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Reviews of Hotel Monaco

3 out of 5
Hotel Monaco
Ordu Cad. Sair Fitnat Sok. No:20 Laleli, Istanbul, Istanbul

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 70 reviews" "
Rating 8 - Good. 25 out of 70 reviews" "
Rating 6 - Okay. 17 out of 70 reviews" "
Rating 4 - Poor. 5 out of 70 reviews" "
Rating 2 - Terrible. 7 out of 70 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Stayed 1 night in Oct 2023
Response from erdinç on 19 Oct 2023
merhaba teşekkür eder siz değerli konukları tekrardan bekleriz:)))

6/10 Okay

Samuel

Nice Hotel but gifts were stolen from baggage .
Hotel was not bad . Friendly front desk staff, good breakfast but We had stuff stolen from room that We bought . Very disappointed because our suitcases were messing stuff . We spent a lots of time visiting the city but once We got back Home we found out that few gifts are missing period . It is a big disappointment!!!!.
Stayed 7 nights in Jun 2023
Response from Erdinç on 10 Jul 2023
Merhaba yorumlarnız bizim için önemlidir kameraları 2 gün boyunca izledik odanızın temizliğini yapan personelin odanıza giriş çıkışını özellikle izledik hiçbir aksi durumla karşılaşmadık.Valizlerinizin karıştırıldığını söylediniz bunu neden hemen resepsiyon görevlisine bildirmediniz bildirseydiniz size daha iyi bir şekilde yardımcı olurduk böyle bir durumla ilk defa karşılaşıyorum çalışan personel uzun zamandır birlikte çalışıyoruz yinede üzgünüm hoşçakalın.

10/10 Excellent

Sheila

Stayed 1 night in May 2023
Response from erdinç on 15 May 2023
merhaba yorumunuz için teşekkür eder yine bekleriz:)))

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and toilet smells. The management wasn’t friendly to make adjustments with the room
Stayed 2 nights in Jun 2022
Response from Erdinç on 7 Jul 2022
merhabalar bu tür sıkıntılar çok nadir oluyor kanalizasyona bağlı bir problemdir yaşadığınız bu sıkıntıdan dolayı özür diler sizleri yine bekleriz hoşçakalın.

2/10 Terrible

kousay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in May 2022
Response from Erdinç on 26 Aug 2022
merhabalar yorumunuzu neye göre değerlendirdiniz bizimle paylaşırmısınız teşekkür ederim

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel. Plenty of choice at breakfast, which is on a high floor with good views of the city for the most part. Rooms rather inconsistent with some much better than others but the reasonable price makes up for that. Very reasonable airport transfer and friendly helpful staff.
Stayed 2 nights in May 2022
Response from MUHAMMET ARAS on 11 May 2022
THANK YOU SO MUCH FOR YOUR BEAUTIFUL COMMENT, MASTER, WE ARE GRATEFUL TO WELCOME YOU

6/10 Okay

Bonnie

Stayed 3 nights in Apr 2022

6/10 Okay

Bonnie

Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2022

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022
Response from monaco on 20 Jun 2022
hello thank you?:)))

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erdinç on 27 Dec 2021
MERHABA TEŞEKKÜR EDERİZ YİNE BEKLERİZ.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erdinç on 27 Dec 2021
TEŞEKKÜR EDER YİNE BEKLERİZ.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Worst stay so far in a hotel. Added some photos of our room. Booked a double bed room but got twin room, we requested to change room twice but staffs and reception didn’t care. Room was not hygiene, our room key had problem unlocking room, changed room key 6-7 times in our 5 nights stay.
Mini bar not working
Bathroom
Room floor full of dirt spots
Stayed 5 nights in Oct 2021
Response from Erdinç on 9 Nov 2021
hello, first of all, we are very sorry. Due to the busyness of the season, due to the repair of the room in the renovation, this incident happened. We would like to make the necessary corrections and welcome you again in a nice way.

