Exterior

Reviews of Sawgrass Marriott Golf Resort & Spa

4 out of 5
Sawgrass Marriott Golf Resort & Spa
1000 TPC Blvd,, Ponte Vedra Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again! Possibly the best stay in Florida I have ever had.
Stayed 5 nights in May 2024
Response from Director of Operations on 23 May 2024
Dear Ashley, We are thrilled we exceeded your expectations for an outstanding stay at Sawgrass Marriott Golf Resort & Spa, and we thank you for sharing your experience with other travelers. Your satisfaction is paramount to us, so we are glad you enjoyed all of our services. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Thank you,Jason Aipperspach,Director of Operations

2/10 Terrible

Nicolae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stood in line for almost 1 hour to check in! Hallway to the room was frigid cold, but room itself was hot and uncomfortable. Air vents in the room were dirty, carpet was dirty. Noise coming from the bathroom/pipes all throughout the night was incredibly loud and kept us awake all night. One of the sinks in the bathroom bubbled and backed up with nasty brown water. Really terrible experience.
Stayed 1 night in May 2024
Response from Director of Operations on 21 May 2024
Dear Nicolae, Thank you for evaluating your visit. Ensuring a positive and fulfilling experience for every guest is our top priority; therefore, we are disappointed to hear about the difficulties you encountered. Please accept our apologies for the wait time upon check-in and for the issues you had in your room that caused discomfort. Your feedback is appreciated, and we will discuss it with the individuals involved to enhance our service and accommodations. We value your feedback, and we hope you consider staying with us again. We would welcome the opportunity to restore your confidence in our resort.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Lauren Ann

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Ms. Ann, On behalf of everyone at Sawgrass Marriott Golf Resort & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return this way.Thank you,Jason Aipperspach,Director of Operations

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay but my room in the Villas, 1505, seems to have a bit of wear and tear - tired carpeting and well worn shower area.
Stayed 2 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Kenneth, Thank you for your review of our resort; we are delighted you had a great stay. We are glad you enjoyed our services and amenities during your visit. However, we regret the concern outlined about your room. We will share your observations appropriately. It was a pleasure to have you as our guest at Sawgrass Marriott Golf Resort & Spa, and we hope to do so again soon. Thank you,Jason AipperspachDirector of Operations

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Didn’t like that someone was able to charge my room a $200 bill from the bar. It was taken care of but should not have happened as well as getting sick for eating at the restaurant.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 22 May 2024
Dear Michael, Thank you for sharing your evaluation. We are pleased to see your overall rating for your stay. We are glad we could promptly resolve the billing-related issue you had, but we are also sorry for the inconvenience you experienced due to this situation. We also regret the additional concern about your dining experience and hope you are well. We take customer experiences and feedback very seriously. If you would, please provide your contact information, and we will contact you to address any questions you may have. Thank you.Thank you,Jason Aipperspach,Director of Operations

2/10 Terrible

edward

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Operations on 19 May 2024
Dear Edward, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Thank you,Jason Aipperspach,Director of Operations

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was not helpful did not have all the amenities públicisid everything had an extra fee and the room was super old and way badly maintained
Stayed 1 night in May 2024
Response from Director of Operations on 17 May 2024
Dear Carlos, Thank you for choosing us for your visit to Ponte Vedra Beach. Our team strives to ensure an exceptional experience for each guest; therefore, we are truly sorry we did not meet your expectations with our amenities. We will discuss this as a team, and we want to thank you for your patience. We hope you will consider giving us another chance to show you our commitment to delivering excellent hospitality.  Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here. Everytime we are in Ponte Vedra, this is where my son asks to stay. We have been coming here for years! Perfection in every way every single time!!!
Stayed 1 night in May 2024
Response from Director of Operations on 16 May 2024
Dear Benedict, Thank you for your kind words and for choosing to stay with Sawgrass Marriott Golf Resort & Spa time and time again. We are absolutely delighted to hear that you love staying with us and that our hotel is your go-to choice whenever you are in Ponte Vedra. It's truly heartwarming to know that your son looks forward to staying here, and we are honored to have been your preferred destination for years. We look forward to continuing to provide you with perfection in every way during your future visits.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Amari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. staff was beyond friendly
Stayed 1 night in May 2024
Response from Director of Operations on 13 May 2024
Dear Amari, Thank you for taking the time to review the Sawgrass Marriott Golf Resort & Spa. We agree, our beautiful, spotless resort includes everything you need to feel refreshed and invigorated during your stay, and we are delighted to know how happy you were with the courteous hospitalty you recevied during your stay. We enjoyed having you as our guest and look forward to seeing you again.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Director of Operations on 13 May 2024
Dear John, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent review. We are delighted we could provide you with a memorable stay. We look forward to you considering us again whenever your travels bring you back to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

