Front of property - evening/night

Reviews of Arden City Hotel - Special Class

4.5 out of 5
Arden City Hotel - Special Class
Alemdar Mah Kazm Ismail Gürkan Cad No2, Sultanahmet, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 346 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anass, East boston

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from Aslan on 24 Mar 2024
Thank you for your stay with us, Best Regards, Aslan Yıldız

6/10 Okay

Adam Ilyas

Travelled with partner
Liked: Staff & service
So close to hagia sofia and sultan ahmet mosque
Stayed 4 nights in Mar 2024
Response from Aslan on 6 Mar 2024
Thank you

10/10 Excellent

Laura I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was excellent in particular Omer. He was always eager to help and even suggested our dinner cruise. Omer was key in helping us get around everywhere as he explained to us in detail exactly how to get to places. I am looking forward to coming back to Turkey and I would not stay anywhere else but this hotel.
Stayed 8 nights in Feb 2024
Response from Aslan on 26 Feb 2024
Dear Laura, Thank you so much for your review, It was all our pleasure to assit you, You are always welcome, Best REgards, Aslan Yıldız

10/10 Excellent

rola

Stayed 3 nights in Feb 2024
Response from Aslan on 21 Mar 2024
Thank you so much for your stay with us, Best Regards, Aslan

10/10 Excellent

Policer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management of this property is first class. From the front desk to concierge to the room maids , to management, the service of this property is phenomenal. It is in the heart of everything and is walking distance to anything you would want to see or do in Sultanahmet. Highly recommend
Stayed 6 nights in Jan 2024
Response from Aslan on 6 Feb 2024
Thank you for your stay with us, Best Regards, Aslan

8/10 Good

Khalid

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 5 nights in Jan 2024
Response from Aslan on 3 Feb 2024
Thank you for your stay

10/10 Excellent

Mehry

Liked: Cleanliness, amenities
Response from Aslan on 3 Feb 2024
Thank you

10/10 Excellent

Nour

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome and special we met Emere he is super friendly he knows his work very well and provided us with a lot of helpful information.. he has an a answer for everything… we had a problem with the bank and the card wasn’t working at checking in .. he gave us the room and told us go have a rest from your flight ,fix your problem with the bank and come down anytime for payment… I’ve never seen such a generous behavior… thank you so much Emere… you are the best .. and definitely will be back to your place and will recommend my friends to stay at arden city hotel. Keep it up
Stayed 5 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you so much for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Steven Paul, Mansfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, very handy for most of the key sites. The staff are welcoming, friendly and helpful. Particular shout out to the restaurant staff who are very attentive. The rooms are comfortable and clean and well serviced, the cleaners were a little keen on check out day, make sure to put the do not disturb sign on. Only real downside for me was other guest, noisy and banging doors, loud in corridors and TV on late into the night. Nothing the hotel can do about other guests though. Happy to recommend for aa City break.
Stayed 4 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you very much for your stay

10/10 Excellent

Abel A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 5 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff went out of their way to make sure we had everything we needed! Thank you, Emre for being so kind and helpful! He made sure we had all the information we needed to tour Istanbul
Stayed 3 nights in Dec 2023
Response from Aslan on 7 Feb 2024
Thank you so much for your stay with us, Best Regards , Aslan

2/10 Terrible

asad

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old property and you can hear everybody right next-door
Stayed 2 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you

10/10 Excellent

Takashi

Stayed 2 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel ,staff could not do enough for you . The location was perfect as only a 4 minute walk to hagia sophia and blue mosque and had excellent breakfast buffet. Would highly recommend.
Stayed 5 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you very much for your stay

10/10 Excellent

Christine

Stayed 7 nights in Dec 2023
Response from Aslan on 3 Feb 2024
Thank you

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff aimed to please and was very helpful especially with directions. Walking distance to every major sight. Room very nice. We thoroughly enjoyed our stay here and would recommend it to others. Thanks for the lovely visit to Istanbul, Michael B.
Stayed 4 nights in Oct 2023
Response from Aslan on 22 Nov 2023
Thank you so much for your stay with us, Best Regards, Aslan Yıldız

8/10 Good

walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good WiFi Bedding is not that great Good breakfast buffet Close to all touristic sites
Stayed 2 nights in Nov 2023
Response from Aslan on 20 Nov 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

8/10 Good

Jose

Liked: Cleanliness, staff & service
Location is amazing & the staff is great & professional. The room I had however #501 was pretty small and lots of noise during times of the day. Food for breakfast at the rooftop was really good !
Stayed 3 nights in Nov 2023
Response from Aslan on 14 Nov 2023
Thank you for your stay with us, Best Regards, Aslan

8/10 Good

Darren Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Well located in the old town, the hotel is walking distance to all major sites in that area. Very close to the Tram too. A great option for a city break. The hotel is spotlessly clean and reasonably appointed for the price. A good breakfast sets the day on the roof top terrace watching the sun rise over the city
Stayed 3 nights in Nov 2023
Response from Aslan on 14 Nov 2023
Thank you for your stay with us, Best Regards, Aslan

