Dear Gavin,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Dear Bader,We appreciate all comments and reviews received from our guests and act upon them to improve our standards and guest satisfaction. I would like to point out that when our occupancy is high, there may be differences between the availability on online channels and the availability table displayed at the hotel. I am sorry that this situation has a negative impact on your accommodation experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor

Dear Bader,Thank you so much for your review regarding your recent stay with us. I was very concerned to learn of the disappointing service you received from our staff and first and foremost please accept my sincere apologies for the disappointment caused as a result of this.We appreciate you bringing this matter to our attention and will take action including the retraining of our team to avoid such issues recurring. I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor

Dear Alotaibi,Thank you for choosing Somerset Maslak Istanbul and sharing your feedback with us.If I need to give information about the issue you have mentioned, our guests can pay for their accommodation by credit card (debit or credit card according to their wishes) or in cash in euros, dollars or Turkish lira. We are sorry to learn that this issue negatively affected your stay experience.I sincerely hope that we have the opportunity to welcome you back to our hotel again, Kind Regards,Sebnem TanritaniGuest Relations Supervisor

Dear Talal,We appreciate you taking the time share your experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards, Sebnem Tanritani Guest Relations Supervisor

Dear Javier,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay.We hope to have the opportunity to serve you again on your next visit.Sincerely,Sebnem TanritaniGuest Relations Supervisor

Dear Tarek,We appreciate you taking the time share your experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor

Dear Asma,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay.We hope to have the opportunity to serve you again on your next visit.Sincerely,Sebnem TanritaniGuest Relations Supervisor

Dear Asma,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay.We hope to have the opportunity to serve you again on your next visit.Sincerely,Sebnem TanritaniGuest Relations Supervisor

Dear Mohammad,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape. I hope we have the opportunity to welcome you back to Somerset Maslak Istanbul soon! Regards and best wishes,Sebnem TanritaniGuest Relations Supervisor

Dear Hisham,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay.We hope to have the opportunity to serve you again on your next visit.Sincerely,Sebnem TanritaniGuest Relations Supervisor

Dear Zahrah,Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Sebnem Tanritani Guest Relations Supervisor

Dear Hawazen,Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Sebnem Tanritani Guest Relations Supervisor

Dear Hawazen,Thank you for your feedback and for taking the time to tell us about your positive experience.I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Sebnem TanritaniGuest Relations Supervisor

Dear Mr. Gary,I was very pleased to learn that that you were satisfied with your stay at Somerset Maslak Istanbul.I will be happy to share your kind comments with all of my colleagues, which I know will act as a great motivator. I can assure you that we always strive to improve the levels of service in the hotel and to meet all our guests’ needs and exceed their expectations. I hope we have the opportunity to welcome you back to Somerset Maslak Istanbul soon!Kindest Regards,Sebnem TanritaniGuest Relations Supervisor

Dear Hussain, Thank you for taking the time to rate your experience with us. I am very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. I would like to invite you to contact us through Expedia messages to share your experience in detail since all guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards, Sebnem Tanritani Guest Relations Supervisor

Dear Sara,First of all, thank you so much for letting us know about your recent experience in our hotel.We sincerely apologise for the lapse in our usually high standards of service with regards to your room cleaning; I would like to assure you that your experience is not reflective of our usual standards. Please be assured that all related departments have already been informed about the issues you raised to ensure no similar lapse in standards recurs. Thank you for giving us the chance to review and improve our service levels accordantly. We would be very happy to have the opportunity to welcome you back to our hotel and hope you will give us a chance to show you our service philosophy and make up for the inconvenience caused on this occasion. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Dear Heba, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Sebnem Tanritani Guest Relations Supervisor

Dear Yousef, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Sebnem Tanritani Guest Relations Supervisor

Dear Muna, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Sebnem Tanritani Guest Relations Supervisor

Sayın Özlem, Değerli vaktinizi ayırıp konaklamanız ile ilgili görüşlerinizi bizimle paylaştığınız için teşekkür ederim. Konaklamanızdan memnun kaldığınıza sevindim. Sizleri tekrar otelimizde ağırlayabilmek dileğiyle. Saygılarımla. Sebnem Tanritani Guest Relations Supervisor

Dear Saa, I was very pleased to learn that that you were satisfied with your stay at Somerset Maslak Istanbul. I will be happy to share your kind comments with all of my colleagues, which I know will act as a great motivator. I can assure you that we always strive to improve the levels of service in the hotel and to meet all our guests’ needs and exceed their expectations. Please feel free to contact me directly if you need any assistance for your a future stay, I would be more than glad to assist you. Kindest Regards, Berk Ulgez Front Office Manager

Dear Mr. Faisal, Greetings from Istanbul and thank you very much for taking time to share your experience at Expedia for other travelers. Your valuable comments have been seriously taken into consideration and shared with department managers to prevent recurrence. Best Regards, Tuncel Avcı Asst.Operations Manager

Dear Kimia, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Berk Ulgez Front Office Manager

Dear Faraz, Thank you for taking the time to rate your experience with us. I am very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. This issue has been discussed in our Quality Focus meeting and necessary notes are taken and forwarded to related departments for future plans for our products. I would like to apologize once again that it was not to your liking. Thank you for sharing your experience with us since all guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards, Berk Ulgez Front Office Manager

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Farid, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Berk Ulgez Front Office Manager

Dear Otman, Thank you for taking the time to rate your experience with us. I am very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. Your guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards, Berk Ulgez Guest Service Manager

Dear Guest, Greetings from Istanbul and thank you very much for taking time to share your experience at Hotels.com for other travelers. I was delighted to read that you had positive thoughts about your stay at our property and enjoyed your accommodation with us. We look forward to welcoming you again during your future trips to Istanbul. Best regards, Tuncel Avcı Asst. Operations Manager