2/10 Terrible

Ahmed

O
Stayed 1 night in May 2024
Response from Director of Operations on 13 May 2024
Dear Ahmed, Thank you for choosing to stay with us and taking the time to evaluate your experience. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Thank you,Jason AipperspachDirector of Operations

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely well kept grounds and pool. Interior is good but in need of updating. Ex. Carpet backing in room was shot. You could here the crumbled backing material when you walked across the room. Weddings took over on Saturday night - inside and out. Drunk wedding attendees until 2am woke us up and kept us awake. Room cleaning - Not enough cleaning staff. second night, gone all day, back to room at 5pm to find room untouched. The night manager responded and got someone to quick clean the room
Stayed 3 nights in Apr 2024
Response from Director of Operations on 1 May 2024
Dear Brian, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our lovely and well-kept grounds and pool. However, we apologize for the inconvenience you experienced during your stay. Your comments regarding the need for updates in the interior of our property have been noted, and your comments will be shared with appropriate individuals for the future modernization plans of the hotel. Furthermore, We are sorry to hear about the disturbance caused by the wedding festivities on Saturday night and the delays as well as oversight in the housekeeping service. Please know that we take your concerns seriously, and we will take steps to ensure better coordination for future events. We will also surely share your comments with the housekeeping team to improve our service delivery. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

EC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Nice, friendly and fun vibe.
Stayed 1 night in Apr 2024
Response from Director of Operations on 18 Apr 2024
Dear Guest, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful and relaxing property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. We also appreciate you mentioning how our courteous associates made a fantastic impression. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Property is a little worn, but clean. No help with baggage during check in and restaurant service was sub par. Nice location with dining options and walking paths nearby.
Stayed 1 night in Mar 2024
Response from Director of Operations on 1 Apr 2024
Dear Paul, Thank you for sharing your feedback regarding your recent stay with Sawgrass Marriott Golf Resort & Spa. We are pleased to hear that you found our property clean and appreciated its convenient location. However, we regret that we did not fully meet your expectations in terms of baggage assistance during check-in and the service provided at our restaurant. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our team, and we will take appropriate measures to address these issues and improve our service. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for choosing to stay with us.Thank you,Jason Aipperspach,Director of Operations

2/10 Terrible

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Got food poisoning at hotel restaurant. Lost 2 days of vacation because both my wife and I were sick.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 31 Mar 2024
Dear David, We sincerely hope both you and your wife are feeling better now. We are truly sorry for the problems you faced during your stay. We want to assure you that we have not received any additional reports of illness related to our dining venues. Your health is our main concern, and we want you to know that all our food is carefully stored and prepared in a clean area. However, we will definitely take your comments seriously and address them accordingly. Your feedback means a lot to us, and we are grateful that you brought this to our attention. We appreciate your patience and understanding.Thank you,Jason Aipperspach,Director of Operations

8/10 Good

Preston

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Director of Operations on 26 Mar 2024
Dear Preston, Thank you for sharing the nice rating about your experience at Sawgrass Marriott Golf Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 22 Mar 2024
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason Aipperspach,Director of Operations

4/10 Poor

Jenna Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Operations on 20 Mar 2024
Dear Ms. Lea, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Tom

Stayed 3 nights in Mar 2024
Response from Director of Operations on 31 Mar 2024
Dear Tom, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sawgrass Marriott Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Ann-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott does it again. Excellent stay. Didn’t like that I had to go outside to another building to go to the gym though
Stayed 1 night in Mar 2024
Response from Director of Operations on 4 Mar 2024
Dear Ann-Marie, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had an excellent stay. We appreciate your feedback regarding the gym location, and we will certainly take it into consideration as we continually strive to enhance our facilities for our guests. We look forward to welcoming you back for another exceptional stay at Sawgrass Marriott Golf Resort & Spa.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Riley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 6 nights in Nov 2023
Response from Director of Operations on 1 Mar 2024
Dear Riley, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa! We are thrilled to read about your fantastic stay and how much you enjoyed the amazing views. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Okay