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Good location, helpful staff and a nice breakfast that had a great view from the rooftop.
Stayed 4 nights in Nov 2023
Response from Aslan on 13 Nov 2023
Thank you for your stay with us, Best Regards, Aslan

10/10 Excellent

Ilyas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Aslan on 10 Nov 2023
Thank you for your stay with us, Best Regards, Aslan

10/10 Excellent

Memory Omberai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and fellow guests were very accommodating and nice. The hotel was beautiful, clean and within walking distance of all amenities and the food was delicious
Stayed 7 nights in Oct 2023
Response from Aslan on 13 Nov 2023
Thank you for your stay with us, Best Regards Aslan

8/10 Good

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good Room was too small
Stayed 6 nights in Aug 2023
Response from Aslan on 4 Nov 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Adam Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the old city, easy walk to the water / Sultanahmet Square / sites and fantastic view from the roof. Friendly staff, great location - highly recommended
Stayed 3 nights in Oct 2023
Response from Aslan on 30 Oct 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

4/10 Poor

Bryan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was very happy with the property and around the area however, front desk staff is rude and not everyone but just one employee
Stayed 6 nights in Aug 2023
Response from Aslan on 24 Oct 2023
Thank you for your stay,We will consider your reviewBest Regards, Aslan

6/10 Okay

Eli, Miramar Beach

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very busy/noisy location (intersection of two busy streets). Standard rooms very small, shower faucets were old, outdated and broken. Staff very helpful and very friendly. Very good breakfast.
Stayed 5 nights in Oct 2023
Response from Aslan on 17 Oct 2023
Thank you so much for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Aslan on 16 Oct 2023
Thank you so much for your stay with us, Best Regards, Aslan Yıldız

8/10 Good

Tralicia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located close to shopping, restaurants, and is right down the street from Hagia Sophia and Blue Mosque. The have a very good restaurant on the terrace so make sure to eat there. My room was very small, not at all what I am used to, but it was okay for the three nights that I was there. Also, keep in mind that there are prayer services held nearby and if you're a light sleeper, you will be awakened. Don't go there disrespecting their culture because like I said, prayer service is loud. If you're going to take a taxi, I would suggest that you have the app or the Uber app to get the estimated charges upfront. Do not let the hotel call the taxi because my driver charged what he wanted instead of what I was told by the clerk at the desk. Overall, good stay. I would stay again unless I can find something with larger rooms.
Stayed 3 nights in Oct 2023
Response from Aslan on 9 Oct 2023
Thank you so much for your stay with us and sharing your experinece, Best Regards, Aslan Yıldız

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent!
Stayed 5 nights in Sep 2023
Response from Aslan on 9 Oct 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Alina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really loved about this place is location. It is in walking distance from many main attractions. Hotel stuff was really amazing. They went above and beyond with any our questions and requests. I would stay again there if I come back to Istanbul.
Stayed 3 nights in Sep 2023
Response from Aslan Yıldız on 25 Sept 2023
Thank you so much for your stay with us, It was our pleasure to assit you and host you, Best Regards, Aslan Yıldız

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with excellent location and friendly staff. I surely recommend it.
Stayed 3 nights in Sep 2023
Response from Aslan on 23 Sept 2023
Thank you for your stay with us, Best Regards, Aslan

10/10 Excellent

Jasbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, everyone was smiling and happy to help. Our room was excellent, breakfast was good and staff was happy to make you fresh omelettes etc. Amazing view for breakfast. Thank you all for an excellent service.
Stayed 4 nights in Sep 2023
Response from Aslan on 15 Sept 2023
Thank you do much for your review, It was all our pleasure to host you, Best Regards, Aslan Yıldız

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really pleasant experience, all staff are very friendly and helpful, we would certainly come back!
Stayed 5 nights in Sep 2023
Response from Aslan on 15 Sept 2023
Thank you so much for your stay with us,It was all our pleasure to acommodate you, Best Regards, Aslan Yıldız

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located, very clean. The staff is very helpful and friendly.
Stayed 1 night in Jul 2023
Response from Aslan on 27 Jul 2023
Thank you so much for your stay, Best Regards, Aslan Yıldız

10/10 Excellent

Afzal

Liked: Cleanliness, staff & service, property conditions & facilities
it’s near the blue and Hagia Sophia mosques
Stayed 3 nights in Jul 2023
Response from Aslan on 22 Jul 2023
Thank you for your stay with us, Best Regards, Aslan

10/10 Excellent

Shabnam

Stayed 4 nights in Jun 2023
Response from Aslan on 7 Aug 2023
Thank you for your stay with us, Best Regards, Aslan

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! The staff were very accommodating when we needed to leave on a tour earlier than the breakfast hours and made us some sandwiches to take. They helped us with transportation and recommendations in the area. Loved the restaurant at the top. Views were stunning. Highly recommend!
Stayed 4 nights in Jul 2023
Response from Aslan on 17 Jul 2023
Thank you so much for your stay with us, It was all our pleasure to assit you, Best Regards, Aslan Yıldız

