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Reviews of The Westin Jackson

4 out of 5
The Westin Jackson
407 South Congress Street, Jackson, MS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 462 out of 658 reviews" "
Rating 8 - Good. 121 out of 658 reviews" "
Rating 6 - Okay. 37 out of 658 reviews" "
Rating 4 - Poor. 19 out of 658 reviews" "
Rating 2 - Terrible. 19 out of 658 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got here reservation said parking included but they charge $28 for valet which is the only option besides parking on the street. I go in to check-in and the person working the counter double charged me for my stay because she didn’t check to see if I had already prepaid through Expedia. This experience has been horrible so far and I’ve only been here for an hour…btw I paid for valet parking and ended up parking my car myself. Worst experience ever.
Stayed 1 night in May 2024
Response from Sorethina R. on 23 May 2024
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area.

10/10 Excellent

Bridgette, Monterey

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Abbigale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here all the time when in town- great experience always
Stayed 1 night in Mar 2024
Response from Sorethina R. on 28 Apr 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shades broken in room. Could not sleep. Light coming in. Rooms have funny smell. Called front desk. Not helpful.
Stayed 1 night in Mar 2024
Response from Sorethina R on 30 Mar 2024
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area

10/10 Excellent

Tamika, Lake Cormorant

Stayed 2 nights in Mar 2024
Response from David on 27 Mar 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sorethina R. on 3 Mar 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Joycelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love where the hotel is located in downtown Jackson. Their well known museums have 5-10 minutes commute time.
Stayed 2 nights in Feb 2024
Response from Sorethina R. on 28 Feb 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great experience.
Our TV screen was purple (broke) and the handheld sprayer in the shower was leaking from the hose. Aside from that, everything was wonderful. We will stay here again. The website for the restaurant needs to be updated because some pages show different times. There should be more options for picky children.
Stayed 1 night in Feb 2024
Response from Sorethina R. on 25 Feb 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Spa and restaurant are on site. Very clean and staff are very friendly!
Stayed 1 night in Feb 2024
Response from Sorethina R. on 24 Feb 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Trecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Jan 2024
Response from Sorethina R. on 4 Feb 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from Sorethina R. on 21 Mar 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Perry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS EXCELLENT. THER WERE PROBLEMS WITH THE TELEVISION AND LIGHT, THEY PROMPTLY GOT ANOTHER ROOM. ROOM SERVICE WAS GOOD.
Stayed 1 night in Jan 2024
Response from Sorethina R. on 29 Jan 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2024
Response from Sorethina R. on 21 Jan 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great but the parking was not because, if you don’t do valet the parking is limited. For price of the hotel they need more parking space available.
Stayed 2 nights in Dec 2023
Response from Sorethina R on 31 Dec 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Tamara

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sorethina R on 31 Dec 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to what little nightlife downtown Jackson has. My wife and & I walked back from a club less than a mile away without encountering ... anybody, which feels a little creepy. But we never felt unsafe, & the hotel is situated between Jackson police headquarters & the United States district courthouse, so it doesn't feel risky. Anyway, if you don't feel like walking, just drive or grab a ride share to your destination. The hotel is fine inside.
Response from Sorethina R. on 19 Feb 2024
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ENTIRE STAY WAS PLEASANT, COMFORTABLE, AND EXCELLENT AMENITIES. ALSO, THE AREA WAS SAFE, GOOD VALETS, AND BEAUTIFUL STAFF.
Stayed 2 nights in Dec 2023
Response from Sorethina R. on 10 Dec 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful experience !!
I would highly recommend this hotel to others. My daughter, niece, and I traveled from Louisiana to Jackson for a cheerleading competition and we really enjoyed our stay there. From the valet services to check in and check out, the customer service was amazing. The staff was so polite and helpful. The entire hotel was was very clean as well. I will definitely stay again.
Stayed 1 night in Dec 2023
Response from Sorethina R. on 10 Dec 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sorethina R. on 10 Dec 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very nice and clean!
Stayed 1 night in Nov 2023
Response from Sorethina R on 25 Nov 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Nov 2023
Response from Sorethina R. on 16 Nov 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

