Imperial Golf Estates Hotels, Naples

"Dear Hotel Management, I am writing to express my dissatisfaction and concern regarding the hygiene conditions I experienced during my stay at your hotel. During my stay, I noticed the presence of cockroaches both in the bathroom and inside the room, . This situation was extremely unpleasant and uncomfortable. It raised serious concerns about cleanliness, health, and sanitary conditions, and it negatively affected my overall experience as a guest. I believe that situations like this should not occur in a hotel room intended for guests, as customers expect a clean, safe, and properly maintained environment. Through this letter, I kindly request that this matter be investigated and that the necessary measures be taken to improve hygiene and pest control within the hotel facilities. I would also appreciate a response and a possible solution or compensation for the inconvenience caused. Thank you for your attention to this matter. I hope this issue can be resolved appropriately and promptly. Sincerely, May 11, 2026 Room 327"

"The hotel itself was very clean and very quiet (a huge plus). The staff was very pleasant and welcoming!"

"The room was very nice, but sparse - no "work desk" and no "USB" ports for electronic equipment. When plugging in A/C adapters in the wall outlets, they fell out so that there was no power. The dehumidifier filled up within 2 hours - not being familiar with this equipment, we called front desk asking for assistance. We waited in the room. After about 45-60 minutes, I went to front desk to ask again for what to do about the "EMPTY" message on the dehumidifies. A male at the desk was quite rude. Eventually, we did get a house maintenance person that came and emptied the unit. We had to do it again about 2 hours later, as well as the next morning. The separate freezer unit from the fridge was a welcome amenity - not found that before in our travels."

"The staff was very helpful and friendly. I was contacted each time one of our rooms was ready and available. "

"One of our favorite hotels—we’ve stayed there about eight times. The rooms are clean, the pool is wonderful, and the front desk staff are great. I hope to return soon, because it really is a wonderful experience."

"Very clean rooms, excellent AC, pool and hot spa very clean. I think it needs more umbrellas around the pool. Breakfast was excellent"

"Awesome place to stay!"

"Very clean room. Beautiful pool and gardens. Internet was not great however, on previous stays it worked great. Will definitely stay again."

"Nos gusto mucho la propiedad lo recomiendo muy buena atencion"