10/10 Excellent

Alexandra Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well located for sightseeing, eating and shopping and within walking distance of trams and station. Hotel itself was comfortable, very clean, staff incredibly helpful and an added bonus it boasts a terrace restaurant overlooking the city.
Stayed 7 nights in Jul 2023
Response from Aslan on 14 Jul 2023
Thank you so much for your stay with us,We are pleased to hear that you have enjoyed your stay, All My Best, Aslan Yıldız

8/10 Good

Roeum

Liked: Cleanliness, staff & service
Very nice location and friendly staff
Stayed 3 nights in Jul 2023
Response from Aslan on 13 Jul 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

6/10 Okay

Siamak

Travelled with family
Disliked: Amenities, property conditions & facilities
Good: Great location! Bad: No elevator access to the rooftop (restaurant for breakfast and lunch) making it not accessible for parents who couldn't take the stairs, terrible access to a taxi, and the hotel staff couldn't help with that and had no plan to help the guests transport and as a result, we were about to miss our flights, no gym, very small rooms!
Stayed 6 nights in Jun 2023
Response from Aslan on 10 Jul 2023
Thank you.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super area short walk to the historic centre,& great choice of restaurants
Stayed 3 nights in Jun 2023
Response from Aslan on 27 Jun 2023
Thank you so kuch for your stay with us, Best Regards, Aslan Yıldız

8/10 Good

Muhammad Moinul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is great. 5 minute walk to two tram stops (Gulhane or Sultanahmet) and also a 5min walk to the iconic Hagia Sophia. The staff are fantastic and the hotel has an amazing terrace where you can see most of Istanbul’s landmarks from. The only let down for the hotel is sound proofing - you can hear people next door and above you like they are close to you. Luckily other guests weren’t too loud so it was bearable but still a let down for the hotel. Other than that the rest the hotel has to offer was great - overall would recommend!
Stayed 4 nights in Jun 2023
Response from Aslan on 27 Jun 2023
Dear Muhammed, Thank you so much for your kind review. We are happy to hear that you have enjoıyed your stay. We will definitely consider for sound proofing, Best Regards, Aslan Yıldız

10/10 Excellent

Una

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property clean great location great customer service manager Aslan very approachable helpful goes above and beyond. Beautiful room it was dreamy as its name all other staff friendly kind helpful my husband and I highly recommend this hotel and will be back there next year. High class hotel with homely feeling and food is brilliant Elvir and Una from Sydney Australia
Stayed 5 nights in Jun 2023
Response from Aslan on 22 Jun 2023
Dear Una, Thank you so much for your kind feedback, It was all our pleasure to assit you and host you ,We hope that we can host you abck in the future, All my pleasure, Best Regards, Aslan Yıldız

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff were very friendly and accommodating. Breakfast was served on their rooftop terrace with beautiful views. The double room was modest, but all you needed if spending most of your time outside of the hotel.
Stayed 5 nights in Jun 2023
Response from Aslan on 22 Jun 2023
Dear Casey, Thank you so much for your kind feedback. I am so pleased to hear that you have enjoyed your stay and we are always ready to assit you for your future visit to Istanbul,Best Regards, Aslan Yıldız

10/10 Excellent

Abdenaser

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, very clean, breakfast variety is very limited and could be improved
Stayed 4 nights in Jun 2023
Response from Aslan on 16 Jun 2023
Thank you very much for your stay with us, Best Regards, Aslan Yıldız,

10/10 Excellent

Homam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property with the best managers I ever met. Emre and Baris went above and beyond to make sure we had the best experience. They gave us free room upgrade, early checkin, free breakfast when we checked in early, held our luggage before and after our stay, and much more. I will definitely book this hotel and recommend it to others.
Stayed 2 nights in Jun 2023
Response from Aslan on 15 Jun 2023
Thank you so much for ylour review. It was ll our pleaure to assit you. And we are happy to hear that you haver enjoyed your stay, We are always ready to assit you on your future visit to Istanbul, Best Regards, Aslan Yıldız

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emre at front desk was the most helpful person we have ever seen. He goes so far to help the guests . He even booked transfer for us in Bodrum and shopped around to get the best deal for us at half price.
Stayed 4 nights in Jun 2023
Response from Aslan on 14 Jun 2023
Thank you so much for your stay with us, It was all our pleasure to assist you, Best Regards, Aslan Yıldız

10/10 Excellent

Mariana

Stayed 4 nights in Jun 2023
Response from Aslan on 30 Jun 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently placed for all the major sites.
Stayed 4 nights in Jun 2023
Response from Aslan on 6 Jun 2023
Thank you for your stay with us, Best Regards, Aslan Yıldız

10/10 Excellent

Syros

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff, good local, nice safe clean
Response from Aslan on 30 May 2023
Thank you so much for your review nd we are happy to hear that you have enjoyed that, Best Regards, Aslan Yıldız