Patricia

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 29 Jan 2024
Dear Patricia, We genuinely regret missing some opportunities to create the comfortable stay you and your family anticipated and deserved. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We also sincerely apologize for the maintenance and housekeeping issues you encountered in your accommodation. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Thank you,Jason Aipperspach,Director of Operations

8/10 Good

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views
Stayed 1 night in Jan 2024
Response from Director of Operations on 11 Jan 2024
Dear Nick, Thank you for choosing Sawgrass Marriott Golf Resort & Spa. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest and we look forward to have the opportunity to welcome you back on a future visit.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

Erin

Stayed 2 nights in Jan 2024
Response from Director of Operations on 28 Jan 2024
Dear Erin, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Jason AipperspachDirector of Operations

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from Director of Operations on 9 Jan 2024
Dear Amanda, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on 5 Jan 2024
Dear Sarah, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

Albert

Stayed 2 nights in Dec 2023
Response from Director of Operations on 21 Jan 2024
Dear Albert, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Thank you, Jason Aipperspach Director of Operation on 18 Dec 2023
Dear Mindy, On behalf of our team at Sawgrass Marriott Golf Resort & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your resort of choice whenever you return to Sawgrass.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service
Only warm water.
Stayed 1 night in Dec 2023
Response from Director of Operations on 13 Dec 2023
Dear William, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we regret the concern you outlined. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. It was our pleasure hosting you at the Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason AipperspachDirector of Operations

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on 11 Dec 2023
Dear Patricia, We are delighted you had an outstanding stay at Sawgrass Marriott Golf Resort & Spa and that you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

eugene

Stayed 1 night in Dec 2023
Response from Director of Operations on 29 Dec 2023
Dear Eugene, It was a pleasure having you as our guest at Sawgrass Marriott Golf Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

kelli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay in the villas
The villa was terrible. Water stains on the ceiling. Everything is old and in need of updates. Extremely disappointing for the price we paid.
Stayed 2 nights in Dec 2023
Response from Director of Operations on 5 Dec 2023
Dear Kelli, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans. We hope to welcome you soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director of Operations on 5 Dec 2023
Dear Eugene, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Jeremy

Stayed 2 nights in Nov 2023
Response from Director of Operations on 6 Dec 2023
Dear Jeremy, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post an excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Jason Aipperspach

2/10 Terrible

Teena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on Marriott
1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!
Stayed 1 night in Nov 2023
Response from Task Force on 13 Nov 2023
Dear Teena, Thank you for your detailed feedback. We sincerely apologize for the challenges you encountered with the front desk service and your room during your time with us. This does not align with our usual standards of service, and we regret not meeting your expectations. Rest assured your concerns will be addressed with the appropriate team to ensure the overall guest experience. We appreciate your patience and understanding. Your insights are invaluable, and we hope for the opportunity to provide a significantly improved stay on your next visit.Thank you,Garrett OliverTask Force

8/10 Good

leon

Stayed 1 night in Nov 2023
Response from Task Force on 26 Nov 2023
Dear Leon, We are delighted you had a great stay at Sawgrass Marriott Golf Resort & Spa. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Garrett OliverTask Force

10/10 Excellent

Ryan E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give the hotel 5 stars. My only complaint was the restaurant food. Overpriced and not that great, but everyone was nice and the drinks were cold. Minor complaint though. There are lots of nice eateries around there, especially at the TPC clubhouse. I would definitely go back.
Stayed 4 nights in Oct 2023
Response from Task Force on 2 Nov 2023
Dear Ryan, Thank you for being our guest at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your comments. We are pleased your overall experience was great. We are glad that you enjoyed the service from our attentive staff. However, we are sorry for not meeting all of your expectations. It is lovely to know that we will be your home every time you visit Florida. We look forward to seeing you again soon. Thank you,Garrett Oliver

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
smokers too close to the pub patio.
Stayed 3 nights in Oct 2023
Response from Task Force on 2 Nov 2023
Dear Anna, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Thank you,Garrett Oliver

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
This hotel needs updates. Not at all worth the price!!
Stayed 1 night in Oct 2023
Response from Front Office Manager on 24 Oct 2023
Dear Guest, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our guestroom needed updating, and we will share these notes with the appropriate individuals. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back at Sawgrass Marriott Golf Resort & Spa. Thank you,Onur

