Jacksonville Luxury Accommodation

I loved this hotel, it was our first time to Amelia Island. We have two small kids, ages 5 and 2. Everyone had a blast. Property is awesome. As always the customer service at a Ritz Carlton is above and beyond. The location is great, short drive or uber ride in to downtown. Beach feels secluded. I gave the hotel 5 stars, but there is a couple of things that I thought could be improved or changed. First, as expected there was a resort fee, but there was an additional charge for umbrellas on the beach. Chairs were free, but umbrellas were $25. To me, this was kind of nickel and diming. I mean, the hotel is $400+ a night and already has a resort fee. If you're on the beach, you want an umbrella. Just include the umbrellas! The second thing was the quality of the chairs on the beach. These are definitely not up to Ritz standards. Picture the white chairs that have the plastic straps that go across with space in between each, that should have a pad, but in this case don't have a pad. I have stayed at cheaper hotels with much nicer chairs. Sounds like it's not that big of a deal but when you are on a beach vacation you spend a lot of time in those chairs. But if those two things were improved this hotel would be that much better.

The view was spectacular, the staff was wonderful and very helpful. The rooms were better than the pictures.

Staff was very attentive, rooms very nice. Location outstanding.

Very accommodating to pets, even give gifts for the pets that come through. The hotel staff are very professional and helpful through their renovations. The deck is awesome with lots of new items. We will be returning to this hotel even for weekend relaxation trips.

We had ants in our bed and had to change rooms at 4 am in the morning the front desk was super polite and looked after us well .The second room we was moved too was a budget looking place dirty and more ants but only in the shower

We loved everything about this place. We were right on the beach, the room (presidential suite) was awesome. They even had little things like chocolates.

The hotel room was very clean but the room and sheets didn't smell fresh. The hotel staff sprayed the carpet but the smell continued. I couldn't explain the smell till my roommate arrived. She said it smelled like a pile of wet pool towels were just removed from the room after being in there for days. Other than that the hotel was very contemporary, new age style furniture. Hotel staff very friendly. NIce area with all types of restaurants in the area

The location was great for getting around the city and close to good restaurants.

Very convenient to airport and North Jacksonville. Older property. Room was very clean but needed some facilities upgrades. Breakfast was standard but served nicely and kept hot. Staff at front desk were standouts on all shifts. Pleasant, helpful knowledgeable. I would stay here again when visiting family.

Had a wonderful time and service was absolutely Great!