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Reviews of Hotel La Chaya

2.5 out of 5
Hotel La Chaya
Avenida Pedro Joaquin Coldwell, Isla Holbox, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 6 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Zakaria

Travelled with group
Disliked: Amenities, property conditions & facilities
It was close to the beach and the downtown.
Stayed 6 nights in Dec 2021

2/10 Terrible

Sara E

Stayed 1 night in Dec 2021

6/10 Okay

yvonne

Liked: Cleanliness, staff & service
Convenient but basic
Location is close to the beach but not on the beach. People are friendly and accommodating, room is clean but very basic. It's close to bars which is convenient but noisy and at tge moment of my stay they were building another story and started work early in the morning so no sleeping in
Stayed 7 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed for a night there. The location is great, close to the harbour, direct access to the beach, food, shops and stores are all around. AC and fridge was in the room, great for cooling down. Internet was a little slow but understandable, just as all the other in the island. Perfect for backpacking as well. The only minus is that water came out not much for showering, was not enough to clean up after all the dirt outside.
Stayed 1 night in Sep 2021
Response from Diego on 17 Sept 2021
We promisse to fix the showers for the next time. Thanks alot for tour comentaries. Best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cute place, friendly staff, but that’s about it. Nice balcony space to relax, comfy and large bed. The bathroom is old, the showerhead needs to be cleaned/changed - taking a shower was awful. There is a gym on the roof - if your room is on the top floor you hear everything (weekends seem quiet but they started at 7AM during the week while I was there). Great rooftop with view but no shade. Don’t provide water or beach towels.
Stayed 4 nights in Jul 2021

6/10 Okay

Efren

Liked: Cleanliness
Todo muy bien con excepcion del sistema de agua, duramos un dia completo sin agua en la habitacion.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The owner Diego is very nice and helpful. This is a family business owned hotel and they make you feel welcomed. The Hotel has three stories with handrails not recommended for little ones. The room (#2)we were in, was great! We did not hear noises at night time. I would recommend this hotel to young adults or someone that does not want to spend to much money, this is a good place. Location is perfect! Close to the main square, but far enough from all the party.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Staff & service
Great for a quick stop. Close to lots of places.
Stayed 1 night in May 2021
Response from Diego on 31 May 2021
Thank you for for your preference We hope to see you soon again. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel personnel very friendly.
Stayed 2 nights in May 2021
Response from Diego on 29 May 2021
Thanks for your comment. We hope to see You soon again. Have a nice fly back to your Home. Best regards.

10/10 Excellent

Alejandra

Liked: Staff & service, property conditions & facilities, room comfort
Todo excelente, solo el ultimo día no funciona el clima
Stayed 8 nights in Dec 2021

4/10 Poor

Elisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La position
Stayed 2 nights in Nov 2021

6/10 Okay

Tim

Travelled with group
Liked: Staff & service
Disliked: Amenities
Hallo zusammen, wir waren im November 2021 für 4 Übernachtungen in der Unterkunft La Chaya. Auf Grund der Lage und des äußern Charme hatten wir uns für diese Ziel auf Holbox entschieden. Anfangs waren wir von allem recht positiv überrascht. Der Empfang an der Rezeption war sehr freundlich und konnten schnell einchecken. Nach dem beziehen unserer Zimmer stellten wir schnell einige Dinge fest. Neben der schlechten Toilettenspülung und dem schlecht einzustellenden Duschwasser (nur heiß Wasser) befand sich zu dem noch ein Fitnessstudio aufm dem Dach. Hier wurde von ca. 7 Uhr bis 23Uhr trainiert und es wurde somit kaum möglich ein Auge zuzumachen… Das gesamte Personal konnte zudem auch kein Wort englisch außer der Chef der die Rezeption betreute.
Stayed 5 nights in Nov 2021

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo establecimiento
Es una locacion muy favorable cerca de la playa y la plaza central, cerca de restaurantes y tiendas de conveniencia con hermosa vista a la playa desde la parte superior. Solo no aceptan pagos con tarjeta.
Stayed 1 night in Nov 2021

8/10 Good

Álvaro Alejandro

Liked: Staff & service, property conditions & facilities
Excelente ubicación
Excelente ubicación, ya que está a una calle de la playa principal de Holbox, así como del centro de la Isla, en cuanto a las instalaciones hay cosas que mejorar, durante toda la estadía hubo una fuga en el baño.
Stayed 2 nights in Aug 2021

8/10 Good

Dafne catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito hotel, cerca de la playa
El hotel es algo pequeño, la habitación es sencilla pero cómoda, con aire acondicionado y frigobar bastante útil, el cuarto se encontraba aseado. La ubicación es fabulosa, se encuentra a unos pasos de la playa y la vista al salir del cuarto es bellísima, está casi frente a la playa. Lo recomiendo bastante. Lo único a mejorar sería colocar unas cortinas un poco más amplias que cubran bien las ventanas y unas toallas de mayor calidad
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fue buena elección
Uno de los señores encargados es grosero al reportar el imperfecto.
Stayed 2 nights in Sep 2021

8/10 Good

Jorge Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Martha

Stayed 2 nights in Aug 2021

10/10 Excellent

Sagrario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos que salirnos a media noche de ese hotel, ya que no me dio confianza quedarme, después de que el señor de ahí nos gritoneo a mi amiga y a mi, ya que no tenían agua para bañarnos, nos dijo que si no podía hacer nada, y q si no nos gustaba que nos fueramos. Terrible de verdad, era el Cumple de mi amiga.
Stayed 1 night in Jul 2021
Response from Diego on 29 Jul 2021
Buenos días, le recuerdo que se le ofreció un reembolso si dejaba el hotel en ese momento, cosa que decidieron NO hacer , y que el problema se solucionó poco después.

2/10 Terrible

Victor

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es increíble con una vista maravillosa . El personal muy amable . Me encanto y volvería mil veces . Lo único que vi mal fue muy lento el Internet y tal vez callar a los huéspedes escandalosos estuve al lado de unos muy enfadosos . Pero el hotel está increíble en el corazón de Holbox y cerca de todo
Stayed 2 nights in Jun 2021
Response from Diego on 6 Jul 2021
Le agradezco mucho su comentario y esperamos verle de nuevo pronto. Que tenga un feliz regreso a casa.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen trato y lo mejor que esta cerca de playa
Stayed 2 nights in Jun 2021
Response from Diego on 9 Jun 2021
Agradecemos mucho su buen comentario, esperamos volverlos a ver pronto . Buena suerte!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo para hospedarse y cerca de la playa...
Stayed 1 night in May 2021
Response from Diego on 16 May 2021
Muchas gracias por su preferencia, esperamos verlos pronto de nuevo por acá.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Eine schöne Unterkunft mitten im Zentrum. Der Strand ist in unmittelbarer Nähe. Sehr gut für Nightlife geeignet.
Stayed 3 nights in May 2021
Response from Diego on 16 May 2021
Danke schön Christina , hoffe sie wieder zu dejen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muero por volver
El hotel es un muy bueno sobre todo considerando el precio, tiene una vista muy linda a la playa, una terraza con hamacas en donde puedes ver el atardecer y las estrellas. Mi unico problema fue la falta de agua caliente, pero esta a una calle de la playa, es muy limpio y muy agradable. Recomiendo mucho para parejas, y si vas el restaurante Caroma es super recomendable, esta a una cuadra.
Stayed 2 nights in May 2021
Response from Diego on 16 May 2021
Muchas gracias por su comentario y preferencia, esperamos verle pronto de nuevo.