8/10 Good

Timur

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people and safe
Stayed 4 nights in Jun 2021
Response from iso on 30 Jun 2021
thank you very much. We hope you come again ;)

2/10 Terrible

Moad

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor
Stayed 1 night in Dec 2020
Response from gs on 10 Dec 2020
You lied. the hotel is not lousy. You see yourself as a superior person. You stayed in a clean hotel for a small fee. you had breakfast

10/10 Excellent

gamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel it is clean , furniture is new , decor is modern and beautiful , and the amazing thing is the breakfast very tasty , delicious and the chef is very happy to served you and the the reception is helpful i will come again to this hotel
Stayed 6 nights in Nov 2020
Response from iso on 30 Jun 2021
thank you very much. We hope you come again :)

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like: The hotel location is great, very calm and clean. I didn’t like: staff are not smiling, they need more training on how to welcome the guest, keep smiling all the time, and provide help for customers without waiting customer to ask for it.
Stayed 3 nights in Dec 2019

6/10 Okay

Muhammed

Business traveller
Stayed 2 nights in Oct 2019

6/10 Okay

Richard

Stayed 1 night in Aug 2019

8/10 Good

Yousif

Liked: Cleanliness
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Arthur

Liked: Cleanliness, staff & service
Hotel Monaco October 2018
Was little hard finding the hotel by the Taxi driver, I recommend using google map. Breakfast was fresh and good, service was fine, good room 'size, bathroom was fine with good hot water pressure, no issues with drainage, and friendly staff. The things I didn't like, the size of the single bed was small, and the central air conditioner was turned off in October, and had no choice but to keep the window open which it made it noisy due to the busy street. Over all hotel it was fine.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent location, close to the center of the Old City.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Aida

Disliked: Staff & service, room comfort
False promises in this shady Hotel .
I would not recommend this Hotel, We had serious issues regarding the rooms. Too many steps. A handicapped person like my dad coild not make it into the stairs. The hotel personal saves Electricity turning off the AC Off and the water during the day also, the staff do not speak English but Turkish, some were rude and not professional at all. Hotel was very full Beyond it’s capacity and we were not provided what we insisted on in our reservation like close rooms to each other, easy access, comfortable and quite rooms. We had to change rooms and struggle with the front desk. Not a good vacation and not a good stay especially for the price we payed for 11 nights. I want to dispute my charges and ask for some refund. We would not go back.
Stayed 11 nights in Aug 2018

6/10 Okay

Srood

Not as expected
My overall stay was not bad except some points I wished not ti face there. On my arrival in the reception during my check-in the waiter wanted to pick-up my baggage up to my room with me but I refused that by thanking him as it was only one bag & most important I had no any cash money with me except credit card. I thought that it will be very ugly to help me with my baggage till the room without paying it a tip. He insist to come with till the room door. Their room key card was unclear to use & when asked for his help he refused that rudely!!! "You told me to leave you alone sir" he replied! Imagine you arrive your hotel from a long stressing trip & face such reception!!! Another point is that the room was not related to rooms showed in hotel.com or their website. It was just with area of only 1 double bed! I was hardly able to even put my bag!! Third point, when I asked for the passport at night the reception man asked for the complete fees of coming 3 nights befire returning my passport back to me!!! This was first time I saw in Istanbul hotels all over my past 6 visits to there!!! Despite that they have my credit card details in hotel.com in case I tried to escape payment! Their breakfast was daily almost the same with its very limitted options. Many other 3 & 4 stars hitels in Istanbul & even in nearby area have very better one! However I have to be honest that the room specially bath & toilet were daily in good clean condition.

6/10 Okay

jacquie, Devon Alberta

Liked: Staff & service
Value for money in a good location. Nothing especially good or bad.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Chris, Miami FL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location for the price
The place was much smaller than it seems in pictures, the bathroom was a bit uncomfortable but the room was clean and the location was very convenient. Great place to stay if you are doing a lot of shopping. The grand bazaar is walking distance, and the main destinations in sultanahmet are a few tram stops away. Taxi drivers always had a hard time finding the place, but I understood later this was just a trick to charge more money, so use the tram/ metro instead.