2/10 Terrible

Deranique

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My stay was fine until the Valet forgot to turn my car off and my battery was dead the next day. I had somewhere to be for 10 am. So I had to beg a mobile mechanic to come and pay out of my pocket for a mistake I did not make. Plus the area around this location doesn’t seem very safe. Overall, I DO NOT recommend.
Stayed 1 night in Nov 2023
Response from Sorethina R on 12 Nov 2023
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get away
Wonderful experience
Stayed 1 night in Oct 2023
Response from Sorethina R on 24 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2023
Response from Sorethina R on 22 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean property. It looks and feels new. The staff is so polite. Definitely staying here again.
Stayed 1 night in Oct 2023
Response from Sorethina R on 22 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on 20 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin-Jackson
This is a very nice Westin. We have stayed before overnight, passing through to another state. Self parking is anywhere you can find a spot, which did not appear to be any available when we got there, so we gladly paid the 22.00 for valet, which is right across the street in a private lot. There didn’t seem much around to walk to, so we had dinner at Estelle in the hotel. Very nice bar/restaurant. We sat at the bar and the food was very good. Our room was very clean and cozy. Nice shower with rain shower head. Staff was very nice and helpful!
Stayed 1 night in Oct 2023
Response from David on 12 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

8/10 Good

E. W.

Location poor
Stayed 1 night in Oct 2023
Response from Sorethina R on 9 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your recent experience at Westin Jackson is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Tiffany, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice but has an unpleasant aroma. The lobby smelled like a trash can with air freshener trying to mask it and the hallways reeked of the smell of weed.
Stayed 1 night in Sep 2023
Response from Sorethina on 1 Oct 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!10 out of 10

10/10 Excellent

Auria

Stayed 1 night in Sep 2023
Response from Sorethina R on 22 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Norman

Stayed 1 night in Sep 2023
Response from David on 18 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Sarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was a breeze.
Lovely staff and clean property!
Stayed 1 night in Sep 2023
Response from David on 18 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023
Response from David on 8 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
Great Food, Great Staff, and Wonderful accommodations!!
Stayed 1 night in Aug 2023
Response from David on 1 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accommodating. I just wish Jackson would invest in the surrounding businesses.
Stayed 3 nights in Aug 2023
Response from David on 18 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from David on 1 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was very accommodating, the entire process of checking in, all the Facility were excellent. The up grades were well 2.
Stayed 1 night in Aug 2023
Response from David on 22 Aug 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Carla

Great hotel and staff is super friendly!
Stayed 1 night in Aug 2023
Response from Trisha on 12 Aug 2023
Hi Carla! Thank you so much for your kind words! We hope to see you in your future travels!

10/10 Excellent

Eunice L

Stayed 1 night in Aug 2023
Response from David on 1 Sept 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We arrived at 9pm & were exhausted from driving 7 hours. The cost for one night was high but we desperately needed a good nights sleep. It was a magnificent room & the bed was so comfy. The rain shower was fabulous. The only issue we had was that we were told at checkin that brunch was included with our stay so we thought that truly makes up for the extra expense of the room. However, when we went to eat the next morning we found out that it was not included. The prices were a little expensive so we shared a chicken & waffles plate. It was delicious. Overall it was a very nice hotel & we would definitely stay there again.
Stayed 1 night in Jul 2023
Response from David on 3 Aug 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

ALISON

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clean and comfortable and staff was wonderful
Stayed 1 night in Jul 2023
Response from David on 5 Jul 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

8/10 Good

Melchizedek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good nights sleep
Stayed 1 night in May 2023
Response from Trisha L on 1 Jun 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Trisha L on 1 Jun 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Westin Hotel Jackson
We went for our granddaughter's graduation from Jackson Medical School of dentistry. Her awards dinner was held at the Westin, and we stayed there for convenience. Our room was very comfortable and clean and the staff was very friendly and helpful.
Stayed 2 nights in May 2023
Response from David on 29 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

James

Stayed 1 night in May 2023
Response from David on 29 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Brandon

Stayed 1 night in May 2023
Response from David on 17 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was safe and secure. The surface was excellent from valley to check in. Everything was in order.
Stayed 1 night in May 2023
Response from David on 15 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

6/10 Okay

Alex, Foster City

Business traveller
Liked: Property conditions & facilities
Customer service at hotel could be better. The servers at hotel restaurant have no glue how to serve and provide good customer dinning experience.
Stayed 4 nights in May 2023
Response from David on 15 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Westin in Jackson. This is the only hotel i will stay when i visit.
Stayed 2 nights in Apr 2023
Response from David on 2 May 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
It was so clean and service was great
Stayed 1 night in Apr 2023
Response from David on 17 Apr 2023
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!