Dear Guest, Thank you for having chosen to stay with us while visiting Istanbul. We appreciate you taking the time to share your experience with us. It is always nice to receive a positive review on our hotel and this will be shared with our team. It will be our pleasure to welcome and serve you at Somerset Maslak Istanbul. Best regards, Tuncel Avcı Asst. Operations Manager

Dear Guest, Greetings from Somerset Maslak Istanbul. I would like to thank you for staying with us and taking the time to share your valuable rating. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı Asst. Operations Manager

Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience ! Regards and best wishes, Berk Ulgez Front Office Manager

Dear Xavier, Thank you for your feedback and for taking the time to tell us about your positive experience. I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes, Berk Ulgez Front Office Manager

Dear Mr.Ali, Greetings from Somerset Maslak Istanbul and thank you for taking time to share your experience. First of all I would like to mention that we have got an Safe Tourism Certificate by Bureau Veritas. Hygiene is our priority for all guests, staff and partners. We serve welcome packet in all guest rooms including tea, coffee etc. and this package is complimentary. But if guests would like to have a premium coffee also we serve coffee capsule, this is subject to an extra fee. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı, Asst.Operations Manager

Dear Mr.Hussein, Greetings from Istanbul and thank you very much for taking time to share your experience at Orbitz for other travelers. Your valuable comments have been seriously taken into consideration for prevent recurrence. Sincerely wish to have you back with us in the future. Best Regards, Tuncel Avcı Asst.Operations Manager

Sayın Gürkan, Değerli vaktinizi ayırıp konaklamanızı puanladığınız için teşekkür ederim. Konaklamanızdan memnun kaldığınıza sevindim. Sizi tekrar otelimizde ağırlayabilmek dileğiyle. Saygılarımla. Berk Ülgez Misafir Hizmetleri Müdürü

Dear Baset, Greetings from Istanbul and thank you very much for taking time to share your experience at Expedia.com for other travelers.I was delighted to read that you had positive thoughts about your stay at our property and enjoyed your accommodation with us.We look forward to welcoming you again during your future trips to Istanbul. Best regards, Tuncel Avcı Asst. Operations Manager

Dear Mr.Alp, Greetings from Somerset Maslak Istanbul and thank you very much for your recent stays with us and let me thank you for your kind reviews about us. I will definitely share your positive comments with our staff. We look forward to welcoming you again during your future trips to Istanbul. Best regards, Tuncel Avcı Asst. Operations Manager

Ali Bey merhaba, Hotels.com'daki değerlendirmeniz için teşekkür ederiz.Kalışınız boyunca beklentilerinize uygun servis vermiş ve size konforlu bir konaklama deneyimi sunabilmiş olmaktan mutluluk duyduğumuzu belirtmek isteriz. Çok değerli yorumlarınız bizi her zaman daha iyisini yapabilmemiz için motive etmektedir. Sizi en yakın zamanda yeniden otelimizde ağırlayabilmeyi diliyoruz. Saygılarımızla, Tuncel Avcı Operasyon Müdür Yardımcısı

Dear Guest, Greetings from Istanbul and thank you for taking time to share your experience.We are very sorry to hear of the disappointing experience you had during your stay. I will be glad, if you could give us a second chance to show you our true Turkish Hoptitality. Best Regards, Tuncel Avcı Asst. Operations Manager

Dear Mohammad, Greetings from Istanbul and thank you very much for taking time to share your experience at Expedia for other travelers. It was good to know that we could give quality service to you during your accommodations and I am happy to know that you liked and enjoyed your stay with us. Sincerely wish to have you back with us in the near future. Tuncel Avcı Asst. Operations Manager

Dear Guest, Greetings from Somerset Maslak Istanbul and thank you very much for your recent stays with us and let me thank you for your kind reviews about us. We have apartments with full equipment kitchen. Generally our residents prefer to take their breakfast in apartments. Even so, we serve open buffet breakfast everyday and we have room service during the day. We look forward to welcoming you again during your future trips to Istanbul. Best Regards, Tuncel Avcı Asst. Operations Manager

Dear Guest, Greetings from Istanbul and thank you very much for taking time to share your experience at Expedia.com for other travelers.I was delighted to read that you had positive thoughts about your stay at our property and enjoyed your accommodation with us.I will be sharing your kind comments with our team. We look forward to welcoming you again during your future trips to Istanbul. Best Regards,

Dear Guest, Greetings from Somerset Maslak Istanbul. I would like to thank you for staying with us and taking the time to share your valuable comment. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı Asst.Operations Manager

Dear Guest, Greetings from Somerset Maslak Istanbul. I would like to thank you for staying with us and taking the time to share your valuable comment. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı Asst.Operations Manager

Dear Guest, Greetings from Somerset Maslak Istanbul. I would like to thank you for staying with us and taking the time to share your valuable comment. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı Asst.Operations Manager

Dear Siriprapapun, Greetings from Somerset Maslak Istanbul. I would like to thank you for staying with us and taking the time to share your valuable comment. We look forward to welcoming you again during your future trips to Istanbul. Kind Regards, Tuncel Avcı Asst.Operations Manager

Dear Guest, Greetings from Istanbul and thank you very much for taking time to share your experience at Expedia for other travelers.It was good to know that we could give quality service to you during your stay with us and I am happy to know that you liked and enjoyed your stay. I will definitely share your positive comments with our staff. It will be our pleasure to welcome and serve you at Somerset Maslak Istanbul Best Regards, Tuncel Avcı Asst. Operations Manager