10/10 Excellent

Nanou

Liked: Amenities
Très propre, buffet à la hauteur de mes attentes, personnel convivial
Stayed 5 nights in Mar 2024

6/10 Okay

Alan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Erdinç on 12 Jul 2023
merhaba teşekkür ederiz hoşçakalın:))

6/10 Okay

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Erdinç on 22 Aug 2022
merhaba yorumunuz için teşekkür eder yine bekleriz :)))

8/10 Good

Mohamed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from ERDİNÇ on 6 Jan 2022
MERHABA YORUMUNUZ İÇİN TEŞEKKÜR EDER YİNE BEKLERİZ.

10/10 Excellent

Houssam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erdinç on 20 Dec 2021
MERHABA TEŞEKKÜR EDERİZ

10/10 Excellent

Ongaibai

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2021
Response from Erdinç on 29 Nov 2021
merhaba yorumunuz için çok teşekkür ederiz sizi yine bekleriz hoşçakalın

10/10 Excellent

hamza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
acceptable
nice hotel helpful staff. good location
Stayed 2 nights in Oct 2021
Response from Erdinç on 22 Nov 2021
MERHABA YORUMUNUZ İÇİN TEŞEKKÜR EDER YİNE BEKLERİZ.

4/10 Poor

abdullah

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from monaco on 16 Nov 2021
MERHABA DEĞERLENDİRMENİZ İÇİN TEŞEKKÜR EDERİZ .

10/10 Excellent

Kadiatou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from MAMİ on 31 Jul 2021
we thank you. WE ARE ALWAYS WAITING :)

8/10 Good

yasser

Stayed 6 nights in Feb 2021
Response from iso on 30 Jun 2021
thank you very much. We hope you come again

8/10 Good

Anar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şeyi iyidi tavsiye ediyorum
Stayed 2 nights in Mar 2021
Response from monaco on 26 May 2021
Teşekkür ederiz sizi ağırlamaktan güzeldi yine bekleriz:))

8/10 Good

Anar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her zaman tercih ettiğim otel,karşılama guzel.Temiz ve komforlu,sakin!
Stayed 2 nights in Mar 2021
Response from monaco on 26 May 2021
Teşekkür ederiz yine bekleriz:))

2/10 Terrible

Seifeddine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul je souhaiterai un geste commerciale
La chambre pas nettoyer chaque jour pourtant compris dans mon prix de reservation poubelle pas nettoyer chaque jour dans la chambre cadre de lit qui est tomber sur mon enfant une honte prise electrique qui depasse de partout je souhaite un remboursement ou un geste commercial car cela ne vaut pas un 3 etoiles personnelle pas gracieux a chaque demande poir chauffer mes plats de mon enfant ont avaient l impression de les déranger le seul point positive de l hotel juste bien situé géographiquement des travaux dans le batiment juste en face de l'hôtel pas préciser sur le site travaux chaque jour dès 6h30 du matin cela n est pas des vacance de repos sa nois a gâcher nos vacance une honte
Stayed 5 nights in Dec 2020
Response from iso on 12 Jan 2021
Vous êtes déjà resté très bon marché. vous voulez mon remboursement. Vous savez qu'il y a une pandémie. il y a des interdictions. Nous n'avons pas pu nettoyer votre chambre tous les jours. Vous prenez des photos des ordures de ce que vous mangez et noircissez l'hôtel. tu as fait cette pièce

6/10 Okay

serdar

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2020

8/10 Good

Swetlana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

TATIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

Nataliya

Business traveller
Stayed 4 nights in Nov 2019

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень понравился отель. Новый , современный . Прекрасные завтраки. Кофе, чай с печеньями, бисквитами в течении дня. Жили с детьми в семейном двухкомнатном номере. Отель оставил только приятные эмоции.
Stayed 2 nights in Oct 2019
Response from iso on 30 Jun 2021
Спасибо вам большое

8/10 Good

Evelina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Очень удобное расположение.Отличный персонал,чисто. На завтраке не всегда хватает блюд.Сантехника требует ремонта!
Stayed 3 nights in Nov 2019

2/10 Terrible

Lyudmila

Stayed 3 nights in Nov 2019