Oct 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for stayed at us and we do apologize for your unpleasant stay. Hope in the future, you can stay again in our hotel. Thank you. For the mobile gadget that you left at hotel, may I know your name and your booking number? so we can tracking in lost & found division. Regards, Dreamtel Jakarta

2/10 Terrible

Y, JAPAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jhon on 19 Sept 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank your for staying in Dreamtel Jakarta. Have a great day. Regards, Marketing Team

4/10 Poor

Mia, Finland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inexpensive hotel in a great location. However I would not recommend to accommodate business guests here as the level of hygiene isn’t on an acceptable level in global terms. The nicest bit was the all smily and friendly staff! Pros: • convenient location • decent breakfast included • toiletries, safety box, hair dryer - all nice bonuses • working wifi • friendly staff members Cons: • lack of cleanliness. There were lipstick marks on the wall, dirt around the doors and toilet seat etc. Pretty stained linen and towels as well. • non-smoking room had been smoked in. The smell was gross and floor carpet had cigarette holes. • room fridge was plucked and on, but hot as a microwave • proximity to a mosque and it’s rather lengthy morning prayers from 4am onwards kept awake
Stayed 2 nights in Jul 2018
Response from Jhon on 16 Aug 2018
Dear Guest, We do apologize for your inconvenience during stay and do thank you for your review, we take your review to make improvement our quality. Once again thank you and please accept our apologize. Regards, Marketing Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格適中 旁邊有ok便利商店 早餐普通吃得飽
Stayed 1 night in Aug 2018
Response from Jhon on 6 Aug 2018
Dear Guest, Greetings from Dreamtel Jakarta! Thank you for stayed at us and for your good review. Hope in the future you can stay again in Dreamtel Jakarta. Have a great day and thank you! Regards, Marketing Team

8/10 Good

Yannick

Liked: Staff & service, room comfort
Nicely located but could be cleaner
Hotel nicely located near the train station and the National Monument. Beds are comfortable. It could be a little cleaner but it was not awful either.
Stayed 2 nights in Jun 2018
Response from Jhon on 18 Jul 2018
Dear Guest, Thank you for your review and we'll doing improvement to making more cleaner. Regards, Marketing Team