10/10 Excellent

Gladys, North Augusta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort with something for every age group. We had ages 7-67 and everyone had a fantastic time. Excellent food options on property, but also many restaurants close by. The Beach Club is just a quick, free shuttle ride away.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 2 Oct 2023
Dear Gladys, Thank you for being our guest and writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you particularly loved our family-friendly amenities, restaurants, convenient location, and complimentary shuttle. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you once more for choosing Sawgrass Marriott Golf Resort & Spa!Thank you,OnurFront Office Manager

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and clean. Excellent customer service
Stayed 1 night in Sep 2023
Response from Front Office Manager on 1 Oct 2023
Dear Zachary, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. We look forward to you choosing the Sawgrass Marriott Golf Resort & Spa any time your travels bring you back this way.Thank you,OnurFront Office Manager

6/10 Okay

Sonya

Travelled with group
Liked: Cleanliness, room comfort
Too pricey
Hotel itself was decent, but for the price they charge per night not worth it
Stayed 1 night in Sep 2023
Response from Front Office Manager on 13 Sept 2023
Dear Sonya, Thank you for choosing our hotel and for sharing your experience. We hope your overall stay was pleasant; however, we were disappointed that you felt the price did not meet your expectations. We appreciate your sentiments and assure you that we take careful consideration to be competitively priced for our area. Thank you again for your candid feedback, and we hope to have another opportunity to welcome you back.Thank you,OnurFront Office Manager

8/10 Good

Wayne, Lake Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
For this price/quality point, the hotel is falling behind. We booked a suite for (4) adults. While it was very roomy, the age is showing. Bathroom vanity legs were rusted, bathroom mirror had built in lighting, but mirror was rolling up from the edges, exposing wiring behind. Tile had been replace to fix two problems, and new tile didn't match
Response from Front Office Manager on 5 Sept 2023
Dear Wayne, Thank you for choosing us for your visit to Ponte Vedra Beach. We strive to ensure an excellent experience for each guest; therefore, we are disappointed to learn that your suite did not meet your expectations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your business and hope to have an opportunity to better your stay.Thank you,Onur,Front Office Manager

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023
Response from Front Office Manager on 24 Sept 2023
Dear Nancy, We are thrilled you had an excellent stay at Sawgrass Marriott Golf Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,OnurFront Office Manager

10/10 Excellent

Edward B

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 31 Aug 2023
Dear Edward, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for your terrific rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Thank you,OnurFront Office Manager

6/10 Okay

Trina

Travelled with family
Overpriced and underwhelmed
We were not impressed with the hotel. The a/c didn’t work properly, we lost power on half of the room, only 1 coffee cup for 2 people and the hallway leaked. We were given a voucher for 2 complementary drinks and were charged for them. They were removed from our bill when the charge was questioned.
Stayed 1 night in Aug 2023
Response from Front Office Manager on 21 Aug 2023
Dear Trina, Thank you for taking the time to review our hotel. We sincerely apologize for disappointing you with the maintenance issues you encountered while here and for the housekeeping oversights to your room. We have shared your comments with the appropriate teams to ensure these concerns are taken care of and not repeated. We are also sorry to learn of the confusion with the voucher offered; however, we are happy that this has been resolved. We certainly understand the frustration this undoubtedly caused and appreciate your patience. Thank you again for the candid feedback, and we hope to have another opportunity to welcome you back and show you our commitment to exceptional hospitality.Thank you,OnurFront Office Manager

10/10 Excellent

Josephine

Stayed 2 nights in Aug 2023
Response from Front Office Manager on 8 Sept 2023
Dear Josephine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,OnurFront Office Manager

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property for a quick weekend trip from Colorado. Best part was the shuttle to the beach club!! Will stay there again. When I visit my friends
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Dear Mary, Thank you for the outstanding review of your weekend stay at Sawgrass Marriott Golf Resort & Spa. We are delighted to read that our shuttle ride to the oceanfront Cabana Beach Club was a highlight of your visit. We look forward to welcoming you back the next time you plan to visit your friends. Thank you,OnurFront Office Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sawgrass never disappoints
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Dear William, Thank you for making the Sawgrass Marriott Golf Resort & Spa your home away from home! It is wonderful to read that we were able to provide you with an outstanding experience once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We look forward to seeing you again soon.Thank you,Onur,Front Office Manager

8/10 Good

Joanne

Stayed 3 nights in Jul 2023
Response from GENERAL MANAGER on 2 Aug 2023
Dear Joanne, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your kind rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Onur,Front Office Manager